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Operations Team Leader Resume Samples
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0-5 years of experience
Assisted senior managers and mid - managers in planning and preparation of combat missions. Directed work activities, advised on directives / initiatives, and oversaw the administration of a 3-person team.
- Managed transactions to organizational and installation property books and supporting transaction files; resulting in a 10% increase in operational efficiency and streamlining of equipment tracking standard operating procedures.
- Conducted weekly operation synchronization meetings to manage organizational chart, improve efficiencies, streamline processes, and identify reluctant tasks
- Provided purpose, guidance, and direction to subordinates on a daily basis in order that positively affect attitudes and improved quality of work
- Maintained over $5M in government issued equipment to include 4 tactical vehicles 98% mission ready
- Monitored range status and safety procedures by communicating via radio equipment and coordinated with support offices to ensure essential personnel and resources were met while deployed to Afghanistan.
- Evaluated terrain, selected routes, assembly areas, firing positions, and operations positioning; assisted in the recovery of wheeled and tracked vehicles with zero losses
- Engaged in multiple methods of information gathering including: long range reconnaissance, human intelligence, open source intelligence and diagnostic equipment.
0-5 years of experience
Supervised 55 manufacturing employees leading daily direction setting promoting '100% Employee Involvement' within the department and providing technical leadership and expertise to solve operational challenges on a daily basis
- Led the Autonomous Maintenance (AM)/Sustained Maintenance (SM) combined team supporting operators to achieve the successful management and application of the foundational system tools, responsible for building capability with operators so they could become the experts on the floor taking ownership of the management of their team
- Saved company 100K - 140K per incident by changing the procedure used to clean the line reducing downtime from 12-16 hours to 2 hours
- Reduced unplanned stops, eliminated losses, and established the Process and Product Centerline settings as a member of the Autonomous Maintenance Team
- Implemented Continuous Improvement Principles to all aspects of operations and safety and led the Department Clean, Inspect, and Lubricate (CIL) and Defect Handling (DH) Programs
- Provided business and technical leadership in support of the facility metrics around cost, quality, health, safety, and environmental issues
- Led site safety meetings, Key Performance Indicator tracking/reporting, Near Miss Reporting, Accident Investigation, and Safety and Environmental Training as Safety Team Leader, also assisting Grassroots Safety Teams with Ergonomic Based Projects
- Trained new supervisors on daily operations during the onboarding process ensuring all proper procedures were followed
0-5 years of experience
Team Leader for ten associates making and packaging toothpaste, deodorant, and mouthwash on third shift.
- Prioritized EOHS, Quality, and production schedule adherence.
- Review all procedures and documentation per cGMP and FDA regulations, including cleaning and sanitizing.
- Communicated weekly performance/business updates during shift huddles.
- Managed timekeeping, vacation, and attendance.
0-5 years of experience
Receivables, Treasury, & Reporting
- Manage a staff of five: head weekly team meetings, quarterly reviews, and revenue reporting
- Report future six year revenue forecast and present to senior management from financial operations, and accounting
- Participate in monthly income review meetings, and prepare journal entries as needed
- Facilitate daily treasury wire transfers & payments to satisfy our contract and debit agreements; review business unit's outgoing wires against bank accounts daily
- Reconcile accounts receivable, accounts payable, and bank general ledger accounts on a monthly basis
- Analyze month-over-month/year-over-year receivables & collection's data; present reports & analysis to senior management
- Created new senior management reporting package to summarize monthly receivables data
- Restructured cash posting process to accurately reflect what customer is paying; cut down cash posting time by 20%
- Revamped collection process; resulted in a decrease of 35% in the past due balance (over $5 million)
0-5 years of experience
- Tracked product inventory and distribution schedules.
- Led team in corporate goal attainment.
- Provided cross-training opportunities to staff.
- Monitored the floor.
- Ensured team met scheduling and inventory goals.
- Wrote and submitted reports to management.
- Effectively multi-tasked.
