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years of experience
Led the Customer Support Operator new hire project with 11 representatives handling an average of 5,000 interactions that met or exceeded expectations from Go-Live
- Trained and mentored on insurance industry, software, and call center standards
- Developed currently used new hire onboarding program to create a consistent and scalable process
- Created new hire product training plan that reduced total onboarding time from over 12 weeks down to 8 weeks
- Built skill practices, quizzes, and assessments for new hire training in order to measure success
0-5 years of experience
Analyzed customer needs. Wrote and presented project proposals. Designed strategies and performance-improvement solutions. Managed and developed courses, curriculums, simulations, webinars, and proprietary tools & methodologies.
- Improved process cost, quality, and customer satisfaction with lean-office kaizen workshops.
- Assisted executives to effectively implement and manage large-scale change.
- Helped a major auto manufacturer measure progress to implement lean manufacturing by creating a program capability / maturity tool.
- Assisted an auto manufacturer to create and implement a web-based book-of-knowledge. Defined a strategy that utilized the tool for cross-platform learning, talent development, and succession planning. Managed content development and information-sharing teams. Established metrics and reported results.
0-5 years of experience
Responsible for the designs, development and evaluating Customer Service Operations training programs.
- Managed documentation and tools to enhance individual and team effectiveness.
- Responsible for the reduction of defects and improved quality through Customer Service programs.
- Implemented employee and customer service surveys to meet company standards and improve overall customer service experience.
- Supervised a group of 10 team members, provided training, coaching and overall development of trainers within the Service Center.
0-5 years of experience
Developed UPK simulations and created end user training for Quest's global roll out of Oracle Financials R12.
- Repaired and updated existing UPK topics which were off-shored for phase 1
- Developed new UPKs for Accounting, Expense Reporting, Purchasing, and Time Reporting
- Developed classroom demos and participant activities for ILT training
- Developed a full day Oracle Basic Navigation instructor led training course
- Delivered Oracle training to global end-users in Cork, Ireland
6-10 years of experience
[company name] is built on standardizing vehicle inspections and recommendations and empowering service advisors to present customers with accurate, trusted information
- [company name] is the only digital service solution with a robust set of customizable options designed to help dealerships excel, streamline processes, and improve customer retention.
- Helped analyze results and optimize operations with reports and a dashboard for each campaign.
- Provided software program to Automobile dealerships in the US and Canada. Trained Service Managers, Advisors, Techs and Parts Personnel.
6-10 years of experience
- Supported the Wells Fargo/Wachovia Bank merger and worked on a virtual team throughout the company footprint in the United States.
- Facilitated sales and service training on Wells Fargo systems and products in a large classroom setting.
- Assisted converting stores in every state with obtaining and displaying all of their Wells Fargo marketing material and operational forms.
- Partnered with regional leadership, store teams, and technology operations to successfully complete conversion tasks on a monthly, weekly, and daily basis.
- Managed the details of constant travel (over 90%), daily expense reporting on Concur system, while staying within budgeted guidelines, and miscellaneous projects assigned by the Project Management Office.
- Organized three out-of-state team meetings including creating meeting agendas, planning events, and pricing costs to stay in budget.
6-10 years of experience
- Developed and delivered sales training programs in order to enhance sales effectiveness and productivity for over 425 sales reps, managers, and sales specialists within 10 sales groups
- Implemented best practice sales calls to strategize against competition, refine selling skills, and increase sales
- Delivered Miller Heiman Strategic and LAMP (Large Acct. Mgmt. Process) courses to the core sales force for improved sales analysis process across sales teams and divisions
0-5 years of experience
Created a strategic plan for user training for Oracle 11i enterprise wide system implementation to over 60 locations nationally.
- Conducted stakeholder analyzes, change readiness assessments and business process definition planning sessions.
- Developed team effectiveness strategy that provided a roadmap for accomplishing team goals that included onboarding processes, project team training, team building sessions and ongoing team assessments.
- Developed training materials and conducted user training classes for Oracle AP, AR, GL, FA, CO, PUR, and iProcurement modules. Produced training guides, performance support tools, online learning programs and training evaluation tools.
- Developed and executed rollout deployment plan and coordinated and scheduled role-based user training for 400 employees.
6-10 years of experience
Providing human resources consulting services including recruiting, business development, creating and delivering specialized training programs and leadership development to a variety of Jacksonville businesses.
- Served as Interim HR Director and Interim HR Manager to two different healthcare organizations while completing multiple month contracts
- Created and delivered specific training presentations for Florida's unemployed workers
- Provided management consulting services to local small businesses
6-10 years of experience
Facilitation of Sales and Service Training resulting in a consistent achievement of Sales Performance Rating of level 4 or 5 (5 being the highest ranking)
- Deliver Banking Curriculum in class size of 20 plus team members, resulting in below 5 percent attrition rate for new hire bankers.
