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Candidate Info
8
years in workforce
1
year at this job
Sociology
Ticketing Agent & Customer Service Rep
- Provided customer service in ticketing and gate areas
- Responsible for greeting and guiding customers in the ticketing and check-in process
- Ensured customers have proper documentation for travel and properly tagged luggage
- Responsible for guiding customers in trip routing, planning, and boarding
- Knowledgeable in using computer system in order to sell, print, and reissue tickets
- Performed lifting task that required bags up to 70 lbs.
Candidate Info
11
years in workforce
8
years at this job
BA
Mass Communications : Electronic Media
Ticketing Agent / Customer Service
- Demonstrate ability to operate and succeed in a fast-paced, multi-tasking environment, handling, on average, 80,000 passengers a day.
- Demonstrated ability to meet daily goals dispatching aircraft on time, to help ATL win the “Station of the year 2012” award
- Responsible for assisting with customer check in, ticketing, tagging/handling baggage, boarding, deplaning and dispatching flights on-time.
- Successfully showed skills to perform duties in varying capacities, at the direction of management to ensure achieving and exceeding annual target goals.
Candidate Info
9
years in workforce
9
years at this job
BS
Aviation Management
Sales/ticketing Agent
- Collaboratively cooperated with the airlines
- Solid background in analyzing clients' budgetary strength and providing corresponding solution
- Negotiated prices, terms of restrictions and contracts with the airlines
- Achieved high customer satisfaction for flight reservation and travel relation inquires
- Consistently received positive feedback from clients on performance reviews
- Supervising A/P and A/R on important corporate accounts
Candidate Info
6
years in workforce
3
years at this job
English And Psychology
Ticketing Agent & Call Center Representative
Entered live orders into complex computer system
- Answered a busy telephone rotation
- Provided excellent customer service and problem solving skills
- Worked the cash register at live shows for the theatre
- Helped with clerical projects and mailings
Candidate Info
3
years in workforce
2
years at this job
HS
Business Administration
AS
Liberal Arts
BS
Bachelor of Science
Ticketing Agent
- Independently rebook Customers on to the most suitable option
- Arrange Trips for customers and interact with the local office to issue tickets for top tier frequent travelers.
- Lead a team of 6 Agents at the gate to ensure the flight leaves with the proper documents and on time
Candidate Info
23
years in workforce
7
years at this job
MBA
Business Management
Business Analytics
Ticketing Agent
- Responsible for flight control and operation management based on passenger load factor.
- Communicating with vendors and other department like food catering, aircraft fueling, customs and border protection, flight crew members, ramp and baggage in order to achieve on time departure goal.
- Ability to excel in a very competitive and challenging environment.
- Exceeding the customer satisfaction by fulfilling all passenger needs including booking, reservation and assisting with boarding and deplaning.
- Responsible for daily administrative duties such as daily sales report, ticket lifting reports and shift detail reports.
- Assisting passenger to rebook their ticket in case of irregular operation in a way to minimize effects
Candidate Info
14
years in workforce
9
years at this job
HS
High School Diploma
Ticketing Agent/ticket Processor
- Quality control and ticketing off queues for various federal government agencies.
- Monitored and controlled ticket stock inventory.
- Handled high volume calls.
- Assisted in monitoring travel expense accounts for federal government agency employees.
- Ticket distribution, ordering supplies, processing travel orders, refunds, voids, credit memos and other ticketing functions.
Candidate Info
6
years in workforce
6
years at this job
BS
Foreign Service
Reservations/ticketing Agent
- Handled all avenues of reservations (through telephone, walk-ins, and retail agents).
- Booked and issued domestic and international tickets using the Abacus and Galileo computer systems.
- Designed tour packages for both local and international travel.
- Responsible for the successful execution of escorted group travel packages, ensuring that itineraries, travel dates, transportation, hotel accommodation and transfers are up-to-date and accurate.