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Shipping and Receiving Clerk Duties and Responsibilities
To accomplish their goals of getting packages from their company's facility to the final destination and ensuring shipments delivered to their employer are correct, Shipping and Receiving Clerks perform a variety of tasks. Some of their core responsibilities, as garnered from reviewing job listings, include the following:
Recording Shipments Accurate shipment and delivery information are vital. Shipping and Receiving Clerks note such information in computer systems in order for the company to maintain up-to-date records of what was sent to which customer, what shipments the employer received and the day and time items went out or came in.
Handling Inbound and Outbound Paperwork Proper labels with correct postage are a must in order for shipments to be delivered correctly. Shipping and Receiving Clerks make sure packages contain the right address. They also note any special delivery instructions, including mention of fragile or hazardous contents.
Maintaining Inventory Shipping and Receiving Clerks may be responsible for physically taking items from the company's stock to fill orders. Likewise, they may unpack incoming objects and place them in the proper locations throughout the warehouse.
Packaging Shipping and Receiving Clerks may put purchased merchandise in boxes or other shipping containers. They decide on the best placement and cushioning so that items stay safe during their journey to the customer. Shipping and Receiving Clerks also keep an eye on their company's packaging supplies and order more as needed.
Arranging Pick-Up and Drop-Off If packages are being handled by a third-party service - such as UPS, FedEx or a contract hauler -- Shipping and Receiving Clerks schedule and monitor the exchange.
Customer Service When customers have questions regarding the movement or content of their orders, Shipping and Receiving Clerks work to provide answers and ensure satisfaction. If items arrive damaged, Shipping and Receiving Clerks check into what went wrong and send replacements.
Shipping and Receiving Clerk SkillsCompanies depend on Shipping and Receiving Clerks to see packages through from order through delivery. Successful Shipping and Receiving Clerks are responsible, organized workers who take pride in quickly and accurately serving clients and enhancing the reputation of their employer. Skills that help candidates land jobs when applying to Shipping and Receiving Clerk positions include:
- Communicating clearly and politely with customers to ensure understanding and resolve any problems
- Multitasking to handle various orders at the same time
- Paying attention to detail so that nothing slips through the cracks and causes problems or delays in shipping or receiving items
- Handling numbers with ease, especially in terms of weight and money
- Increasing company productivity through hard work and time management
Shipping and Receiving Clerk SalaryThe median annual salary for Shipping and Receiving Clerks is $31,180, the BLS reports. Shipping and Receiving Clerks in the 10th percentile earn about $21,000 a year, and the highest paid make in excess of $48,700 a year. Shipping and Receiving Clerks in the District of Columbia, Alaska and Washington make the highest median salaries in the U.S. - $45,670, $37,730 and $36,100, respectively.
Shipping and Receiving Clerk Resources
Interested in learning more about becoming a Shipping and Receiving Clerk? This organization may be able to provide information and answer questions:
Warehousing Education and Research Council (WERC) - Known as "the only professional organization focused on logistics management and its role in the supply chain," WERC says it assists "those new to the industry master best practices and establish valuable professional relationships." Its online career center helps match talent with opportunities, and its resources for job seekers includes advice on resumes, interviews, digital presence and advancement.
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