Training Manager Resume Samples

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Training Managers, or Training Administrators, administer, organize, and conduct company training programs for a company's personnel. Resumes for this position highlight such responsibilities as managing sixty employees, including day-to-day work attributes; maintaining organization through filing systems for important documents and training statistics; traveling to out-of-state terminals to conduct training and safety meetings; and briefing general managers on training events and statistics. Example resumes show that a bachelor's degree or equivalent experience is required to become a Training Manager.

Looking for cover letter ideas? See our sample Training Manager Cover Letter.

1

Training Manager

Developed and carried out training programs encompassing basic and advanced sales, prospecting and marketing techniques, as well as leadership development for 270 Managers and Recruiters across 57 offices in 3 states

  • Significantly improved the departments performance indicators- 50% improvement within 6 months
  • Developed and maintained a […] budget with no discrepancies
  • Generated an optimal training deployment plan covering 3 states and over 300 people with a cost avoidance of $62k in travel cost
  • Implemented tracking and accountability controls to ensure follow through of all processing requirements and aligned technical training drastically improving retention 100%
  • Briefed top level management on status of training program and future plans
Candidate Info
7
years in
workforce
4
years
at this job
AS
Arts
BA
Bachelor of Arts
MA
Master of Arts
2

Corporate Training Manager

Provided professional training expertise and training authoring experience for a call center company who had never had a training manager

  • Reduced on boarding time by 30% by systematizing training approach across all call centers
  • Developed 10+ process and procedure documents, allowing call center agents to perform their tasks in a consistent, repeatable manner
  • Created a 100% repeatable methodology for administering performance assessments for new hire trainees at all call center sites
  • Diagnosed call center agents' performance challenges and create additional training to address the challenges
  • Contributed to a 90% on-time launch efficiency for new programs by developing and delivering accurate, sound calling scripts and training materials
Candidate Info
19
years in
workforce
3
years
at this job
BA
Education
3

Quality Assurance & Training Manager || Interim Admissions Supervisor

Review admissions calls, providing coaching and feedback to advisors and leadership. Coach and develop admissions team, utilizing conversion metrics and analytics. Develop and deliver training for internal staff and partners. Interact and calibrate with partners, senior management, and leadership. Prepare and analyze internal and external quality reports for management.

  • Increased overall application conversion rates from 11% to 23% on a goal of 15% within thirty days by restructuring coaching sessions, opening discussion with advisors, and holding individuals accountable for metrics.
  • Improved company-wide Quality Assurance scores from 75% to 81% within a span of six months by regularly conducting coaching, calibration, and training sessions.
  • Created robust and interactive training manual for admissions team delivered through LMS Canvas.
  • Assisted with the implementation and training of new CRM SalesForce and new phone system I3 Interactive Intelligence.
Candidate Info
11
years in
workforce
2
years
at this job
BA
Bachelor of Arts
4

Field Operations Leader / Area Training Manager

Managed $18M annual salon operating budgets for 30+ salons in Illinois, Wisconsin, Michigan, Iowa, and Minnesota.

  • Orchestrated multiple new salon openings in Illinois, Wisconsin, and Tennessee.
  • Facilitated training and development for new salon leaders.
  • Collaborated with District, Store, Human Resource, and Salon Leaders to drive profitable sales.
  • Coached exceptional customer service to differentiate and promote the company brand.
  • Helped recruit new salon leaders and stylists.
  • Partnered with Store Leaders to coach the bottom 25% of Salon Leaders to improve their performance.
Candidate Info
29
years in
workforce
9
years
at this job
5

HOSPITALITY MANAGER, TRAINING MANAGER

Manager on Duty responsibilities included providing effective proactive efforts and proper reactive resolutions with guests, table touches, cash handling and deposits, and completing opening/closing checklists

