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Customer Service Consultant Resume Samples
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Candidate Info
years in workforce
years at this job
Psychology
Customer Service Consultant
Required to use Adobe and Microsoft Office daily as well as copy, fax, and scan documents
- Provided excellent customer service and built relationships with clients
- Managed accounts and reviewed customer issues
- Actively communicated and understood the wants and needs of clients and coworkers
- Met and exceeded monthly sales quotas for "Product of the Month"
- Able to pay attention to detail and multi-task effectively
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Provided exceptional customer service for numerous bank and automobile leasing companies
- Consistently achieved top quality scores on monthly reviews and evaluations
- Maintained high levels of professionalism while delivering great service
- Highly effective at multitasking and navigating numerous screens and multiple clients simultaneously
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.
- Answered customer queries and concerns.
- Effectively dealt with difficult and irate customers.
- Developed, analyzed and prepared detailed reports for customer care department.
- Trained newly employed customer service consultants.
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.
- Answered customer queries and concerns.
- Effectively dealt with difficult and irate customers.
- Developed, analyzed and prepared detailed reports for customer care department.
- Trained newly employed customer service consultants.
Candidate Info
years in workforce
year at this job
Associate of Science
Customer Service Consultant
Letter of Commendation for processing billing adjustments for over 1,100 accounts in 48 hours.
- Part of the team who successfully performed the largest telecom conversion in history.
- Raised just under $10k to support local charities and provided a make a wish family with moneys to make their wish come true.
- Provide customer support for service orders installs/changes and billing/credit adjustments.
Candidate Info
years in workforce
months at this job
High School Diploma
Phlebotomy
Customer Service Consultant
Provided excellent customer service by greeting customers, cashiering, and using product knowledge to answer customer questions
- Translated questions and instructions regarding prescription medicines between pharmacists, insurance providers, and customers
- Promoted [company name] sales to help meet sales quotas; explained and signed customers up for store card program
- Communicated with coworkers and managers to carry out shared responsibilities such as: sales promotions, stock isles, and organize store
- Responsible for displaying products in a presentable manner for the purpose of creating a positive customer experience
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Answered inbound phone inquiries on autombile insurance policies and coverages for agents
- Processed endorsement requests from agents and underwriters
- Reviewed state specific guidelines to answer policy questions accurately
- Documented call details in sophisticated computer systems
- Met daily incoming call quotas
- Provided exceptional customer service to callers in an attempt to resolve matters of concern
Candidate Info
years in workforce
years at this job
Saas Customer Service Consultant
Advise businesses on the user experience of their product, efficiency in on-boarding new clients and efficiency of the customer service processes
- Implemented extensive self help web portal, ticket and messaging system increasing customer reps
- Establish process decreasing credit card declines up to 500% in four months
- Establish on-boarding and client management process resulting in 40% churn decrease in four months.
Candidate Info
years in workforce
months at this job
Science
Customer Service Consultant
Communicated directly with customers by phone, electronically or face to face regarding inquiries and orders.
- Responded promptly and answered/resolved customer questions and complaints.
- Trained and coached team members to deliver a high standard of customer service.
- Always met company goals and quotas to ensure success.
Candidate Info
years in workforce
years at this job
Communications & Journalism
Customer Service Consultant / Account Manager
Deliver superior customer service and account management while attaining and surpassing sales quotas
- Responsible for approximately $1.5 million in revenue annually
- Engage with field organizations to deliver marketing collateral on behalf of clients in both the retail and managed care spaces
- Manage and coordinate with over 50 vendors
- Partner with marketing and retail operations groups to fulfill customer needs while capturing opportunities for increased sales revenues and profit margins
Candidate Info
years in workforce
years at this job
Business Administration
Business Administration
Customer Service Consultant
- Accurately entered data and account information
- Successfully solved problems for order inquiries
- Topnotch customer service provided by assisting customers with fashion consulting
Candidate Info
years in workforce
year at this job
High School Diploma
Customer Service Consultant
Identified needs of office and ordered general office supplies
- Efficiently resolved office problems and customer service issues
- Organized new floor plans weekly with new promotions
- Created business and personal projects for customers
- Handled Profit & Loss documents weekly to ensure operational goals were met
Candidate Info
years in workforce
years at this job
Business
Call Center Customer Service Consultant
Responsible for processing orders. Providing quality customer service in a high volume central processing and distribution center
- Handle in-bound sales and customer support calls, processing and expediting customers' orders for US and Internationals customers
- Maintain confidentiality of the organization's customers and data
- Assist store managers and associates with inventory of merchandise, credit sales, troubleshooting, utilizing (9) desktop applications and applying applicable laws, and regulations
- Research and resolve customer inquiries completely and accurately
- Research billing issues, apply credit adjustments as necessary
Candidate Info
years in workforce
years at this job
High School Diploma
Customer Service Consultant
- Answered between 80-100 calls per a day
- Assisted customer with inquiries, resolved problems
- Promoted and sold products and services
- Research and resolved problems and communicated results to customers
Candidate Info
years in workforce
years at this job
High School Diploma
Bachelor of Business Administration
Customer Service Consultant
- Sharp business acumen and experience in managing broad scope of customer service operations, from client outreach programs and handling intake calls to responding written inquires and managing client follow-up.
- Actively serve as Subject Matter Expert for all utilization review functions on multiple accounts.
- Consistently ensure the delivery of quality customer service vital to sustaining and growing a satisfied clientele base.
- Proficiently manage member enrollment in the Disease Management and Wellness Program, maintaining 89.2% out of an 85% goal for RN engagement.
