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Operations Support Specialist Resume Samples
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Candidate Info
20
years in workforce
4
years at this job
AAS
Business, Computer Science
Operations Support Specialist
Provide applications and hardware support to meet service level agreement deadlines for daily processing.
- Control multiple mainframe systems resolving any issues using CA-7/CA-11, Spectrum and AutoSys providing uninterrupted processing
- Proactive in system server and application support including file transfers, restarts, and system adjustments which lead to increased system availability
- Provide prompt first and second level support to resolve end user access and software issues.
- Provided training on all systems to new temporary workers and current staff
Candidate Info
11
years in workforce
3
years at this job
BS
Interdisciplinary Studies With Emphasis
Operations Support Specialist
- Led training class for new employees on job functions and using company systems
- Led specialized transfer team in researching and improving workflow
- Coordinated with other departments to decrease cost basis transfer errors by 40% and save over 4 hours of daily work for the department
- Work alongside team leaders and managers to implement changes in processing procedure and improve efficiency for the department and company
Candidate Info
9
years in workforce
1
year at this job
AA
Liberal Arts
BS
Telecommunication
Operations Support Specialist
- Drafted & coordinated purchase orders, tracked inventory & product production
- Generated sales-related & revenue data reports
- Assisted with marketing materials, tracked marketing data & social media support
- Human resources: processed payroll, managed employee records, employee recruitment, generated internal reports, purchasing duties, managed bookkeeping & general administrative tasks
Candidate Info
23
years in workforce
3
years at this job
Public Administration
Operations Support Specialist
- Work closely with Processors, Principals and members of Management to research discrepancies with Mutual Funds, Annuities and Dpp paperwork to complete welcome letters.
- Follow organization procedures to complete tasks in a timely manner.
- Actively monitors various work queues to ensure they are within compliance deadlines.
- Responsible for verifying advisors appointments and licensure for annuity completeness review.
- Strong working knowledge of bdWISE, CPD, BPM, Streetscape and Microsoft office.
- Often asked by leadership to assist and train new hires.
Candidate Info
22
years in workforce
7
years at this job
HS
High School Diploma
Operations Support Specialist
- Processed Daily Maintenance and Fuel reports for I/M Vehicle fleet.
- Assisted Supervisor in preparing for Quarterly Corporate Audits.
- Handling of critical backup media for the Government, Financial, and other private industry.
- Maintained office supply inventory and orders.
- Hold a Secret Clearance.
Candidate Info
30
years in workforce
4
years at this job
Operations Support Specialist
Provides administrative, technical, and specialized support to plant operations. Performs complex work assignments. Supports multiple areas, including production, engineering, maintenance, quality and facilities.
- Schedule all inbound and outbound trucks for deliveries.
- Submit payroll and maintain vacation and attendance policies.
- Scheduled and maintain safety compliance training classes for entire plant.
- Processed invoices for payments.
- Ordered office supplies and distribute mail.
- Plan and organize all meetings, events and activities
Candidate Info
24
years in workforce
2
years at this job
Business Management
Operations Support Specialist
Execute operational support tasks such as data entry, transaction processing/re-processing, investigation and administrative tasks.
- Entered weekly pricing for Sale Items featured in the weekly sale ads.
- Investigate and correct any pricing discrepancies.
- Work with the buyers and merchants for Home Appliances to receive upcoming pricing for appliances.
- Review weekly sale ads and compare pricing with the Plan to Sell which is provided by the Buyers.
Candidate Info
16
years in workforce
2
years at this job
BA
Liberal Studies
Technical Operations Support Specialist
- Responsible for ensuring complaints from international and domestic customers and affiliates are entered into the Quality Management System software according to all applicable procedures and regulations.
- Act as liaison between customers, engineering, service and repair, customer service, quality, and logistics departments to identify and communicate quality issue trends and develop troubleshooting techniques.
- Lead efforts to streamline internal processes used by the Technical Support team and establish KPIs.
- Assist with ongoing integration activities related to SAP implementation at MDIC.
- Serve as team subject matter expert for CAPA activities.
- Update applicable standard operating procedures and work instructions as necessary to ensure compliance with applicable regulations and standards.
Candidate Info
17
years in workforce
2
years at this job
Sales Operations Support Specialist
- Managed and trained team of 6 Sales Operations Specialists in Fenton, Missouri office.
