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Spa Director Resume Samples
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0-5 years of experience
Reporting to CEO/Owner, recruited, hired trained and led a team of 30 associates. Led and directed spa operations, including guest service, budgeting, statistical analysis of sales data, guest walk-in rate and retail sales. Managed interdepartmental relationships, writing policies, procedures, and protocols. Created and implemented inventory controls. Established critical path for pre-opening and opening, collaborating with teams from all departments. Procured operating supplies, furniture, fixtures and equipment. Created new hire orientation program for employees that introduced them to and trained them in policies, procedures and team building.
- Successfully implemented a three phase, on-time opening during ongoing construction.
- Drove revenue to $1.2 million, up from $51,000 in a down economy by recruiting, developing/motivating a productive staff.
- Operated 20% above budget by a combination of sustained new revenue and inventory and other cost controls.
- Increased controllable profit 99.4% by leading a high performance, compassionate and caring team.
- Delivered high rating in guest service rating scores and won local, national and international spa awards.
0-5 years of experience
Transferred to re-open spa after two year hotel closure due to hurricane damage. Managed all aspects of re-opening including hiring, preparation of spa, purchasing, interior design, service standards and training.
- Doubled retail sales from pre-closure rates due to changes in portfolio and increased training.
- Developed custom spa amenity line products for with corresponding privately label retail to drive retail sales.
- Increased service levels via training and staff selection. Spa was continuously in top 5% of guest reported survey satisfaction with multiple months at 100% satisfaction.
- Worked extensively with PR to promote spa and resort in US and International editorial, as well as assist in familiarization sites to close group bookings.
- Spa Profit in top 5% of resort.
0-5 years of experience
Created custom spa service; developed all spa training materials; trained all new spa personnel
- Created retail training manuals and conducted education programs for front desk and retail personnel.
- Managed new spa that generated $19, 000.00 in first six weeks of business. No appointments were scheduled as of opening day.
- Spa won Best of Boston first year opened.
0-5 years of experience
Arranged VIP special events and bridal parties for high-end clientele, such as Fortune 500 companies and top publication companies.
- Maintained knowledge of all spa services, products, treatment menus and fitness facilities as well as all Peninsula Spa service brand standards.
- Negotiated with vendors to provide best pricing for all retail and back bar products.
- Managed inventory control to ensure cost of sale was maintained within budget levels.
- Lead, trained, motivated, developed and managed reports to promote productivity while supporting the company vision.
- Grew overall revenue to $7 million+ in 2008 and achieved 30% increase of client services in Fitness/Personal Training Department.
0-5 years of experience
Increased sales, decreased overhead, organized & streamlined operational processes & protocols, resulting in 109% increase in overall total sales. Increased gross profit by 17%.
- Provided leadership, support, direction and supervision of staff in the daily operations to ensure excellent performance and client experience.
- Maintain total financial management duties, budgeting, forecasting, payroll and scheduling as well as, product inventory/ordering duties.
- Responsible for the daily operations of the spa reservations to maximize daily revenues in accordance with the budgetary guidelines to capture full revenue potentials.
- Interview and select excellent staff to create a leading service and treatment presentation. Motivate staff to perform at their highest abilities. Maintain standards of excellence.
- Implemented OSHA Standards; HIPAA Privacy Officer.
- Designed, created and produced spa's current website and ongoing SEO development. Created internal promotional literature & developed external social media and e-blast marketing programs to increase exposure. Developed brand recognition standards.
- Successfully campaigned for and implemented launch of two aesthetic systems to increase overall client satisfaction and maximize gross profits.
0-5 years of experience
Director of Marketing/Spa Director for this high profile, 8 million dollar surgery center and medical spa.
- Thorough understanding of plastic surgery procedures, facility management, practice management, systems, products, and technology.
- Managed all media and advertising vendors to create aggressive marketing plan; created website that matched the practice vision to maintain high market share.
- Introduced marketing plan, seminars, and budget for new Medical Spa that resulted in 20% revenue and visibility increase
- Educated all patients on procedures, surgery center and physicians increasing the number and quality of scheduled surgeries.
0-5 years of experience
Oversee all operational and management duties for $2,000,000 spa
- Increased sales and profits of spa by 13% within first 6 months
- Took marketing and social media in house; created special campaigns for facebook and existing clients that generated over $35,000 in revenue over 3 weeks.
- Partner and network with nearby businesses, increasing revenue and awareness.
