Reservations Agent Resume Samples - Page 3

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Reservation Agents are responsbile for processing travel and accommodation arrangements. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. No formal education is required for the role, and most candidates hold a high school diploma.

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21

Reservations Agent

Booking River/Ocean Cruises for Well-Traveled, High Wealth Individuals and Travel Agents

  • Sales and service to clients educating them on complex itineraries and price offers
  • Follow up outbound calls to overcome objections and complete booking process
  • Coordinate travel for high-end customers in terms of hotels and air travel
  • Provide service for existing clients including last minute booking modifications
  • Educate travel agent partners on latest itineraries and overall product and processing
  • Within top 5 of agents for monthly gross for four consecutive months
  • Received personal recognition from partner travel agents multiple times
  • Top two in receiving payment on initial sales call for four consecutive months
  • Awarded top insurance sales for team in Sept. 2014
Candidate Info
20
years in
workforce
1
year
at this job
BA
Philosophy
BA
Liberal Arts
MA
Philosophy
22

Reservations Agent

Drive Revenue thru the selling and up selling of reservations, room types and additional items.

  • Ensure all clients' info is accurate and updated.
  • Operate multiple computer applications accurately and effectively.
  • Responsible for meeting a monthly revenue goal.
Candidate Info
8
years in
workforce
2
years
at this job
Psychology
23

Reservations Agent

  • Amtrak Vacations specialist, utilizing Amtrak and Rail Via train services for complete vacation packages
  • Primary customer relations representative for natural disasters and train disruptions
  • Responsible for organization all transportation, accommodations, and activities in North American travel
  • Consistently achieved top sales and high performance in-call to booking ratio
  • Assisted with Product department as liaison for vendors signing contracts
  • Excellent record with managers, clients, and staff
Candidate Info
11
years in
workforce
5
years
at this job
C
Event Planning
AS
Travel / Tourism Management
24

Lead Reservations Agent

Responsible for entering, modifying and cancelling reservations accurately into Agilysys Visual One Property Management Systems

  • Assist front desk during busy times
  • Interact with sales directors and coordinators on all conference bookings
  • Work directly with corporate contacts on rooming lists to ensure accuracy and build professional relationships
  • Train all new front desk hires on reservation procedures
  • Keep up to date with knowledge on room rates, current reservation packages, room amenities, group bookings and local events
  • Use exceptional customer service skills to guarantee customer satisfaction
  • Awarded Employee of the Month for December 2012
Candidate Info
7
years in
workforce
3
years
at this job
Liberal Arts
25

Reservations Agent

Answer incoming telephone calls in an appropriate, professional manner and respond to the caller's needs.

  • Provide all requested information including space availability, pricing, discounts, promotions, and general information to callers.
  • Speak clearly and have a positive attitude on all situations when speaking to the guest.
  • Book cruise, air, hotels and transfers, and process payments correctly.
  • Close all calls by utilizing techniques provided in company training.
Candidate Info
12
years in
workforce
1
year
at this job
26

Reservations Agent

Answered incoming calls within 3 rings with appropriate greeting

  • Assisted with making reservations, giving confirmation numbers, room requests, and other questions
  • Maintained knowledge of current hotel events, activities, hours of operations as well as dining options
  • Entered group and airline rooming lists into the PMS system
Candidate Info
11
years in
workforce
1
year
at this job
AS
Science
BA
Hotel Management
27

Reservations Agent

Manage and maintain group and transient room blocks in the system; process advance deposits

  • Input group rooming lists and update changes received from Sales or group contact.
  • Process all reservation requests, changes and cancellations received via phone, fax, email, internally and third parties
  • Denoted special needs to ensure a smooth registration upon arrival at the front desk
  • Promptly resolve guest complaints, ensuring guest satisfaction.
Candidate Info
14
years in
workforce
2
years
at this job
HS
High School Diploma
Insurance
28

Reservations Agent

  • Booked Disney Vacation Packages in high volume call center
  • Assisted guests with Hotel and Amusement park questions
  • Achieved high ranking in all of the key areas of reservations quality criteria
Candidate Info
16
years in
workforce
5
years
at this job
BA
Management Info
29

Reservations Agent

Confirmed same day and future reservations for resort guest and club members

  • Assisted guest with decision making on dates and room types
  • Confirmed room packages and special request
  • Assisted in maintaining inventory and room rates
  • Responsible for daily management reports
  • Worked to assure a great overall guest experience
  • Received certificate of Achievement for Professional, Courteous and "Outstanding" service
Candidate Info
23
years in
workforce
2
years
at this job
30

Reservations Agent

Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.

  • Quote and be familiar with room and rate availability for current and future dates.
  • Educate guests and assist them in planning their stay and following up when needed to ensure all of their needs are met
  • Work directly with the sales team to input communiqués and other projects.
  • Manage high volume of calls and respond to e-mails for reservations in rooms, dining, spa, golf.
  • Book reservations for VIP clientele.
  • Utilize the computer system in running daily reports and in blocking special requests.
  • Maintain Forbes 5-Star and AAA 5-Diamond standards
  • Proficient in using Opera, FrontTee, SpaSoft, Open Table, iHotelier, Seranata and GoConcierge.
Candidate Info
14
years in
workforce
3
years
at this job
BS
Management

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