- Responsible for sales data governance (ongoing account maintenance) within Salesforce.
- Engaged in account conflict analysis to mediate sales escalations.
- Supported Sales Team by tracking, investigating and reporting account
- Performed account release data quality analysis and communicated findings to Sales Management.
- Worked with Salesforce Admin Team to identify process and system
- Responsible for researching industry information for accurate sales territory assignment.
- Served as subject matter expert on explaining Verticalization/Sales strategies.
- Communicated with Sales Teams to address questions related to account requests.
Candidate Info
5
years in workforce
10
months at this job
AS
Associate of Science
Operations Support Specialist
- Review and validate court documents, account data, attorney communications, and bankruptcy cases to ensure accounts are handled in compliance with appropriate bankruptcy laws and company guidelines.
- Manually code accounts for incoming bankruptcies in Green Screens, as well as the subsequent dismissals, reinstatements, or discharges of the bankruptcies, while properly documenting all account activity across multiple platforms. Audit bankruptcy ledgers for accuracy and escalate findings to management. Work internal tracking queues as assigned.
- Successfully maintained an accuracy and compliance level of above 98% throughout employment, and have consistently maintained that level of accuracy through processing thousands of accounts across multiple departments per month.
Candidate Info
39
years in workforce
2
years at this job
AS
Technology
Operations Support Specialist
- Responsible for the creation, implementation and documentation of a streamline consumer collections reconciliation process
- Involved with all aspects of consumer accounts receivable from reconciliation, collections, to assisting with cash applications as needed
- Work with the consumer team in directing them with the proper allocation procedures
- Maintain monthly aging report, responsible for routing and reporting on trends
- Manage the trade account returns by verifying and entering their returns
Candidate Info
5
years in workforce
8
months at this job
HS
High School Diploma
Operations Support Specialist
- Participate in receiving, analyzing, interpreting, and responding to FAA/DOT communications including Advisory Circulars, InFO, SAFO, etc.
- Research background, applicable requirements, processes, and controls required for Ops Specs approval.
- Assist in change management of publications, manuals, and documents.
- Participates in internal audits, compliance, and risk management resolution.
- Create and maintain necessary research documentation, files and records related to operations projects.
- Highlight and present changes in Federal/DOT regulations.
- Facilitate project task completion of individuals and/or teams supporting this position.
Candidate Info
10
years in workforce
2
years at this job
MA
Geography
Operations Support Specialist
- Initiate payroll process for installer staff and promptly solve any payroll discrepancies
- Reconcile inventory material in the Oracle database system to assure inventory integrity
- Schedule and resolve customer service/warranty issues and define root causes if a deficiency is found
- Provide resolution to installer pay discrepancies and certified payroll issues
- Evaluate labor and manpower capacity and notify the call center for scheduling purposes
- Key player for month end processing
- Responsible for training new employees at the satellite branches
Candidate Info
4
years in workforce
2
years at this job
HS
Brian Holtz
AS
Business Management
Operations Support Specialist II
- Audits, indexes and completes drug & alcohol informational documents, such as COC, BAT's and Affidavits.
- Creates drug & alcohol tests upon receipt of test results from MRO, monitors tests for accuracy, monitors results inbox, posts results in TRMS system and releases results.
- Identifies discrepancies, contacts vendor when necessary, checks systems for pertinent information, and enters information into applicable systems.
- Works with Client Service Specialists to obtain and/or validate client information.
- Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
- Responds to client and/or vendor phone calls or e-mails in an efficient manner. Answers post-accident line, if applicable.
Candidate Info
18
years in workforce
13
years at this job
BA
Organizational Management
MA
Organizational Management / Specialized
Operations Support Specialist
- Educate third-party contracting companies on installation processes for national retailers.
- Analyze spreadsheets, identify, and correspond information to field management teams.
- Initiate contracting and termination process.
- Prepare, file, and update third-party contractor profiles using Okta software.
- Approve, deny and apply additional service payments and monetary escalation chargeback’s.
- Research contractor pay inquiries up to but not limited to $25,000.
- Carry out administrative and customer service functions such as data entry and conflict management.
- Monitor projects and activities from execution and controlling to closeout phase.
- Partner with all levels of management to maintain ethical standards, drive standard operational procedures, and streamline operational tasks to reduce the potential for errors.
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