Customer Service Agent Resume Samples - Page 3

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Customer Service Agents assist with inquiries, complaints, orders, reservations and cancelations, among many other queries. They act as company gatekeepers and they need to have very good people skills. Those seeking to work as Customer Service Agents should emphasize in their resumes good communication abilities, patience, courtesy, problem-solving skills and computer literacy. The best resume samples showcase a high school diploma and even a degree in communication or similar fields although no formal education is compulsory to work as a Customer Service Agent.

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21

Receptionist/ Customer Service Agent

Greeted Visitors and answered multi-line phone system, screened calls and reffered callers to appropriate personnel

  • Scheduled and attended meetings
  • Ordered Supplies and acted as primary point of contact for vendors
  • Data Entry for new customer or any errors
  • Took 60% calls in Spanish for Customer Service
  • Met quota for orders sent daily via email or fax
  • Took over 100 inbound calls and made over 25 outbound calls daily
Candidate Info
6
years in
workforce
2
years
at this job
22

Technical Support/customer Service Agent

Resolved customers' technical and billing issues over the phone.

  • Generates service requests for problems that cannot be resolved over the phone and send the request to the department that can handle the issue.
  • Maintained call logs and created service requests for each customer.
  • Ability to maintain a quiet workplace while working from home.
Candidate Info
5
years in
workforce
11
months
at this job
HS
Medical Terminology
23

Professional Customer Service Agent

Completed calls expeditiously, accurately and in a professional manner.

  • Scheduled patient's deliveries and addresses all patient needs in one phone call with positive and caring attitude.
  • Provided the highest quality customer service through the execution of responsiveness, reliability, assurance/confidence, accuracy, and professionalism on every pharmacy/pharmacist interaction in a fast-paced call center.
  • Provided a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance.
  • Excellent voice experience in a call center environment.
Candidate Info
1
year in
workforce
1
year
at this job
AA
Associate of Arts
24

Customer Service Agent

Compiled and maintain non-monetary reports and records.

  • Developed constructive working relationships with others and maintain them over time
  • Advised customers on purchases and provide excellent customer service.
  • Developed reputation for prompt, efficient service with high level of accuracy.
  • Maintained thorough knowledge of store merchandise.
Candidate Info
2
years in
workforce
8
months
at this job
AS
Associate of Science
25

Customer Service Agent

Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
AS
Information And Technology
26

Customer Service Agent

Assisting and dealing with passenger inquiries about flight departures and arrivals

  • Checking in passengers for their flights and assigning seat numbers
  • Providing boarding passes and luggage labels
  • Informing passengers about FAA regulations including luggage restrictions
  • Assisting and taking care of people with special needs, and unaccompanied children
  • Gate agent - boarding flights, working the jet-bridge, meeting inbound flights, assisting flight crew to ensure that all passengers are accountable for before each flights take off.
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
C
Travel And Tourism
AS
Information Technology / Technology Support
27

Customer Service Agent

Provide timely and effective customer service to members patients and Pharmacies.

  • Responsible for coordinating services between insurance companies and patients.
  • Perform patients insurance verification and submit for approval.
  • Coordinate infertility treatment cycles for patients and submit for medical review.
  • Lead data entry and prescription processing for Pharmacist review.
  • Consult with physicians, pharmacist and nurses to assist with patient care to meet customer satisfaction.
  • Ensure patient confidentiality is maintained in accordance to HIPPA regulations.
Candidate Info
28
years in
workforce
10
months
at this job
AS
Applied Science
BA
Political Science
28

Customer Service Agent

  • Responsible for assisting passengers with boarding issues, flight changes, and other unforeseen events as they occur.
  • Maintained passenger confidentiality while updating flight logs/files accordingly.
  • Updated electronic code portfolios when needed, such as airport security codes and flight codes.
  • Provided assistance to mechanical staff at terminals with arrivals and departures of flights while adhering to strict flight timelines.
Candidate Info
8
years in
workforce
8
months
at this job
AS
Science
BA
Psychology

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