HR Representative
Led subsidiary reorganization project. Supported oversea subsidiary closing and constructive dismissal.
- Initiated and implemented subsidiary employee retention policies, hiring processes and termination
- Sourced and recruited over 30 employees for IT, Accounting, HR and Business Development departments.
- Conducted background check, new hire orientation, and exit interviews.
- Administered employee immigration application processing.
- Sourced and evaluated profession training vendors. Arranged Sexual Harassment Prevention training
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HR Representative/executive Assistant
Provide high-level administrative support to California region with annual revenues of $20M. Direct support for the Regional Vice President, Human Resources Regional Manager, and 10 District managers.
- Facilitated the interview process, including processing of all new hire documents.
- Background investigations for new employees and data input of new hires into HR systems.
- Compiled and analyzed critical financial and employee data from Excel reports.
- Processed expense and travel reports for region Vice President.
- Maintained the accurate reporting of region progress to management within tight time frames.
- Administered accounts payable for 132 centers.
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Workforce Manager/hr Representative
Provided oversight and management over a 450 person call center handling inbound and outbound calls
- Developed and implemented a workforce management protocol to track daily/weekly/monthly time utilization of each call center representative based on call volume and performance
- Tracked attendance and performance of call center staff and assisted in retention and progression of staff members into floor management roles
- Provided new hires with an acclimation/orientation/mentoring program
- Entered payroll and employment information into the offsite payroll company
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Escalation Manager, Command Center Senior Analyst, HR Representative, Project Coordinator
- Diffused customer escalated situations using problem solving and negotiation skills, overcame objections and addressed urgent situations
- Proactively monitored parts inventory and delivery dispatches to prevent customer service delays
- Performed data entry and audited employee files for time sensitive acquisition projects
- Coordinated the installation of client and enterprise systems for [company name] customers across the U.S.
- Took ownership over the customer experience from order placement to installation completion and followed up to ensure customer satisfaction
- Managed approximately 180 installations per quarter, with a CE of 98%
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HR Representative
On-site HR representative serving as the point of contact for all HR functions for 150+ employees. In his role, provides support for recruitment and selection, new hire onboarding, benefit orientation, maintains HR records/file, coordinates performance reviews, incident response and compliance, termination processes including exit interviews and benefits administration.
- Evaluated existing HR processes and procedures to identify gaps after extensive interviews with senior management. Addressed the gaps in the processes to be compliant with OR state laws.
- Recommended adjustments to employee benefits based on online employee survey.
- Streamlined recruiting & termination processes in collaboration with various department managers.
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HR Representative
Provided benefit administration for all employees within the division, including open enrollment.
- Managed AAP program, conducted review meetings with Management Board, outlining new goals established and previous goals attained.
- Managed all leaves of absence for the division. Coordinated with leave vendors, and tracked FMLA compliance for employees.
- Responsible for recruiting all non-exempt positions for the division.
- Conducted New Hire Orientation for all newly hired employees.
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HR Representative
Prepared and maintained employment records related to hiring, termination, leaves, transfers and promotions.
- Developed and implemented pre-employment and on-boarding programs.
- Prepared Affirmative Action Plan.
- Participated in national and regional salary surveys.
- Organized events including charitable activities, holiday parties and employee appreciation days.
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HR Representative (temp Assignment)
Maintained data integrity for all HRIS information including hires, applicant tracking, and any other records required by policy
- Processed associate data changes in HR system including job title, supervisor, cost center
- Monitored site by using red carpet on boarding and OpenHire to track completion of application. Notified appropriate corporate departments where necessary
- Made recommendations to hiring managers with regards to recruitment, screening, and interviewing candidates for hire as necessary
- Conducted interviews as required. Reviewed offers of employment to approved candidates. Ensured the pre-hire process and all new hire paperwork is completed
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Sr Hr Representative
Provided expert PeopleSoft data analysis collaborating with and supporting Business and Talent Acquisition Partners and business units for over 4,500 employees
- Successfully partnered with and supported HR Business Partners, HR Advisors and TA Partners with the Claims, IT and Middle Market business unit reorganizations
- Exceeded Data Management Service Level Agreement and met key deliverables
- Conducted knowledge transfer and service rehearsal training as part of the HR global transformation to the Philippines
- Served on HR newsletter committee for over two years
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Training Coordinator/hr Representative
- Maintained training schedules for more than 2,000 employees, ensuring that individual benchmarks were met.
- Conducted orientation sessions to familiarize new employees with company policies, procedures, and culture.
- Researched, negotiated, and scheduled external training classes and materials to further develop employees.
- Assisted employee with medical, vision, dental, disability, life insurance, and FMLA.
- Served the HR department as an administrator, supporting management in whatever capacity was necessary to reach operational goals.
- Maintained confidential employee records, following established protocols for the proper handling of information.
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