Corporate Trainer Resume Examples

Corporate Trainer

Assessed, designed, developed and delivered training solutions at all levels of staff for multiple and multiple business functions including inside, outside and independent sales force, internal support groups and external clients. Organized weekly, monthly training sessions for account executives and management.

• Conducted classroom, virtual, and field training to internal and external partners and merchants to enhance sales opportunities, reducing turnover by 20% and immediately increasing sales associate productivity.
• Planned, organized and developed training materials that met specific needs for new hire classes, quarterly and sales conferences, receiving 4.0 and 5.0 scores on a 5 point scale, from audience on trainer assessments out of a scoring system 1 to 5.
• Trained account executives on selling processes, product knowledge, and technology, (Salesforce.com and other technical tools).
• Mentored new hires, resulting in 4 being promoted to new positions.
• Conducted 2-day field training sessions which covered consultative selling process, product review and how to move into the next phase of their selling career.
• Served as lead trainer for the team and in classroom, receiving 4.0 and 5.0 scores on a 5 point scale.

Corporate Trainer/graphic Artist

Held accountability for the design and implementation of graphic elements including animated logos, flyers and websites

• Resourcefully utilized After Effects and Photoshop to create compelling and inspiring graphics
• Conceptualized and implemented a training program, educating employees on mortgage software; conducted and organized effective training sessions on 3rd party websites, used by the company; handled presentation live and on-line;
• Deployed "Go To Meeting" to present live webinars and leveraged expertise on Encompass 360 software, as well as Microsoft Office through personnel development sessions; created efficient video training presentations
• Coordinated and facilitated a 3-day on-board process for new personnel
• Served as a resource and advisor on related issues resolution; collaborated cross-functionally to deliver superior performance results; managed ticketing system

Corporate Trainer

Delivered computer hardware, software and search strategy training and assistance to members of the United States Patent and Trademark Office including: Patent Judges, Supervisory Patent Examiners and Patent Examiners in one-on-one environments, laboratory classes and platform settings

• Trained new Patent Examiners during 12-month training program resulting in decrease of the backlog of patent applications; used audio visual and multimedia as aids in training.
• Provided technical and customer service support for 800 probationary examiners, 48 managers and the Director of Patent Training
• Managed curriculum of the largest Patent Office initiative using MS SharePoint, seamlessly training 3000 examiners
• Successfully acted as intermediary between end users and software development teams identifying opportunities for improving software, systems and users skill level.

Quality Assurance Corporate Trainer

Create, schedule, and present new hire, group, and individual training based on learning needs, including weekly learning enhancement training on call quality and customer service excellence. Coordinate and assign online training activities. Evaluate training needs of business to adjust programs or create new training. Monitor training cost and create expense reports for management. Responsible weekly to monitor, score, and deliver call quality, including coaching with prescription and follow up.

• Created quality scorecard and wrote accompanying quality manual.
• 21 person team has maintained a 98% quality 2014 YTD compared to team goal of 94%.
• Rebuilt new hire training program.

Corporate Trainer

Organized office meetings and workshops teaching product knowledge and sales techniques

• Regularly conducted hour-long, comprehensive second-round interviews for potential employees
• Led orientations and successfully trained employees in sales fundamentals and methodologies
• Thrived in a fast-paced office environment that values an exceptional work ethic and integrity
• Managed customers and clients on a daily basis, building rapport and retaining quality relationships

Corporate Trainer/administrative Assistant

Facilitated Achieve Global Stellar Service program for Distribution Center Managers and Customer Service Representatives among the thirty two locations found in the United States And Canada

• Executed the procedures for instruction of Achieve Global Modules at the Corporate Office
• Maintained the data for various Health, Safety, and Environment databases, spreadsheets and documents on a daily basis
• Communicated with other departments and served as a leader in support of Health, Safety, and Environment goals to better serve the company
• Collaborated with the Import Export team to ensure policies and procedures are being followed and authorized North American Free Trade Agreement documents company-wide

Senior Corporate Trainer

Advanced through a sales and marketing training program, starting at entry level.

• Excelled in direct customer service while training, interviewing and attaining successful sales.
• Achieved over 100 hours of training team members, over 100 hours of interviewing, participated and planned business trips to other offices.
• Built and managed my own team of five plus team members, promoted 4 leaders, and lead workshops while mastering public speaking.

Facilitator (corporate Trainer)

Delivered operational, compliance, and leadership training courses through blended delivery
methods (virtual classrooms, webinars, instructor-led).

• Designed virtual training simulations to provide hands-on practice with in-house computer systems.
• Developed fun, interactive training activities to improve new material learning and retention.
• Established business relationships with customers to better monitor and cater to training needs.
• Conducted needs analysis for pre-training to determine development gaps among managers.
• Managed learners' activities utilizing technology and learning systems to administer courses, track

Corporate Trainer

• Lead cutting-edge sales, service, and operational programs that generated revenue growth and elevated brand recognition for Fortune 500 clients.
• Managed, trained, and developed a team of (12) sales and marketing agents, which generated revenue; as well as brand notoriety for clients.
• Hired, coached, motivated and mentored all new hires in sales, marketing, customer services, compliance and retention.
• Created, and delivered training for staff use of new technologies and adoption of business processes to enhance customer service.
• Ranked #10 in Sales in the NORTHEAST region (October 2011)

Corporate Trainer

Trained Team members to increase performance and efficiency in sales and other training

• Managed team members and office responsibilities
• Planning weekly/monthly goals for office
• Conducted 2nd round interviews
• Trained more than 80 employees to resolve customer conflicts
• Supervised and developed up to 12 people in office and production related environments
• Running impact meetings