Support Technician Resume Samples

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Support Technicians provide assistance to a company’s customers and are responsible for finding and fixing a variety of issues. Activities like taking incoming calls, chatting with customers online, tracking work in progress, servicing equipment, training users, setting up equipment, and reporting to supervisors are often seen on Support Technician resume samples. Based on our selection of example resumes for Support Technician, essential skills are technical knowledge, problem solving orientation, teamwork, time management, decision making, and computer competences. Most resumes in the field make display of a degree in a technical field and IT training.

Looking for cover letter ideas? See our sample Support Technician Cover Letter.

1

Support Technician

Provided comprehensive technical support and guidance to university faculty and staff

  • Tracked, documented, and resolved technical issues in a timely manner
  • Performed all manner of hardware and software configurations, repairs, and upgrades
  • Leveraged vendor support for computer applications and hardware
Candidate Info
6
years in
workforce
1
year
at this job
BS
Computer Networking And Telecommunications
2

Business Support Technician

  • Supported customers with PC and Laptop support ranging from Antivirus removal and basic diagnostics to Hardware replacement and implementation.
  • Supported numerous local business with support of their network and desktop infrastructure. Creating and managing their user and email accounts.
  • Helped to complete server and network implementation projects including domain migration, network printer setup, PC upgrades and user profile migration.
  • Researched and implemented cloud hosted antivirus and antimalware systems such as BitDefender to deploy to all PCs in the organization.
Candidate Info
9
years in
workforce
3
months
at this job
Computer Systems Operator
Business And Home Computers Including
Information Systems Security Management
3

Systems Support Technician Intern

Federal Work Study

  • Upgraded more than a hundred computers from Windows XP to Windows 7.
  • Helped relocate campus and assisted with setting up networks.
  • Installed/reinstalled new images as directed by Systems Support Technician.
  • Assisted all instructors and staff with hardware/software problems or questions.
  • Installed and configured printers/drivers for entire campus network.
  • Performed sweeps on work stations and removed any or all virus/spyware detected.
Candidate Info
1
year in
workforce
1
year
at this job
AS
Network Systems Administration
4

Support Technician

  • Provided on-site and remote assistance, including software installation, system configurations, and deployment.
  • Troubleshot networks and networked devices.
  • Installed, configured, and supported hardware including desktop and laptop computers, printers, scanners, and cell phones. Rendered end-user support for software applications.
  • Performed maintenance tasks in Active Directory and other user management systems.
Candidate Info
11
years in
workforce
4
months
at this job
HS
High School Diploma
Computer Sciences
5

Help Desk Support Technician (tier I and Ii)

Provided Tier II and III technical support to a 300 plus end-user environment as a fully engaged member of the Help Desk/Technical Support call center team for the Medical Affairs Department at [company name] Healthcare.

  • Developed and implemented various databases via Oracle 9i and MS Access for the purpose of hardware and incident accountability, accomplishments and report dissemination.
  • Facilitated the deployment and access grant process for security cards, various database applications, and network systems.
  • Also addressed and resolved technical support discrepancies via phone support, remote access, and customer visits as well as frequent travel throughout the Mid-Atlantic region to perform hardware, patch management, audio/visual and network cable installations, configurations, maintenance and troubleshooting to all organization IT asset components.
  • Maintained the help desk ticket tracking and accountability system by way of BMC Remedy (Incident Management) while ensuring asset management accountability via BMC Remedy Asset Management module.
Candidate Info
7
years in
workforce
7
years
at this job
6

Analog & ADSL Support Technician/tier Ii/trainer

Assisted analog customers with issues such as connectivity, email preferences, set-up DUN, configured TCP/IP stack and modem properties; led customers through new account installation.

  • Supported ADSL customers with connection problems; developed knowledge of all DSL aspects from install to connecting.
  • Used various internet tools including OSI, routers, IP addressing, Trace Routes and Pinging.
  • Trained new employees and maintained customer service.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Psychology
7

IT Support Technician

Deliver first-class service for organization through product-analysis, trouble-shooting, and reporting. Manage and maintain all workstation and networking software to include email, VPN, and Office 365. Main point of contact for all computer systems and maintenance of technology to ensure smooth workflow, reduce down-time, and streamline operations.

  • Integrate tracking and monitoring system to support computer functions and provide detailed reports on performance. This high level of detail promotes productivity and longevity of equipment.
  • Manage end user account, permissions, access rights, and storage allocations within Active Directory.
  • Improve, troubleshoot, and implement network peripheral devices, network hardware products, and employee hardware.
Candidate Info
14
years in
workforce
2
years
at this job
Management
8

Audio Support Technician

  • Coordinated cross-departmental services to ensure flawless customer
  • Delivered swift troubleshooting in-person, over email, and on the phone
  • Assisted in training 4 new employees in the proper operation of equipment and all office tasks
Candidate Info
5
years in
workforce
4
years
at this job
BA
English Literature
Semester Abroad
9

Desktop Support Technician

  • Maintained and managed the network
  • Performed diagnostics and troubleshooting of systems
  • Managed an inventory count of supplies and vehicles
  • Acquired photos of vehicles and uploaded them to the company website
  • Provided computer help desk support
Candidate Info
9
years in
workforce
3
years
at this job
BS
Information Technology & Management
10

National Account Support Technician

  • Maintained and organized cases created by the technical support team
  • Diagnosed issues based on information gathered by value added resellers
  • Performed troubleshooting steps for VPN tunnels, virtual LAN services, and basic fiber solutions
  • Created reports in Salesforce for trend data gathering
Candidate Info
2
years in
workforce
6
months
at this job
HS
High School Diploma

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