- Partner, network and initiate referral system with nearby dermatologists and plastic surgeons to provide additional pathways for revenue and client service.
0-5 years of experience
- Responsible for total operational issues at a new health spa; P&L profitability; including management of the health club servicing over 350 members, body care spa package customers numbering over 600 treatments per month, and hotel recreational guests; and developing on-going customer service training for managers and priority one customer service training for new employees.
- Re-negotiated an existing contract which increased profits for the spa 9% over 1992
- Promoted to Manager on Duty for entire hotel operations within first three months of employment
- Reduced payroll 4% in one year
0-5 years of experience
Directed daily operations of large-scale spa and fitness, salon, spa retail, beach, children's programs, and pool facilities serving hotel guests and private club members. Hired, trained, and evaluated employees; attained Quality Selection Process Certification. Performed budgeting and forecasting; negotiated spa vendor contracts. Improved guest satisfaction year over year and employee satisfaction results 10% at the Naples property.
- Original management member for the construction and opening of the 53,000 sq. ft. Ritz-Carlton Spa Naples.
- Served as corporate member of Ritz-Carlton Hotel opening team; engaged in the pre-opening through opening process at various new properties.
- Spearheaded financial concept and developed more detailed financial reports that generated greater control of productivity and profit and loss statement.
- Nominated member of Marriott International Spa Design consultant team.
- Created and executed a business & design plan that led to the opening of a full service salon at the Ritz-Carlton Sarasota.
0-5 years of experience
Responsible for overall spa management, operations, retail sales, profit and loss, client relations and internal staff relations. Recruited, trained, and managed a 30+ member team. Supervised 5 domains, Team Leads, Spa Attendants, Spa coordinators; Nail Technicians; Massage Therapists and Estheticians. Lead and coached team on sales, retention and client experiences.
- Increased revenue to more than $2MM annually.
- Lead Spa to record profit week in Retail, Gift Cards & Services during holiday season.
- Created and implemented an 8-week management training program.
- Responsible for training all support staff and management for all triangle locations.
- Responsible for maintaining a 46,000+ spa inventory for both retail and professional.
- Achieving new growth by collaboration and partnership with outside businesses.
0-5 years of experience
Developed and implemented budgets for a new spa facility and directed its growth from a start up to annual sales in excess of $ 1,000,000.00
- Recruited, hired and managed a staff of over 30 people, consisting of: administrative personnel, massage therapists, nail technicians, and estheticians
- Collaborate with managers and ownership to develop short and long term goals for the growth of the spa, designed to represent the overall philosophies and core values of the Cooper brand
- Built a team which provided exemplary customer service to members, guests, vendors and fellow employees, and operated in a professional manner at all times
- Directed and lead employee orientation, training and continuing education classes
- Designed and implemented marketing programs designed to introduce the spa to the community and attract and retain new clientele
- Purchased and organized spa products for retail display and sale at the spa location
- Served as spokesperson for the spa to the community and the club
0-5 years of experience
Oversaw all areas of the Spa including therapists, products, payroll, purchasing,
hiring, inventory management, and scheduling
- Dramatically increased revenue by introducing three new product lines and initiating
- Optimized therapist allocation and product replenishment systems to cut costs
- Managed staff of 60 therapists and hospitality associates
- Increased room occupancy
- Reconfigured retail area to improve appearance
- Created new menu appealing to today's spa client needs
0-5 years of experience
Private membership Club with over 600 members; Spa space of; 2,500 sq. ft, 8 treatment room, 12 staff members, spa revenues of $335,000
- Achieved $20,000 (9%) over projected budget first year.
- Developed 'New' Business: Treatments, Award Winning Brochure, Monthly Promotional Marketing, Staff Training/ Retention, Training Manuals and Creative retail product display
- Retail implementation of new products-annual retail sales of $80,000+ in Member Loyalty Program
- Creative Marketing of Spa packages involving multi-departments, Event planning
0-5 years of experience
Assisted in managing all aspects of spa operations to ensure optimum client service and satisfaction.
- Shared accountability with Director in meeting revenue targets and goals.
- Controlled inventory supply and purchase.
- Oversaw client appointments, payroll preparation and completed daily reports and operations P&L.
- Supervised, motivated and evaluated 17 associates. Oriented and trained new associates on policies, procedures and treatment protocols.
- Managed operations, responsibilities and all administrative functions in the absence of the spa director. Multi-tasking being the norm.
- Administrative tasks include: coordinated department work schedules, maintained computer systems and confidential records, prepared weekly payroll.
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