Service Delivery Manager Resume Samples - Page 3


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Service Delivery Managers are in charge of delivering services to a company's clients and complete tasks such as improving service delivery processes, communicating with other departments, overseeing employees involved in the delivery process, solving complaints and providing customer service. Key qualifications for the job are leadership, attention to details, analytical thinking, computer skills, communication and teamwork. Service Delivery Managers come from various educational backgrounds, and many of them hold at least a Bachelor's Degree in a relevant field

For more information on what it takes to be a Service Delivery Manager, check out our complete Service Delivery Manager Job Description.

Looking for cover letter ideas? See our sample Service Delivery Manager Cover Letter.

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Service Delivery Manager

Managed a team of individuals responsible for supporting the implementation of County Government software:

  • Recruited, hired and trained the Service Delivery Team including Technical Trainer, Configuration Specialist and Report Writer
  • Supported Help Desk & Customer Care department as final tier of support
  • Communicated new requirements to Product Development team and assisted in various aspects of SDLC to implement changes to client's production environment
  • Conducted all sales demonstrations of Land Record software
  • Developed standard format for company demos
  • Provided demonstrations of software both in-person and via webinars
  • Represented company at industry tradeshows
  • Led sessions at Aptitude's annual user conferences
Candidate Info
years in
at this job

Service Delivery Manager

Restructured team to gain greater efficiencies by streamlining processes on-shore and off-shore.

  • Oversaw the day-to-day implementation and operational aspects of the client relationship.
  • Prepared Statement of Work and Cost Estimates for client requests that were out of scope.
  • Ensured all Service Level Agreements were met to comply with contractual agreements.
  • Project lead for Annual Enrollment, which included gathering and documenting requirements creating project plan, facilitated internal and external meetings with the client and vendors.
  • Worked with client to manage priorities and expectations.
Candidate Info
years in
at this job
Health Administration
Real Estate License

Service Delivery Manager

Manage team of 6 IT professional recruiters, creating, training and implementing recruiting plans for hundreds of different companies

  • Strongly involved in, or in created, several company processes and procegures that improved company performance and team unity
  • Handle sensitive negotiation regarding employment, pay and, contracts
  • Focus daily activity to the success of the team not individual efforts creating a team culture that became the most successful team in the company
  • Perform all duties required for a full recruiting desk as a hands on manager
  • Manage ad's for all job openings that my team works on
Candidate Info
years in
at this job
Business Management

Service Delivery Manager

  • Directly managed field engineering resources that were responsible for execution of network assessments and hardware implementation.
  • Responsible for scoping project objectives as well as defining success criteria for multiple technology projects.
  • Defined departmental guidelines and operating procedure for service delivery unit.
  • Managed internal resource reporting system to aid in client billing process. Implemented reporting summary that streamlined bi monthly payroll process.
  • Planned and implemented rollout of networking equipment for major banking partner’s 62 site branch acquisition. Managed engineering resources.
  • Responsible for planning and executing roll out of 1400+ site hardware installation at a major banking partner.
Candidate Info
years in
at this job

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