  • Facilitated recruitment events and coordinated new associate orientations, training, and scheduling
  • Contributed to the development of the site team; managed and measured the success of the training process, collaborated with site leaders on all training activities, and provided in the moment coaching, action plans, and performance management for associates
  • Built relationships with the team across all levels and acted as a conduit of collaboration between front of house and back of house
  • Participated in four site openings as a Corporate Trainer; led and developed teams of 20 and successfully trained over 1,800 associates
  • Received the 2014 [company name] Star Award for Brand Standards as a result of being nominated by peers
Candidate Info
8
years in
workforce
3
years
at this job
BA
Bachelor of Arts
6

Training Manager

Managed the training staff of the Richmond and Washington DC centers, including interviewing, hiring, training, and professional development

  • Led by example, achieving an average instructor score in excess of 9.85/10
  • Developed an instructor staff that consistently ranked among the top five centers among more than 300 locations worldwide
  • Managed multiple projects including curriculum development and instructor career progression plans
  • Served as a consultant on numerous Access, Excel, and SharePoint projects
Candidate Info
19
years in
workforce
8
years
at this job
AS
Associate of Science
AAS
Computer Networking And Security Management
BA
Bachelor of Arts
7

Osan AB, Korea Unit Training Manager

Air Force Achievement Medal, Unit Training Manager of the Year, Korea Service Medal

  • Education and Training program manager for 220 personnel; utilizing the Instructional System Design process
  • Created ancillary training course; teaching 77 personnel correcting over 100 safety/training errors, implemented across Osan AB
  • Led 60 member on-the-job training record transition ensuring 220 certifications validated across the Wing.
  • Hand selected by top leadership as Training Manager of the Year for outstanding training efforts during deployment
Candidate Info
7
years in
workforce
1
year
at this job
BS
Health Sciences
MA
Human Resources Management
8

Operations Assurance and Training Manager

Accountable for providing assurance and monitoring reviews, validating process efficiency along with benchmarking best practices while providing the results and outcomes to various business units. Ensure that issues identified from internal monitoring activities are the subject of agreed action plans with relevant business management and follow up to ensure that actions are completed satisfactorily and in a timely manner. Responsible for the designs, implementation and evaluation of training programs.

  • Developed and maintained operational quality program which provides management with assurance that key service levels and policies are being adequately managed.
  • Designed and deployed a successful Business Continuity Plan which addressed event that could negatively impact operations. Oversaw three successful drill and two emergency events include an ice storm and bomb threat.
  • Introduction of learning needs analysis to identify the knowledge, skills and competencies.
  • Developed Leader In Training (LIT) Development program which identifies emerging leaders and through a 12 month program, work to build the most critical skills for success at each leader level.
  • Winner of 2015 ICMI Best QA/Customer Experience Program
Candidate Info
16
years in
workforce
4
years
at this job
BS
Business Administration
9

Store Training Manager

Simultaneously managed all store operations while performing duties as district training manager, including training new management level employees.

  • Recruited and trained all new employees to ensure complete understanding of the Signature Cache Experience.
  • Developed local marketing and outreach events to promote new client growth.
  • Achieved a 12.8% increase in sales, #5 in the company, through development of new strategies and events.
  • Reduced inventory shrink from over 3% to .02% by overseeing inventory and maintaining high store organization levels.
Candidate Info
20
years in
workforce
2
years
at this job
BS
Bachelor of Science
10

Quality/training Manager

Trained and oversaw the training over 2500 new employees in three separate departments

  • Managed a team of 15 trainers implementing Verizon Telecom account management procedures
  • Designed and implemented courses for instructors to train new employees on customer service software
  • Managed a team of Quality Specialist to audit calls for quality assurance to client specifications
  • Conducted status meetings of class progress, quality assurance results, and updates to customer service goals with the client and management
  • Drafted training manuals for implementation in courses. Revised manuals as necessary for process improvement and changes in customer service goals.
  • Adapted standard language for Spanish customers using "power phrases"
  • Improved business practice by overseeing implementation of custom software aiding agents in appropriate protocol
Candidate Info
19
years in
workforce
15
years
at this job

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