Reservation Agent Resume Samples

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Reservation Agents complete trip reservation requests for customers and handle their inquiries regarding the trip planning process. Some of the duties included on example resumes of Reservation Agents are handling in excess of 100 calls daily regarding room reservations, reservation changes, cancellations, and overall customer service; and handling billing and payment. Applicants should hold at least a high school diploma or its equivalent, though some employers may prefer to see an associate's or bachelor's degree on applicants' resumes.

For more information on what it takes to be a Reservation Agent, check out our complete Reservation Agent Job Description.

Looking for cover letter ideas? See our sample Reservation Agent Cover Letter.

1

Reservation Agent

Provided information regarding activities and location of departments, offices and employees within organization

  • Obtained caller's name and arranged for appointment with person called upon; directed callers to destinations
  • Notified customers when service was completed and accepted payments
  • Greeted and answered all customers' inquiries, provided additional assistance
  • Recorded name, time of call, nature of business and person called upon
Candidate Info
37
years in
workforce
1
month
at this job
Nursing
2

Sales Reservation Agent

Completed sales training in lean, project management and six sigma processes.

  • Responsible for increasing sales revenue, booking reservations and customer service.
  • Responsible for meeting minimum deliverables and sales ratio of over 50%.
  • Generated over $100,000 in sales revenue monthly.
  • Sales and revenue charted and documented monthly to maintain goals and achieve and set new sales objectives.
Candidate Info
7
years in
workforce
9
months
at this job
BS
Commerce And Business
3

Room Reservation Agent

  • Answered phones, greeted customers and established guest reservations.
  • Prepared detailed reports for management, verified competitor rates and assisted the Sales & Catering team
  • Charged and refunded credit cards as needed.
  • Activated and redeemed gift cards as needed.
  • Entered room reservations from outside vendors when needed, readied guest packages and handled shop calls.
  • Successfully achieved scores of at least 99% on all phone call evaluations.
  • Winner of Employee of the Month on six occasions, nomination for Employee of the Year, Guest Service Award and Letters of Appreciation from hotel ownership and General Manager for superior performance.
Candidate Info
15
years in
workforce
9
years
at this job
C
Management
4

Reservation Agent

Routed incoming calls including customer service and clerical duties

  • Utilized computer applications to track room inventory, status and availability
  • Communicated and marketed inventory to a variety of potential guests
  • Provided excellent customer service
Candidate Info
1
month in
workforce
1
month
at this job
C
Early Care & Education
5

Reservation Agent

Communicated with about 425 different costumers per week to discuss reservations through phone and online chat.

  • Conducted upselling techniques in an effort to make a more profitable sale.
  • Followed up with costumers who failed to book a room on their previous attempt.
  • Filed and organized credit card authorization forms.
  • Frequently multitasked between answering phone call inquires and online chat discussions with costumers.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Applied Science
6

Reservation Agent

  • Processed telephone based service requests for executive black car company.
  • Maintained customer relationships by ensuring response times met company
  • Served as a liaison between clients and drivers in the field.
  • Performed basic administrative functions as needed.
Candidate Info
7
years in
workforce
4
years
at this job
AS
Arts
7

Reservation Agent

  • Managed staffing-interviewed and hired sales agents.
  • Organized files and ordered departmental supplies and equipment.
  • Reduced call abandonment from 6% to below 1%.
  • Initiated online procedures to greatly reduce paper usage.
  • Set up electronic reservation forms for executive and casino reservations.
  • Maintained accounting for departmental incentive program.
  • Scheduled employees, maintained FTEs, verified timekeeping records.
  • Maintained staffing budget, coached employees, and ensured guest service standards were followed at all times.
  • Attended weekly operations meetings.
Candidate Info
2
years in
workforce
1
month
at this job
Customer Service
8

Reservation Agent

Trained new employees to check in guest to provide excellent customer service and to know how to answer the company phone in a professional manner.

  • Made hotel room reservations for all our guests of the company hotel.
  • Handled cash, credit card transactions for all the guests
  • Checked travel agent commissions to pay them for their services they provided to the company
  • Posted banquet charges from the courtyard grill restaurant that would charge their
  • Maintained room inventory and rates online and maintained Web site and added products to the company Web site
Candidate Info
11
years in
workforce
4
years
at this job
9

Reservation Agent

Made brand new reservations, exchanged existing reservations

  • Answered a little over 1,000 inbound calls a month
  • Made sure the average handle time was 7 minutes of lower
  • Handled irregular operations calls, such as cancelled flights or weather policies
  • Persuaded passengers to sign up for a Frontier MasterCard
  • Persuaded passengers to get a rental car from Avis and Budget
Candidate Info
1
year in
workforce
1
month
at this job
10

Reservation Agent

Managed the overall daily operations and oversee the daily financial forecast.

  • Implemented and strengthen the company's standards and operating procedures.
  • Assisted in the payroll process and daily procedures.
  • Assisted in the opening company division of passenger transportation.
Candidate Info
46
years in
workforce
5
years
at this job
Medical

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