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Mailroom Supervisor Duties and Responsibilities
The type of organization mailroom supervisors work for will determine the duties and responsibilities they take on. Based on job listings we analyzed, mailroom supervisors' duties typically include:
Setting Schedules Mailroom supervisors set the schedules for the team, making sure that all shifts are covered.
Supervising Mailroom Staff A key part of this job is to oversee the team, ensuring that tasks are carried out in a timely manner, and that members of staff are fulfilling their role within the department. Mailroom supervisors resolve any issues that arise and deal with conflicts.
Negotiating with Vendors Mailroom supervisors negotiate with vendors to make sure that the postage, packing supplies, and other goods used are fully stocked and competitively priced. They keep track of inventory and stock, noting orders that need to be placed to renew items that are running low.
Standardizing Processes for the Team Mailroom supervisors sort and distribute all incoming mail, creating a standardized and efficient process for staff. They ensure that health and safety practices are in place and the work area is kept tidy to avoid accidents.
Managing Budgets Mailroom supervisors manage the department's budget, making sure that stock and staff expenses remain within the allotted financial plan.
Mailroom Supervisor Skills and QualificationsTypically, employers require a high school diploma and supervisory experience, as well as the following abilities:
- Communication skills - to speak to people to ensure that mail and packages arrive where they need to
- Physical stamina - this position requires long hours of standing and lifting potentially heavy parcels
- Organizational skills - mailroom supervisors ensure that the mail is sorted in a way that makes it easy and quick to deliver
- Dexterity - good hand-eye coordination helps as mailroom supervisors sort large volumes of mail quickly
- Leadership skills - mailroom supervisors oversee the team, ensuring that all tasks are completed to schedule; good management and leadership skills enable them to motivate their team
- Numeracy skills - to deal with budgets and negotiating prices
- Computer skills - to use programs that are necessary to label and mark packages correctly, ensuring they're sent to the correct destination
Mailroom Supervisor Education and TrainingThe minimum requirement to become a mailroom supervisor is a high school diploma, although employers often require previous management experience as well. Candidates should be able to demonstrate experience working as part of a team; a college degree in business or secretarial work can also be beneficial.
Mailroom Supervisor Salary and OutlookThe median annual salary for mailroom supervisors is nearly $43,000, according to PayScale. Mailroom supervisors in the 10th percentile earn around $28,000 annually, while the highest paid earn close to $66,000 a year. The higher end of this salary band includes close to $10,000 in bonuses. Pay by experience has a positive trend with this role, and almost 75 percent of companies provide medical coverage as part of their benefits package. The Bureau of Labor Statistics predicts the growth rate for this sector will decline by 13 percent through 2026.
We've collected some of the best resources to help you learn more about working as a mailroom supervisor:
Mailroom Operations Forum - With over 1,700 members, this LinkedIn group was created for mailroom personnel to share best practices and develop mailroom efficiencies, productivity, and innovations within the industry.
The Essential Supervisor's Handbook - This handbook provides a guide for new and experienced supervisors who want to develop their managerial skills. From expert explanations to advice and motivation tips, it's a great resource for tackling a range of issues that may arise as a mailroom supervisor.
Perfect Phrases for Managers and Supervisors - Communication is key in any team-based job, but for a supervisor it is even more crucial. What is said and how it's said can set the tone for the entire department, so it's important to get it right. This book helps readers to communicate in the workplace, from building trust and respect, to empowering staff, disciplining workers or terminating employment, and much more.
New Supervisor Training - Preparing supervisors with the tools and techniques needed to increase productivity and organization in the workplace, this book helps readers to develop supervisory skills in communication, performance, and helping staff to develop their skills.
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