It Support Specialist Resume Samples - Page 3

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Sample resumes for this position indicate skills like managing hardware such as patch panels, switches, and cabling; deploying workstations and training end users with programs; and working in conjunction with the help desk team to resolve issues as they occur. While not imperative for the role, some applicants are able to show a bachelor's degree on their resumes in a related field, while others have completed some college coursework.

For more information on what it takes to be a It Support Specialist, check out our complete IT Support Specialist Job Description.

Looking for cover letter ideas? See our sample IT Support Specialist Cover Letter.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

21

IT Support Specialist/web Support

Performed installations, troubleshooting, administration and upgrades to all workstations (Windows XP, 7, 8), printers, network equipment and software applications as required.

  • Configured network security using WPA-2, MAC Filtering and updating Local Security Policy for all workstations.
  • Performed Virus Removal and OS upgrades as needed.
  • Collaborated with vendors to implement and configure DESK ticketing system.
  • Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application.
  • Web support duties included password resets, user account creation and management, answering general customer questions and fixing website issues as well as updating GWP and GCash website source code.
Candidate Info
7
years in
workforce
1
year
at this job
22

IT Support Specialist II

  • Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system.
  • Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network.
  • Ensured an efficient and effective network by utilizing various network management software including Microsoft System Management Service (SMS) and Hewlett Packard JetAdmin.
  • Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance.
  • Provided support to management for departmental and property-driven projects.
Candidate Info
9
years in
workforce
1
year
at this job
BA
System & Business Administration
23

IT Support Specialist / Asset Manager

Project involved staging, imaging, and deployment of 200+ PCs, 70 printers, 20 POS terminals, & various gaming peripherals for World Series of Poker event.Installed, upgraded and maintained gaming hardware & software products. Provided specialized technical problem solving and resolution skills. Maintained asset and inventory control in Provisioning Center, supplying all 9 properties with requested hardware.

  • Implemented new processes for tracking hardware both incoming and outgoing.
  • Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department.
  • Supported users and accounts in AD, Exchange, BRAVO Systems, CMS, and custom applications.
Candidate Info
11
years in
workforce
10
months
at this job
24

Retail IT Support Specialist

Supported Levi Store's with technical support regarding printers, fax machines, computers and point of sale
machines

  • Maintained tracking sheets in companies SharePoint
  • Performed parts requests and technician dispatches in Citrix ClarifyCRM
  • Coordinated support information between End Users and Level 2 support
Candidate Info
14
years in
workforce
2
years
at this job
BS
Information Systems
25

IT Support Specialist

Installed, supported and troubleshoot PC equipment, servers and related systems.

  • Interfaced with customers to ensure technical issues are being managed and resolved.
  • Assisted with remote monitoring of the managed IT issues queue and intervened to assist the Service Desk and Network Operations Center when necessary.
  • Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers.
Candidate Info
16
years in
workforce
5
months
at this job
BA
Graphic Design / Advertising
26

IT Support Specialist

Initiated projects and assigned project managers to manage cost, schedule and performance of projects working to ensure success.

  • Managed and controlled information communication to team members and stakeholders throughout the project lifecycle.
  • Recommended changes and process improvements that strengthened internal control for IT Clients.
  • Developed training curriculum, conducted end user training as well as provided user support.
Candidate Info
13
years in
workforce
5
years
at this job
BA
Bachelor of Arts
BBA
Financial Management
27

Image Deployment IT Support Specialist

Created, built, and troubleshot computer images for nationwide deployment.

  • Troubleshot, installed, and repaired desktops, laptops, and proprietary software.
  • Maintained service-level agreements and quality assurance.
  • Provided training, support, and direction for team members.
  • Documented and tracked inventory and software distribution.
  • Established redeployment and refresh of desktop and laptop computers nationwide, saving labor and licensing costs for Microsoft software.
Candidate Info
19
years in
workforce
7
years
at this job
BS
Technical Management
MA
Christian Ministries
28

IT Support Specialist

Oversaw all technical support operation in the main warehouse.

  • Acted as the Point-of-Contact for the barcode system and equipment.
  • Effectively maintained 3 SQL servers running barcode programs, and a SQL system handling data transfers from the AIX to SQL system.
  • Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Computer Sciences
29

IT Support Specialist

Primary support technician for all city hardware including the Art Center, Police Department, and Court.

  • Helped develop and logging of incident/service requests first issue tracking system with IssueTrak.
  • Created first full inventory database for all city desktops, laptops, printers, and servers.
  • Provided mobile support for iPhones, iPads, and Android phones.
  • Upgraded and configured software in support of business applications at the workstation level.
  • Component troubleshooting.
Candidate Info
10
years in
workforce
1
year
at this job
HS
High School Diploma
AAS
Microcomputer Support Specialist
30

It Support Specialist

Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person

  • Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations
  • Maintained an accurate inventory of computers, printers, IP addresses, and software licenses
  • Assisted in managing Barracuda web filters, spam filter, and backup appliance
  • Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office
  • Implemented group policy based on changes in our environment as well as outside threats
  • Played an integral role in purchasing new desktop, server, networking, and storage hardware
Candidate Info
7
years in
workforce
5
years
at this job
Electrical And Electronics Engineers
Computer Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!