Crm Manager Resume Samples - Page 4

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CRM Managers are responsible for handling customer relations. Typical job duties seen on a CRM Manager resume sample include monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers, promoting the company's products and services, and reviewing customer evaluations. Based on the most successful resume examples, these professionals should demonstrate customer service skills, sales orientation, telephone etiquette, fast thinking, attention to details, and leadership. Most CRM Managers hold a college degree in a relevant field like marketing or business management.

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31

Sales Process CRM Manager

Responsibility for understanding the business requirements and business process management of the national organization, identifying opportunities for improvement, and translating this information into software requirements for the Salesforce Administrators and Developers.

  • Lead the rollout, implementation and development of Salesforce.com for Valpak's 187 franchise networks and 1000 member international sales team.
  • Serve as a liaison between the sales network and technical areas in development of sales process automation systems and applications. Lead a team of developers, system administrators, project managers and trainers to work cohesively as a high performing unit.
  • Manage adoption, training, and communication activities for the implementation and day to day operations post rollout.
  • Lead the implementation and integration of Pardot and Data.com for Marketing Automation that improved data integrity and increased sales.
  • Identify and implement integrations to Salesforce production environment to enhance the user experience for National and Franchise Sales as well as Home Office Users.
  • Within the first six months doubled the number of users and the number of franchises utilizing Salesforce in an environment where there are substantial fiscal implications.
  • Utilize Agile Methodology to develop and successfully implement projects in two week sprints. Communicate results to stakeholders and company-wide through a variety of channels and mediums.
Candidate Info
24
years in
workforce
2
years
at this job
BA
Bachelor of Arts
32

Sr. CRM Manager

Lead measurable marketing initiatives to drive sales, customer engagement and other key performance indicators for The Fossil Group enterprise (15 brands in total made up of wholly owned, licensed and a hybrid relationship)

  • Drove +30% YOY sales growth through customer targeting, predictive modeling and optimization of media channels
  • Own test and learn calendar to drive continuous optimization of financial and cross-functional resources
  • Work with Global CRM leadership, cross-functional peers and partners to measure and refine program success
  • Partner with IT peers to manage the development, enhancements and maintenance of the CRM database/solution and tools, specifically an 8 month build to migrate Americas, EMEA and APAC to a new internally hosted solution
Candidate Info
19
years in
workforce
3
years
at this job
33

CRM Manager

Oversaw online marketing for targeted interactions. Database marketing for lifecycle and loyalty marketing to customers and independent sales reps.

  • Automate email, SMS and targeted website banners for lifecycle marketing programs such as welcome campaigns, confirmation notifications, cart abandonment emails, usage campaigns, and cross-sell promotions.
  • Analyze customer behaviors in order to optimize all marketing communications.
  • Implemented a loyalty program using game mechanics to improve customer retention and adoption.
  • Measures campaign ROI using controlled testing methodologies.
  • Reversed attrition rates of new customers and lapsed customers.
  • Launched advanced cross channel behavior and attribution tracking using tag management systems and backend database services.
Candidate Info
10
years in
workforce
4
years
at this job
BA
Film Studies
MBA
Entrepreneurship And New Venture Management
34

CRM Manager

  • Managed entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved.
  • Maximized recruiting effectiveness by leveraging multiple message channels to grow prospect interest.
  • Produce more qualified candidates with personalized survey and inquiry management.
  • Perform data mapping, conversion testing, as well as build SQL queries to provide reports for recruiters. Work with developers on a routine basis to troubleshoot reported problems pertaining to PeopleSoft, and Peopletools. Understand the application development lifecycle during the implementation process.
Candidate Info
14
years in
workforce
1
year
at this job
C
Certificate
AAS
Electronic Engineering
BA
Arts Interdisciplinary Studies
35

CRM Manager

Maintained the integrity of the CRM database.

  • Created weekly, monthly, and quarterly reports for upper management.
  • Used various analytical tools to measure market trends for different divisions.
  • Created and sent sales leads via CRM to all sales reps.
  • Developed and published various CRM modules for the Power and Tractor divisions.
  • Used multiple strategies to help increase market sales for both divisions.
  • Cleansed the PTOS database on a monthly basis.
Candidate Info
14
years in
workforce
1
year
at this job
BS
Business Management
36

Microsoft Dynamics CRM Manager

  • Utilizing the "what's in it for me" (WIFM) approach, created value added propositions for increased global utilization of MSCRM
  • Accountable for managing $150,000 annual application maintenance budget
  • Collaboration with external vendor and internal IT Groups on scope, timeline and milestones of technical upgrade
  • Single point of contact for production support, including development and delivery of user training
  • Devised business change and framework strategies for presentation to project Steering and Sponsors Groups
  • Developed proficiency in configuring MSCRM
  • Balanced tactical and strategic priorities in a challenging environment
Candidate Info
18
years in
workforce
4
years
at this job
BS
Finance
37

CRM Manager/ Hiring Assistant/ Dept. Liaison

Worked with customers on their needs and requirements for our used products, Alfresco and Sugar CRM.

  • Documented requested customizations by clients and relayed them to the designated department.
  • Managed issues pertaining to customers.
  • Offered assistance and professional insight to the process of hiring all interns and IT personnel.
  • Support and front end knowledge of Alfresco, SugarCRM, Salesforce.com.
Candidate Info
4
years in
workforce
1
year
at this job
Basic Programming Languages
38

CRM Manager/consultant

Sun Chemical - SAP CRM and Shared Services Implementation

  • Worked on Greenfield and consolidation for with SAP CRM for the interaction center with Web IC in SAP provides a blueprint for Shared Business Services Lead the SAP OTC team through the CRM functional design
  • Created test strategy and build UAT script and completed testing utilizing Test Director as the testing tool
  • Managed offshore and onshore Teams.
  • Managed the design, build-out, and deployment of key telephony components including: IVR, PBX, Routing, CTI, Service Observation and CRM; including managing Client and Vendor resources for deployment
Candidate Info
26
years in
workforce
4
years
at this job
BS
Technology
39

CRM Manager / Web Application Developer

Design, development and implementation of web applications using PHP and MYSQL to meet fast turn around times and deadlines.

  • Troubleshoot existing web applications and plan the implement of new features to existing applications using PHP, Jquery, AJAX, and MYSQL.
  • Add new features to software application that processed online credit card transactions using PHP, MYSQL, and Zend Framework's Zend_DB class.
  • Connect to web services using SOAP and HTTP methods.
  • Developed accounting profit and loss reports using PHP, Jquery, and MYSQL. Database design, optimization and normalization using MYSQL.
  • Assisted in installation and development of custom PHP short code functions using Word Press powered websites.
Candidate Info
4
years in
workforce
3
years
at this job
40

CRM Manager

Business Leader, lead department in monthly productivity

  • Mentored new credit lenders
  • Served as lead on the credit review board [company name] Bank.
  • Taught credit and business strategies classes at [company name] University
  • Worked with IT to develop and implement auto increase and auto reduction strategies of customers credit lines
Candidate Info
7
years in
workforce
1
year
at this job
History

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