Desktop Support Engineer Resume Samples - Page 4

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Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and maintaining computer peripheral devices. The ideal candidate should demonstrate throughout their job applications technical skills, computer proficiency, communication abilities, customer service orientation, attention to details, and problem solving aptitudes. Successful example resumes make display of a college degree in a relevant engineering field.

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31

Hardware Installation Technician/desktop Support Engineer

Provided computer support and deployment for the windows 2000/XP migration. Deployment of new machines with 2000/XP image.

  • While providing hardware and software support for Abbott park including deployment of all hardware assets while providing configuration and support.
  • Also provided software configuration and data transfer per client specifications. Install a variety of different applications as well as provide quality control and testing for all machines deployed.
  • Utilized MACTRAX to inventory assets.
  • Analyzed and provided solutions for hardware and software problems.
  • Assisted other members of the team in image refreshes and computer updates utilizing Windows 9x, 2000 and XP.
  • installed and configuring Laptops and desktops for refresh and newly hired clients.
Candidate Info
5
years in
workforce
5
years
at this job
BA
Bachelor of Arts
32

Desktop Support Engineer/junior System Engineer

Supported local area network. Tasks included creating, deleting and adding permissions to user accounts on Microsoft NT server, updating network based programs and supporting end-users in the development, sales, accounting, finance, and administrative support departments.

  • Responsible for troubleshooting issues with remote users connecting to Loudeye's virtual private network.
  • Loaded and created images for Hewlett-Packard Kayaks and IBM laptops running Windows 2000 Professional using Symantec's Norton Ghost.
  • Installed and configured NT Server 4.0 on Hewlett-Packard LPR servers.
  • Supported and managed 50 Hewlett-Packard Kayak Workstations.
  • Assisted in upgrading 300 users to Windows 2000 Professional from Windows 98.
  • Coordinated server downtime for vendor hardware fixes.
  • Created and edited scripts to add/remove permissions on Hewlett-Packard Kayaks, or restart encoding Hewlett-Packard LPR servers.
  • Responsible for supporting and upgrading accounting and HR software called HR Perspectives.
Candidate Info
5
years in
workforce
9
months
at this job
BS
Sociology
33

Desktop Support Engineer

Used Remedy ticketing system for creating and keeping logs of repair tickets for users.

  • Performed Imaging of laptops with Ghost Server application and installed software updates though ASD.
  • Sound knowledge and understating of POINTSEC encryption software.
  • Set up and maintained desktops and laptops and printers. Serviced Smart Phones and performed backup and recovery for users.
  • Provided in-house end user technical support by preparing end users on the usage and functions of the PC and/or any other in-house equipment.
Candidate Info
6
months in
workforce
6
months
at this job
Computer Science
34

Desktop Support Engineer

  • Collaborated with 30-40 employees and consultants on projects and rollouts including the Y2K project, Windows 98 upgrade project, CC:Mail to MS Exchange/Outlook upgrade and a small Windows 2000 migration
  • Part of a team of 30 consultants who upgraded the firms 6,000 laptops and desktops to Windows 95 from Windows 3.x
  • Identified and resolved Toshiba laptop and desktop issues in a 7,000 user environment, including internal hardware replacement
  • Maintained network access issues and systems analysis for new internal networks, projects and rollouts, and remote office client service projects. Including network design and budget management for networking equipment
Candidate Info
4
years in
workforce
4
years
at this job
AS
Computer Science
35

Desktop Support Engineer and System Administrator

Information Service Support

  • Provided Desktop Support for 20+ PCs and Mac Computers.
  • Maintained and Supported 4 Windows NT Servers, including Exchange Server 5.5 administration.
  • Responsible for maintaining Server Data Backups.
  • Setup and maintain network cabling at corporate and remote location.
  • Developed a working base-line computer system for a Multi-track recording products the company was offering.
  • Provided Microsoft Office 97 support.
Candidate Info
5
years in
workforce
2
years
at this job
GED
Computer Science
BS
Engineer
36

Desktop Support Engineer

Performed call center support and helpdesk support in a fast-paced, 24x7, deadline oriented environment including software/hardware installations, maintenance, upgrades, and troubleshooting.