- Develop entry level bankers resulting in 30 plus candidates per year for entry level management program. Of 30 plus candidates over 85% success rate in achieving entry level management opportunities.
- Create curricula for Lines of Business to support sales and service resulting in top new hire sales performance for past 2 years.
- Continue to lead partnership with Philippine outsourcing coaching program resulting in 3 of 10 bankers achieving titles as Training Consultants
6-10 years of experience
Management and sales of all training and speaking engagements for [company name]'s Intellectual Property Department (IPD). Work closely with the marketing department to ensure consistency in developing new creative materials and top-of-mind awareness strategies. Heavily support the outside sales force with marketing material in addition to accepting and responding to sales leads.
- Owned the Speaker Bureau Business and drove sales of two authors from $1K to over $500K
- Developed the Public Seminar Plan for the IPD
- Strategically coordinate conference schedules for IPD in effort to exhibit and attend these conferences
- Logistically coordinate all internal and external sales events
- Maintain and oversee speakers' calendars and agendas
- Supervise teams in efforts to push certain marketing objectives
10+ years of experience
Maintained a focus on continuous improvement in the development of technology-enabled blended learning solutions for various key initiatives, pioneering new ways of using available technology to meet customer needs and sustain performance.
- Recognized as a subject matter expert and sought after as a consultant and coach on the use of several technology platforms, (includes Adobe Connect, Captivate, SABA LMS, SharePoint, Camtasia, Audacity) expanding the capabilities of leadership and peers in and outside of the organization.
- Distinguished as a strong facilitator of strategic planning sessions and team-building and learning events alike. Thoughtfully coached and awarded six peer certifications on the delivery of personal effectiveness programs.
- Consistently managed and executed concurrent project plans and priorities while producing timely, quality learning and development deliverables within project time lines.
- Influenced outcomes that support Learning and Performance Development strategic goals, while building and maintaining strong business relationships.
- Demonstrated a proven ability to develop talent and manage performance for a variety of roles and job levels (includes managing a strong performing direct report, extensive experience managing new hire performance in the classroom, and in-depth opportunity to mentor and coach peers for skill development).
10+ years of experience
Deliver new hire and banker training to new tellers, personal bankers, assistant branch managers and branch managers across the United States. Manage 10-18 participants on a weekly basis. Plan cost-effective travel to various sites as well as meticulous attention to detail for classroom set up. Ability to adapt the program to a diverse audience of individuals and learning methods.
- Have trained over 4000 employees in the past 11 years in product knowledge, customer service, sales and technical applications. This sometimes required conducting various branch visits and providing one-on-one coaching as a follow-up.
- Assist program developer by testing and making recommendations to enhance Teller Express system and teller curriculum.
- For one year was chosen to track over 500 participants' on-line training status, schedule their enrollment to workshops, facilitated their orientation calls and coached them in preparation for their final assessments while facilitating classes as needed. Also scheduled 10 facilitator calendars for Northeast and Southeast training sites.
- Support other training initiatives as assigned.
0-5 years of experience
- Planned, designed, developed and scheduled end user training for large-scale hospital to support existing policies and procedures
- Build and maintained training database
- Ongoing instructor-led and one-on-one classroom style training
- Reinforcement on Meaningful Use to ensure providers are comfortable with EMR enhancements
0-5 years of experience
- Managed training program for the Daily Valuations division.
- Designed and facilitated new hire classes.
- Developed subject matter experts, team leaders, and section managers within the line of business with a blended learning approach.
- Aligned performance management goals of all roles with career mapping and training curriculum.
- Increased communication and operational efficiency among the lines of business by designing and facilitating training focused on the interdependency among the departments.
- Leveraged knowledge across various lines of business with bank-wide workshops.
- Published corporate communication on securities, products, procedures, and investment strategies.
