Hair Salon Manager Job Description
Hair salon managers direct and oversee the daily operations of a hair salon or spa, managing a team of stylists while creating a welcoming and positive environment for clients. This role balances a number of different responsibilities ranging from budgeting and recruitment to marketing and client service. Hair salon managers strive to make sure that their salons are profitable and have a healthy client base while hiring high-performing stylists.
Because this role comprises a number of discrete responsibilities related to both business and styling activities, the day-to-day activities of a hair salon manager can greatly vary based on the needs of the salon. A day may begin with placing vendor orders for retail products and end with providing hands-on instruction to a new stylist.
Hair Salon Manager Duties and Responsibilities
Based on job postings that we examined, most hair salon managers share several essential responsibilities:
Recruit and Train Employees
Hair salon managers ensure that their salons are adequately staffed and able to serve their clients by recruiting and onboarding new stylists. This part of the job can include developing and posting job listings online and in local publications, reviewing resumes and applications, checking certifications, and conducting interviews. Hair salon managers may also provide initial instruction on procedures and connect new stylists with more experienced employees for further training.
Develop Budgets and Forecasts
Hair salon managers maintain their salon’s financial stability by developing budgets and forecasts, analyzing revenue versus expenses, and reviewing cash flow information. This aspect of the role can also involve preparing reports and submitting sales taxes for retail items, managing cash deposits and credit card receipts, and setting financial goals each month or quarter while making changes to business structures or procedures to support those goals.
Maintain Salon Records
In addition to managing financial records, hair salon managers oversee record retention and filing for other salon-related records. This can include employee records such as W-9 forms and certifications; business records including invoices, vendor contracts, and utility records; and customer information that is typically maintained within the salon’s database. Hair salon managers periodically review these records to ensure that they are up to date.
Hair salon managers ensure that their stylists have the supplies they need by placing orders with vendors for consumables such as shampoo, hair products, and disinfectant, as well as tools including scissors, trimmers, and hair dryers. For hair salons that offer retail products, hair salon managers maintain inventory levels and select new products based on customer requests and feedback and maintain purchase records to support inventory management and pricing.
Direct Promotional and Marketing Activities
To help build and maintain a robust client base, hair salon managers also develop and distribute promotional materials and conduct marketing activities. This may include advertisements, seasonal promotions, and client referral programs. Salon owners may distribute periodic mailers to clients who have not visited in some time, promoting new products or services or offering discounts.
Respond to Client Issues
Hair salon managers also resolve client-service related issues to ensure repeat visits and provide clients with a positive salon experience. This may include addressing customer complaints about haircuts or procedures or complaints regarding a specific employee. Hair salon managers need to assess these situations and determine the best response, which can range from providing the customer a discount on future services to disciplining a stylist.
Hair Salon Manager Skills and Qualifications
Hair salon managers oversee day-to-day salon operations, working with employees to create a positive environment for clients. Most hair salon managers have at least a high school diploma, hairdressing experience, and the following skills:
- Team leadership – hair salon managers should have excellent leadership skills and be able to effectively coordinate staff activities and schedules to deliver excellent client service
- Time management – this role requires a high level of organization to determine employee schedules, manage appointments, and ensure that necessary supplies are available to staff members
- Industry knowledge – hair salon managers should also be very familiar with the beauty industry and remain informed about beauty and haircare trends, products, services, and best practices
- Financial oversight – budgeting is central to this role, so hair salon managers should be financially savvy and able to assess labor and supply costs, cash flow, and revenue to keep the salon financially stable
- Relationship management – hair salon managers also need to build the salon’s client base, which requires excellent marketing, client service, and relationship management skills
- Communication skills – written and verbal communication are also important in this role, as hair salon managers may need to develop employee handbooks and interact with both employees and clients
Hair Salon Manager Education and Training
There are no formal requirements to become a hair salon manager, although some have degrees in business administration. Many hair salon managers begin working as hairdressers, which requires licensing and graduation from a licensed cosmetology school. There are some opportunities available for on-the-job training in this role, but most hair salon managers tend to gain skills in scheduling and team leadership before moving into this role.
Hair Salon Manager Salary and Outlook
The Bureau of Labor Statistics (BLS) categorizes hair salon managers as first-line supervisors of personal service workers. The BLS found that workers in these roles earn a median annual salary of $37,450. The highest-paid 10 percent of workers in this category earn more than $62,430 per year, while the lowest-paid 10 percent earn less than $23,340 annually.
While the BLS does not provide employment outlook information for hair salon managers, its data indicates that employment for barbers and hairdressers will grow at a faster-than-average pace of 13 percent through 2026.
We searched the web and found several resources if you’re interested in starting a career as a hair salon manager:
Salon Today – this website provides hair salon managers with industry news and articles related to personnel and time management, product advice, and marketing tips and tricks to grow their client base
Successful Salon and Spa Management – read this book to learn how to operate a successful and thriving hair salon. It includes advice on customer management, staff development, and scheduling
“10 Need-To-Know Tips for The First-Time Salon Manager” – new hair salon managers can use these 10 tricks and tips to handle recruitment and hiring, manage customer complaints and expectations, and oversee salon finances
Retail Management for Salons and Spas – this book focuses on the retail sales element of hair salon management, exploring topics including profit margins, stock selection, and vendor negotiations and contracts
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