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Implementation Analyst Resume Samples
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0-5 years of experience
- Led a 5-member team of analysts in support of approximately 15 ongoing administration clients with a realized profit margin of 3% - 5%.
- Managed a daily average of 20 change order estimates and request in excess of $1 million annual profitability.
- Volunteered to serve on 4 cross-functional opportunities within the implementations and ongoing support teams.
- Implemented 3 continuous improvement initiatives annually, resulting in a 20% reduction in defects.
6-10 years of experience
- Managed client implementations and conversions for large/technical custom projects.
- Developed, coordinated and executed implementation/conversion project plans, task schedules and resource activities to ensure on-time and effective project delivery.
- Applied Project governance to all implementations.
- Managed project risks and issues, ensuring that project team members are actively involved in the identification and appropriate ownership of risks, initiating corrective action where necessary.
- Built and maintained a cohesive cross organization/company project team.
- Identified opportunities to streamline procedures and enhance revenue in 2015 by $1.9 M.
- Interfaced with other First Data departments to generate and offer appropriate solutions.
0-5 years of experience
Managed new store build projects to procure equipment and coordinate and manage timelines between construction managers, vendors, and franchisees. Oversaw multiple projects for corporate and franchise rollouts. Evaluated and collaborated with franchisees on equipment needs for retrofits and new builds and incorporated needs into project plan. Completed weekly construction reports and consulted on weekly calls with construction team and vendors.
- Collaborated with construction managers to manage changes in scope.
- Reported on project progress and changes in time frames.
- Reported on completion of new store openings to assure full readiness of all hardware, software, and credit card files for store opening.
0-5 years of experience
Project Implementation Lead for various product concepts within HCSC with projects ranging from $750k to $4 million. Progressive record for identifying risk and issues before Production environment deployment, strong operational skills and effective collaboration between all stakeholders across the organization to execute implementation plan.
- Product experience with Reference Based Pricing, HMO, Consumer Driven Health Plans, Telemedicine and Incentives.
- Liaison across Enterprise teams within HCSC to launch new products and renewing accounts. Ensure development across teams for each implementation stay within budget, timelines within project lifecycle and scope of the project.
- Serve as a technical claims processing resource for the Product Implementation department.
- Assist management staff with interviewing candidates for open positions.
- Responsible for training and communication correspondences for each implementation.
0-5 years of experience
- Completed troubleshooting tasks, including reconfiguring and communication validation, to ensure rapid resolution of data inaccuracies and prompt delivery of data to the customer.
- Performed a wide range of coaching responsibilities to promote knowledge acquisition within the department.
- Responsible for monitoring data quality of new sites from installation through to release into production.
- Determined validity and quality of initial data, through the scheduling and analysis of videos, using agreed upon data standards.
0-5 years of experience
Promoted to BA lead for implementation of new products and services to enhance healthcare drive.
- Develops and maintains a comprehensive understanding of business processes and industry practices pertaining to retail pharmacy healthcare and delivery services.
- Implements new healthcare product and services and supports improvement of optimization and refinement of healthcare delivery services aligned to the business requirements.
- Works with the cross-functional partners to support and assist in the development of long term implementation decision solutions, with technology as a key enabler.
- Documents and maintains all business process and workflow solutions. Documents business solutions with technology as an enablement.
- Owns, analyzes, and supports business process components of implementation through structured project delivery model.
- Create and build SQL queries to be analyzed and generated into reports.
0-5 years of experience
- Utilize systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system applications
- Work with programmers to develop strategies for data conversions and data integrations
- Manage mock conversion processes, including driving analysis, resolution of issues and performing functional testing of data conversions/integrations with other systems
- Independently perform data analysis for conversions and integrations across data mapping, business rules, and data quality
- Perform project management tasks such as status reporting, issue/risk management, change management, and action item tracking
- Conduct end user training and post-implementation support
0-5 years of experience
- Project manager for new client implementations and for program upgrades, technical changes or service maintenance projects for existing clients
- Develops, coordinates, and executes implementation/conversion project plans
- Ensures that all client technical, business and delivery expectations are met
0-5 years of experience
- Manage EDI projects and implementation with varying degree of size and complexity.
- Maintain thorough knowledge of the organization and adhere to all organizational standards.
- Manage team members and ensure project and programs meet specific client requirements.
- Manage a diverse team of IT developers and consultants.
- Set deadlines and manage workload of professional services team in the EDI area.
- Serve as escalation point for all matters related to professional services.
- Consistently strive to improve service quality levels and identify opportunities to create value added services, products and procedures.
- Assist in troubleshooting, creating test files and complex issues.
- Experience in FTP Tool, XML, 997, 824 and 277 transaction acknowledgement codes, SQL 2014, Software Applications, testing, quality assurance, data warehouse, basic C# programming and HICFA templates.
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