0-5 years of experience
- Training liaison to management team consisting of training needs analysis, delivery approach and evaluation reporting
- Creation and maintenance of web-based design modules and classroom tutorials, providing easy access training options in production-based area. This assisted in ensuring the ongoing development of skills were met while meeting the goal challenges staff faced while on the job
- Performed quality assurance reviews to ensure training programs delivered development needs of the organization
0-5 years of experience
Conduct New Hire and existing employee training
- Arranged practical sessions as per the company norms
- Used most of the available teaching aids (such as charts, etc) to convey the subject matter to students
- Demonstrated skill organizing, coordinating, and motivating groups
- Maintain industry knowledge of all retirement products (401(k), 403(b), 457, etc)
0-5 years of experience
Developed instructional materials using Captivate for web-based training delivery
- Provided classroom instruction and 1-1 training for doctors prior to Go Live
- Provided classroom instruction for nurses and ancillary staff
- Provided Go Live rounding support
- Assessed transfer of skills to the work setting through observation
0-5 years of experience
- Developed and delivered the first Client Relations Training Modules
- Delivered in-house Executive Training Programs - Executive and VP Level
- Created corporate training modules in Articulate for E Learning project
0-5 years of experience
Highly trained in communication, public speaking, and leadership skills
- Clients included corporations, small businesses, and individuals in training
- Traveled extensively to receive training from top consultants in the US
- Helped branch office be in the top 10% out of over 2000 offices in the world
0-5 years of experience
Working through Robert Half as contractor since late Jan, 2012, in support of the Sales Support team
- Onboarding fulfillment staff new hires for both LIS software training and job function
- Comprehensive sales and fulfillment training to support CORE software release
- Post training one-to-one support in many mortgage branches throughout the western region of the country
- Received compliments from the Tucson sales branch for helping them grow from 5 percent to 44 percent in CORE originated loans
0-5 years of experience
Provide nationwide outpatient enterprise pharmacy system go-live support and training for licensed pharmacists and technical staff.
- Support workflow efficiency for multiple regions.
- Provide on-site triage and daily status reporting.
- Reported and managed incidents via Remedy Interactive.
- Assisted pharmacists with accessing patient charts in EPIC.
0-5 years of experience
- Training Deployment and Delivery
- Responsible for scheduling and coordinating propriety system training for assigned U S Branch
- Coordinating with BMO to understand the business functions supported by the branch complex
- Facilitating classroom and one-on-one training with Financial Advisors and Customer Service Reps.
- Reporting daily metrics, feedback and all parking lot questions as directed
0-5 years of experience
Project manage implementation of internal Learning Management System
- Project manage the development of new courses and materials from concept to delivery
- Deliver two week orientation classroom training for new project managers, reducing the time to effectiveness and improving the quality of work on completion of training program
- Design, develop and narrate interactive, self-paced learning modules
- Write user guides and technical how-to documentation
- Create client user guides and implementation materials
0-5 years of experience
Develop strategy solutions to strengthen sales representative training/professional development.
- Design and deliver training for 220+ inside and outside sales representatives nationwide.
- Reinforce the ASLAN sales methodology with extra training and mentoring for Inside Sales.
- Strengthen partner relationships to grow training on technology solutions.
- Negotiate vendor contracts for training specific initiatives.
0-5 years of experience
Work with new and existing members to consult and sell personal training memberships
- Run day-to-day training assessments for potential PT clients.
- Manage potential client database identifying possible leads.
- Assist gym members with exercises and nutritional information.
- Work along side Fitness Sales Counselors to improve overall weekly and monthly goals.
- Participate in daily sales meeting and business sales training.
- Attend off location boot camps to improve product knowledge.
0-5 years of experience
Manage the design, development, coordination, implementation, delivery and evaluation of compliance
training for clients of an environmental services company.
- Provide project management, training strategy and execution.
- Consult with clients to perform organizational assessment/needs analysis.
- Develop and manage training plans and courses.
- Administer training metrics and program evaluation.
0-5 years of experience
- Facilitate business as usual training and coach proprietary software enhancements to 200+ users at a top Fortune 500 company.
- Implement and deliver training to Financial Advisors and Portfolio Managers.
- Measure training needs, provide metrics, feedback for post-merger transition and software conversion of new trading platforms, product-specific programs, compliance, regulations, terminology, and rebranding to a single entity.
- Selected from 400 trainers to be a part of the exclusive 35 Consulting Group Consultants traveling throughout the United States providing specialized training for the highest producing Financial Advisors and Portfolio Managers.
- Schedule, deliver, and evaluate certification required curriculum as well as web based program specific courses in a formal environment.
- Became expert on hundreds of acronyms, company specific terms, products, regulations, three specific trading platforms, corporate culture and escalation process in three weeks.
0-5 years of experience
- Conducts live classes via face-to-face and web based instruction for ONESOURCE software customers and internal groups.
- Serve as subject matter expert for specific ONESOURCE software product.
- Works across department boundaries to facilitate Solutions approach to customer service.
- Collaborates with team members to promote increased effectiveness of customer training programs.
- Work with the Material Content group to develop materials for client training
0-5 years of experience
- Design learning strategy and training plans for new system rollout to 4,000 users.
- Develop role-based curriculums and create a blended-learning strategy for 127 e-learning and instructor led courses using Articulate and Captivate.
- Create communication, project plans and evaluation plans supporting stakeholder goals.
- Write statements of work, hire, contract, and manage vendors to facilitate the design of interfaces, templates, style sheets and learning maps.
- Develop testing/assessment tools and create plans for remediating instruction.
- Design and develop detail design documents, storyboards, and scripts.
Training Development Cover Letter Examples
