Analyzed customer needs. Wrote and presented project proposals. Designed strategies and performance-improvement solutions. Managed and developed courses, curriculums, simulations, webinars, and proprietary tools & methodologies.
- Improved process cost, quality, and customer satisfaction with lean-office kaizen workshops.
- Assisted executives to effectively implement and manage large-scale change.
- Helped a major auto manufacturer measure progress to implement lean manufacturing by creating a program capability / maturity tool.
- Assisted an auto manufacturer to create and implement a web-based book-of-knowledge. Defined a strategy that utilized the tool for cross-platform learning, talent development, and succession planning. Managed content development and information-sharing teams. Established metrics and reported results.