  • Perform computer migrations, configuration maintenance, upgrades.
  • Installed, configured, and troubleshoot operating systems, engineering software, Microsoft Office Suite, RSAT.
  • Anticipated issues and provided solutions relating to HP/Lenovo/dell Thin Client, desktops, laptops, docking stations and software needs.
  • Identified and resolved various problems and supported VOIP, hardware and software.
  • Created Ghost images and installed, configures, and re-imagines thin clients, desktops, and laptops.
  • Documented helpdesk and troubleshooting processes and procedures
  • Served as Network Administrator maintaining internal infrastructure supporting hundreds of users.
  • Troubleshooting ACSSWEB and ACSSNET applications for use with Post-paid agents
  • Monitor IE9 working in collaboration with Smart/CTI web-based app/ACSSS webb
Candidate Info
10
years in
workforce
1
year
at this job
BS
Computer Engineering
BS
Computer Engineering
MS
Computer Engineering
37

Desktop Support Engineer

Windows 2000 Administration of Active directory, Creating AD accounts, AD Groups, Organization Units and Applying Permissions to objects within AD

  • Virus monitoring, Windows Patching via WSUS services and Cisco Call manager Administration.
  • Supported Windows Desktop, Cisco phone, Network infrastructure & Various Application support for end users, Configuring\troubleshooting RIM devices, Re-imaging of Desktop and laptops & Executive support for upper management.
  • Creating Window XP builds, Assisted with application testing & some software packaging.
  • Managing remote sites hardware and software to ensure full functionality at all times.
Candidate Info
3
years in
workforce
2
years
at this job
38

Desktop Support Engineer

Job Site: Department of State, Information Resources Management Office (IRM)

  • Provided technical support, hardware and software problem isolations, circuit troubleshooting and restore, evaluation.
  • Follow-up of cryptographic and non-secure communications links via General DataComm, T-1 multiplexing systems, vendor-varied modems and an array of common carries in support of a telecommunications network featuring two large-scale IBM/MVS mainframe systems.
  • Interacted with other departmental offices and agencies in the problem isolation/resolution process.
  • Documented all calls and problems in the Remedy Software Tracking system.
  • Isolated, identified and documented the source and nature of mainframe network problems, differentiating network problems from software related problems
  • Assist with tape backups and restore tasks to include: swap tape, log backups and arranging for offsite tape rotation.
Candidate Info
5
years in
workforce
5
years
at this job
39

Medical College of Wisconsin Team - Desktop Support Engineer

Implemented the use of WinPE to image Windows 7 PCs for deployment

  • Supported iOS and Android smartphones and tablets for both faculty and students including the AirWatch Mobile Device Management Tool
  • Provided departments with hardware recommendations that met minimal standards set by Information Services but would also support the needs of the department
  • Desktop Representative for team charged with designing and implementing an asset tag system.
  • Managed two interns in the deployment of the asset tagging system
  • Tested and deployed both an insurance card scanning hardware and digital signature pads integrated with the EPIC patient record keeping system managed by Froedtert
Candidate Info
9
years in
workforce
2
years
at this job
AS
Computer Information Systems
40

Level 2 Desktop Support Engineer

Diagnose, troubleshoot and resolve a wide range of software, hardware(including phone, smartphone and printer) and network issues

  • Provide technical support for over 500 users by phone, email, and in person
  • Perform physical set up of desktop/laptop/zero client hardware and software
  • Prioritize and escalate issues where required
  • Created manuals and provided trainings for end-users
  • Maintained a log of issues detected and updating support documentation
  • Provided a bilingual support in English and Japanese
Candidate Info
14
years in
workforce
3
years
at this job
MA
Information Engineering
Information Technology

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