0-5 years of experience
- Responsible for the day to day operation of two 250MW Alstom CFB boilers, fuel handling, coordinating coal shipments from the Red Hills mine and coordinating load with the TVA real time desk.
- Implementing and training new employees on all Southern Company compliance procedures, this includes 0200 Clearance, confined space and hot work permits.
- Instilling Southern Company culture with new Red Hills employees by exemplifying southern style at all times and leading by example.
10+ years of experience
- Team lead for the [company name] Global Data Center, College Park, Georgia. Provider of day to day and strategic guidance to 18 direct reports in a 24 x7 Service Desk and Operation Support Department.
- Responsible for guiding the team to meet the team's required KPI'S and SLA's. Point of escalation within the team to resolve complex customer service issues. Provided updates to service guides, helped to develop better operational procedures and coordinate ongoing team training in order to meet our goals. Ensured correct and decisive communication existed between team memebers and the customers at all times.
- Provided metrics concerning KPI's and SLA's to Data Center Senior Manager and Data Center Vice President. Adjusted resources or recommend changes that enabled the team to achieve SLA's and high customer satisfaction ratings ratings with the airline business. Provided corrective action plans when goals were not met.
- Established set goals for the team to improve performance. Administered company regulations and policies within the group. Provided impromptu feedback when needed. Helped to write the team's yearly evaluations.
- Held a daily conference call with all other Data Center departments. This call is centered around solving lingering or difficult problems affecting business units. This ensured a partnering attitude between Data Center departments and customer facing managers downline.
- Held team Leader meetings monthly with other Team Leaders and Service Desk manager to ensure entire Service Desk was functioning congruently.
- Updated Service Desk incident, problem and request with status and checked into resolutions of emerging tickets. Presented the status of ongoing Data Center issues, problems, incidents, and change orders via phone and e-mail. Tasked as Event Manager during Major, SEV 1 and SEV 2 incidents. I lead /directed these bridge calls, utilizing Service Desk and other IT support staff to resolve issues while simultaneously communicating to business unit management the ongoing progress of resolving a major issue. This helped to ensure speedy recovery and constant communication during service outages.
0-5 years of experience
- Develop team of 12+ lenders
- Communicate department changes and updates to my team
- Perform administrative tasks for the team, such as payroll, time off, etc.
- Complete quality reviews on team to ensure the firm is complying with federal regulations
10+ years of experience
- Apply payments credit and debit
- Create and balance 200+ accounts before end of day
- Communicate with client services and operations analyst to resolve customer issues in a timely manner, and perform specialized research to effectively resolve direct staff and customer inquiries
- Consolidate, prioritize, and deposit all payments for Wasau system end of day file
- Make adjustments to accounts based on reports and documentation and email end of day reports to managers throughout the department
- Train personnel in the department on various tasks and functions, delegate work to all associate, and address errors with offending associates
- Assist in budget comparison/ financial month end reports and Monitor laws and government regulations to ensure compliance with Federal Acts (HIPAA)
- Recommend latest methods to improve departmental procedures, assist in performance reviews, and recommend salary increases
- Maintain forecasted production to meet or exceed departmental goals and participate in employee engagement
0-5 years of experience
- Communicating with client relations
- Supervise and lead a team of 20 agents
- Completing coaching's and developing their skills to get to the next level
- Verifying payroll accuracy and schedule adherence
- Ensuing all KPI metrics are being met or achieving goal
- Weekly coaching's and side by sides with each agent on my team
- Assist with de-escalating supervisor calls
- QA'ed and monitored weekly calls, chats and emails
- Time management
0-5 years of experience
- Employee supervision and support
- Safety and Environmental team member
- Budget forecasting, tracking, updating, and review
- Outage Project Management and reporting
- Inter-company communication review and response
- Audit coordination, execution and response
- APEX and NERC site lead
- Environmental Permit Testing and Coordination
- Unit performance evaluation
Business Operations Cover Letter Examples
