Call Center Representative Resume Samples

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Call Center Representatives fulfill customer requests via telephone, mail or instant messaging and they can be involved in activities such as telesales, technical support or customer service. The most successful Call Center Representative example resumes emphasize excellent listening and communication skills, a customer service oriented attitude, problem solving abilities and superior telephone etiquette. Regarding education requirements, most Call Center Representatives mention in their resumes a high school degree or the equivalent and specific call center training.

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1

Call Center Representative

Placed, received and routed a high volume of calls through a telephone switchboard.
Supply information to callers and relay messages.

  • Assisted Operations in generating applications, filing, EFT solicitations, etc.
  • Prepared and researched referrals for follow-up inquiries (e.g., adjustments or outbound call backs).
  • Maintained regular follow-up with policyholders regarding outstanding inquiries
  • Reviewed incoming written correspondence and formulate responses. Updated customer accounts as needed to avoid escalation and achieves a high level of 1st Call resolution.
Candidate Info
11
years in
workforce
1
month
at this job
2

Senior Call Center Representative

Senior Call Center Representative

  • Answered multiline call system with consistent 5 second answer speed/ 97% calls answered
  • Managed "Hot" calls - quick conflict/resolution
  • Developed and maintained major utility account projects for communities
  • Supervised team of 5 -call center representatives
  • Coordinated vendors for maintenance teams/special projects/refinance team
  • Prescreened and interviewed new employees
  • Scheduled team meetings to kick off increase of summer call volume
Candidate Info
17
years in
workforce
12
years
at this job
3

FCR Ii/call Center Representative

Supervised team members in absence of coach, maintained service levels and handled escalations

  • Trained new hires providing real time feedback, quality control, and setting performance goals.
  • Answered 100-150 inbound calls per day in fast paced call center handling confidential information and providing the highest level of service while building brand value.
  • Worked in matrix system and exceeded monthly productivity standards in quality assurance, efficient resolution, voice of the customer surveys, etc.
Candidate Info
9
years in
workforce
4
years
at this job
BS
Business Administration
4

Insurance Call Center Representative

Delivered outstanding client service at all times, including proactively anticipating client needs, maintained frequent and professional client communication, and responded quickly to any service requests.

  • Created and distributed client invoicing for any new business, renewals, or premium bearing transactions, and collected outstanding balances due.
  • Assisted in new business and policy renewal process in conjunction with Account Manager/Account Executive
  • Prepared and facilitated execution of client premium financing contracts.
  • Prepared and maintained accurate schedules of policies and coverages.
  • Transfered callers to the appropriate departments; escalated calls to supervisor as warranted;
  • Entered appropriate comments and notations within customer database.
Candidate Info
7
years in
workforce
2
months
at this job
5

Call Center Representative/psn Coordinator

Promoted to PSN Coordinator after a year of service as Call Center Representative.

  • Received incoming calls from customers inquiring about WOTC 8850 forms.
  • Processed, keyed, and verified WOTC 8850 forms for businesses.
  • Worked under constant pressure to meet conflicting deadlines, producing tax credit form packages for SWA submission, utilizing State file transfer for Certificates of Mailing for each state.
  • Reviewed inbound tax credit forms containing confidential information to update corresponding records in VISTA.
  • Submitted reports indicating changes that needed to be made to the PSN Department.
  • Maintained an updated knowledge of rules and regulations governing WOTC program eligibility and state specific SWA requirements.
Candidate Info
14
years in
workforce
7
years
at this job
HS
High School Diploma
Business
6

Call Center Representative

Answered inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolved problems by clarifying issues; researched and explored answers and alternative solutions.
  • Completed reports by clarifying information.
  • Sold additional services by recognizing opportunities to upsell accounts.
Candidate Info
3
years in
workforce
3
months
at this job
7

Call Center Representative

Assisting [company name] Deposit Account holders banking transactions

  • April 2013 finished 592% to goal for revenue, ranked 2nd in Overland Park and 4th overall
  • Coaching new employees and showing them strategies on selling to customers
  • January through October of 2013 finished in the top 95th percentile
Candidate Info
19
years in
workforce
2
years
at this job
8

Great West Retirement Services Call Center Representative

Assisted customers with retirement readiness regarding their 401(k), 403b, 457 and IRAs

  • Provided customers with information on purchase and sale of securities, and investment plans, based on review of professional publications and other financial literature
  • Reviewed customers applications for financial hardships, qualified domestic relations orders and death claims- paying close attention to detail and demonstrating strong analytical skills while following strict IRS guidelines
  • Successfully answered incoming telephone inquiries including, requests for general account information, concerns related to contributions and withdrawals, how to make changes to ones account, product information, and tax questions.
  • Assisted participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans.
  • Reviewed and implemented all new communication regarding plan updates and changes.
Candidate Info
10
years in
workforce
2
years
at this job
9

Call Center Representative

  • Handled 120+ inbound member calls daily while maintaining exceptional customer satisfaction.
  • Managed member expectations by clarifying needs, identifying options and recommending products and services.
  • Performed account maintenance, adjustments and member requests in an accurate and timely manner.
  • Actively participated in sales training classes, meetings and activities.
  • Achieved 5 star member service award 4th quarter 2011.
Candidate Info
16
years in
workforce
1
year
at this job
10

Call Center Representative

Make outbound calls (1000 per week) through Genesis dialer software to potential clients.

  • Perform data entry services for the company in regards to punching in customer information, categorize
  • Emotionally intelligent in terms of empathetically understanding and predicting customer behavior and
  • Answering questions and gathered necessary information to key in into Outlook.
  • Developed effective relationship with call center departments through clear communication.
  • Worked with management to ensure appropriate changes were made to improve customer satisfaction.
  • Provided input to assist in selection and implementation of new script.
  • Demonstrated mastery of customer service call script within specified timeframes.
Candidate Info
7
years in
workforce
3
months
at this job

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