It Support Specialist Resume Samples - Page 4

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IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework.

For more information on what it takes to be a It Support Specialist, check out our complete IT Support Specialist Job Description.

Looking for cover letter ideas? See our sample IT Support Specialist Cover Letter.

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31

IT Support Specialist

  • Provided technical support to customers and employees, assisted in all hardware, application, network access, host process/service, incident management and escalation issues.
  • Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures.
  • Researched, analyzed, and evaluated resolutions to problems.
  • Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution.
  • Resolved trouble calls with troubleshooting tools and performed computer restoration through reimaging
  • Performed desktop/server maintenance and installed work stations. Configured and maintained network switches and routers.
Candidate Info
6
years in
workforce
3
years
at this job
Computer Network Systems
Software Development
32

IT Support Specialist

  • Deploy and rebuild machines for areas in the School of Veterinary Medicine and Hospital
  • Implement Ghost images for the entire campus, resulting in vastly increased IT staff productivity
  • Provide hardware, software, and technical support to faculty, staff, students and visitors to the university
  • Researched software and hardware upgrades for offices and specialized hospital equipment
  • Earned experience as a Domain Administrator by creating, and editing, users & user policies within Active Directory and administered users onto the network with DHCP on Microsoft Windows Server 2003 R2
  • Help with A/V support in all areas of classroom technology, setting up video conferences between campuses, and remote universities, using Polycom & Cisco equipment
Candidate Info
9
years in
workforce
4
years
at this job
BS
Information Science And Technology
33

IT Support Specialist

Assisted in troubleshooting user problems in Windows and Macintosh environment relating to
Operating System issues, Network Connectivity, TCP/IP configuration

  • Assisted on on-site with hardware troubleshooting
  • Resolved technical issues pertaining to any hardware or software related problem
  • Performed service for EMC Symmetrix Family Storage Systems
Candidate Info
11
years in
workforce
4
years
at this job
BA
Civil Engineering
34

IT SUPPORT SPECIALIST & PARALEGAL

  • Provided both in-person and remote desktop support for all firm employees in addition to paralegal role.
  • Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies.
  • Coordinated key aspects of litigation cases and wrote demands which were integral in earning millions in settlements and verdicts over the course of my employment.
  • Synthesized legal and factual information received from clients, opposing counsel, experts, and courts for internal review and action.
  • Implemented technological solutions to streamline discovery and document production firm-wide, including the use of portable and cloud-based digital media.
Candidate Info
10
years in
workforce
2
years
at this job
BS
Psychology
BA
English Literature
35

IT Support Specialist

Oversee all IT duties for company; maintain and operate a small business network in three locations across two states.

  • Build, configure, and implement all company-owned IT assets.
  • Provide help desk support on an as-needed basis.
  • Deployed Windows Server 2008 Domain controller for unified Active Directory Login.
  • Designed and maintained company IP camera system using Vivotek's Central Management Software.
  • Implemented FreeBSD servers at two locations to provide secure (VPN) routing, DNS, and DHCP to all network assets.
  • Provisioned QNAP NAS devices at each location for daily backups, storage, and logging.
  • Maintain Point to Multipoint (PTMP) wireless network for multiple building connectivity using IEEE 802.11n standards.
Candidate Info
16
years in
workforce
11
years
at this job
BS
Computer Information Systems
36

Sr. IT Support Specialist - Warm Springs, Georgia

Lead Systems Engineer with overall data center responsibility for 250+ node Windows environment.

  • Deep understanding of the client build operations, standardizing client offerings and acting as the 3rd tier support for the service desk solving the most urgent and challenging issues.
  • Key contributor in the integration of Roosevelt Warm Springs Institute to the GRHealth/Cerner model.
  • Standardized and documented the IT operations infrastructure. Participated in the consolidation and physical move of the production data center.
  • Performed domain administration, standardization and security/compliance implementation as part of the transition from State of Georgia to GRHealth/Cerner based enterprise.
Candidate Info
14
years in
workforce
2
years
at this job
AS
Computer Information Systems
BS
Applied Mathematics
37

Outsourced IT Support Specialist

Provide premier-level, outsourced IT support services for small to mid-size companies.

  • Maintain a Microsoft Windows 7 and Server 2008 R2 desktop environment.
  • Performed server consolidation and P2V migrations utilizing Microsoft's Hyper-V technology.
  • Managed company-wide transition from in-house email to Microsoft Hosted Exchange.
  • Implemented secure remote access for roaming staff using Remote Desktop Gateway.
  • Architected a low cost, geographically redundant backup solution.
Candidate Info
22
years in
workforce
3
years
at this job
BS
Biometry And Statistics
38

IT Support Specialist / Photographer / Videographer

  • Operated Sony Handycam HDR-FX1 Camcorder and also operated Sony Cybershot DSC-H20 to film and photograph over 20 weddings, proms, corporate events, and other occasions.
  • Handled various types of clerical responsibilities and office tasks with efficiency
  • Answered phone enquiries from potential customers
  • Designed business cards, flyers, web adverts, package pricing brochures, and other print media based on requirements specified by client
  • Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools.
  • Managed web hosting services and webmail for client
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Computer Science
39

IT Support Specialist/pc Technician

  • Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support.
  • Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids.
  • Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners.
  • Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs.
  • Critical participant in inventory management & recovery and provided technical support for Help Desk staff.
  • Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues.
  • Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies.
Candidate Info
26
years in
workforce
8
years
at this job
Telecommunications Management
Computer Science
40

IT Support Specialist

Administer and provide IT Support for the food processing plant

  • Balances IT annual budget with support from corporate
  • Provide training for new and current employees with new technologies that are implemented
  • Designed IT policies and how-to guides on everything IT related at the plant
  • Redesigned the plant's IT network from the old company (Sigma) to the new way of IT (Bar-S)
  • Technologies: Windows XP and 7, Windows Server 2003 and 2008, VMWare, Symantec products, Active Directory, Lenovo laptops and desktops, Microsoft Office and Outlook
Candidate Info
8
years in
workforce
1
year
at this job
Voc
Networking And Telecommunications

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