- Recognized for exceptional performance in quality, production and attendance.
Candidate Info
years in workforce
Broker Pre-license Course / Passe State Exam
Progress
Customer Service Consultant/ Sales
- Consistently exceeds daily/monthly sales quotas by recommending wireless solutions in a manner favorable to the company and the customer. Recognized 7 out of 12 months month as top sales performer in the region generating more than $120,638 in revenue year to date. 2x 2 years in a row recipient of the “Pinnacle Award”
- Handles customer payments, complex billing questions, contract explanations and customer escalations.
- Designated as “team lead” assisting peers with overcoming objections, sharing best practices, product knowledge, escalations, incentive policies and technical system functions.
- Distributes midday and nightly sales productivity reports and “buy back” metrics to senior leadership.
- Oversees product inventory, store appearance and enhancing the customer’s experience and perception of the company.
Candidate Info
years in workforce
years at this job
Education
Liberal Studies
Customer Service Consultant
Trained new associates during the on-boarding process while customizing training documents and a final review check list to test agent knowledge.
- Utilized multiple programs to ensure one call resolution, this often required coordination of multiple departments as well as third party vendors.
- Developed spirit days for department morale boosts, themes used such as: Hawaiian shirt day, ugly sweater day and breast cancer awareness day.
- Became subject matter expert and was looked to by peers for assistance with process related questions as well as customer escalations.
Candidate Info
years in workforce
years at this job
History And Elementary Education
Broadband Customer Service Consultant
Sales, retention, and customer service for broadband products in a service-center environment
- Processed point-of-sale payments and provided support for billing inquiries
- Provided technical support for broadband products and services
- Managed customer-issued equipment inventory
- Performed entry of customer data into appropriate customer management databases
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Assist customers by providing information and resolving issues, providing customers with solutions to their needs.
- Produce customer's orders (signs & graphics, posters & print jobs).
- Greet customers entering establishments with a warm smile being knowledgeable of service and products.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly environment and complete other general cleaning duties, such as dusting, maintaining trash receptacles, floor care, proper lavatory sanitation, cleaning and light
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
- Lead a team of three or more in regular operational tasks.
Candidate Info
years in workforce
years at this job
Customer Service Consultant
Consulting with all customers to maximize their needs as well as profit for company.
- Support sales reps in opening new accounts and upgrading existing service.
- Shipping
- Inventory systems
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
years in workforce
years at this job
Customer Service Consultant
- Carefully understanding the customers needs; to give advice, and offer solutions that meet their expectation
- Ensure accuracy in capturing customer data and to ensure the order is executed to the customer's requirement
- Interact with peers and support other departments within FedEx to create a positive customer experience.
- Promptly assist every customer, whether in person, via the phone or virtually.
- Efficiently operated binding, printing, graphics and copying equipment.
- Accurately process complex orders, provide accurate pricing information, and ensured that all customer questions and complaints are resolved promptly.
- Worked effectively with little or no supervision.
Candidate Info
years in workforce
years at this job
Human Resources / Organizational Management (in Progress)
Customer Service Consultant
Answer customer inquiries regarding gas and electric bills in a professional manner
- Submit high bill, lost payment, and former address disputes when necessary
- Issue gas and emergency orders accurately
- Provide status on collection accounts and transfer customer to financial call center and customer assistance program call center for payment agreements
- Properly document all accounts of actions taken
Candidate Info
years in workforce
years at this job
High School Diploma
Customer Service Consultant
Provided customer service with individual and large companies with their and concerns with their trucks and transportation equipment.
- Help coordinate corporate vender's truck status to be ready in a timely manner.
- Worked with company break down and road service departments to up to date information of their drivers and trucks.
- Ensuring trucks pass DOT and Safety regulations.
- Handle billing and invoicing to get revenue for company.
- Computer and paperwork filing and organizational skills.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Handling in/out bound phone calls and emails.
Candidate Info
years in workforce
months at this job
Physics Education
Customer Service Consultant
Collected customer feedback and made process and data changes to individual accounts
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Kept records and updated information on individual accounts per standard procedure and guidelines
- Built customer loyalty by placing follow-up calls for callers that required further
- Listened and empathized with customers who needed something past job requirements
Candidate Info
years in workforce
years at this job
Arizona Law
Business
Mobile Medical Unit Driver/customer Service Consultant
Hired employees to staff unit
- Maintained and operated insurance billing system
- Provided maintenance and care to unit
- Implemented and provided customer service program training for entire staff
Candidate Info
years in workforce
months at this job
Insurance Coding & Billing Specialist
Customer Service Consultant
Respond to all inbound phone calls from veterinarians and their staff in a dynamic automated call distribution environment
- Quickly and accurately identify the caller's needs and respond accordingly
- Responsible for reading detailed medical reports and provide results to clinicians verbally, via fax and electronically
- Provide technical and test information
- Provide test fees and pricing
- Process requests for additional testing
- General office duties
Candidate Info
years in workforce
years at this job
Customer Service Consultant
- Provided the highest level of customer service in a fast paced, high volume, call center.
- Handled incoming and outbound calls regarding services, products and billing.
- Resolved billing inquiries and completed first tier troubleshooting of equipment.
- Maintained an awareness of all promotions and advertisements.
- Made recommendations to consumers and prospective consumers.
- Overcame objections and potential areas of concern.
- Accurately handled multiple tasks in a timely manner.
- Consistently exceeded monthly metrics, quotas, and incentives
Candidate Info
years in workforce
years at this job
Information Technology
Customer Service Consultant
Work with 144 sales professionals, responsible for more than 360,000 individual accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
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