Desktop Support Engineer Resume Samples - Page 2

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Desktop Support Engineers provide assistance to end users and help them solve technical issues. A well-written resume sample for the job mentions duties like assigning tasks, training staff, consulting with clients, testing network connections, upgrading software, implementing company policies, and maintaining computer peripheral devices. The ideal candidate should demonstrate throughout their job applications technical skills, computer proficiency, communication abilities, customer service orientation, attention to details, and problem solving aptitudes. Successful example resumes make display of a college degree in a relevant engineering field.

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11

Desktop Support Engineer

Setup and configured computer systems for compatibility to Windows 2000 Platforms

  • Managed and coordinated equipment purchases, by negotiating purchase and service agreements with external vendors.
  • Performed back-up and recovery responsibilities for Windows 2000 Servers.
  • Provided end-user support of Microsoft Office 2000, Scheduall, and Solomon software packages.
Candidate Info
9
years in
workforce
3
years
at this job
BS
Electronic Engineering Technology
12

Desktop Support Engineer

Office 365 management and configuration: Lync 2013, SharePoint and Exchange.

  • Exclusively implemented and maintained Sophos SafeGuard Enterprise.
  • Maintained and managed two data center with domain controllers, several servers and network equipment in each.
  • Created and implemented domain GPOs, deployed Symantec cloud antivirus, managed and monitored Spam filters.
  • Built and managed WDS, Hyper-V and WSUS servers.
Candidate Info
5
years in
workforce
2
years
at this job
BS
Economics And Global Science
13

Desktop Support Engineer

Supported 30+ Windows 2000/XP based desktops within highly complex, fast-paced corporate environment

  • Participated in the planning and implementation of the standardized intra-departmental workstation OS build, designed to satisfy corporate desktop requirements and seamlessly integrate with L&C applications
  • Worked on standardizing and automating OS and software installations
  • Provided installation services and administrative support for in-house developed L&C applications and tools such Sonar CM, AML, DOI and others
  • Installing, configuring and troubleshooting various peripheral options and networks devices.
  • Facilitated desk and floor moves
  • Installed and supported Blackberry Desktop Manager and Blackberry units. (7230, 8700)
  • Provided off-hours phone support to L&C desktop users
Candidate Info
9
years in
workforce
2
years
at this job
BS
Computer Science
14

Desktop Support Engineer

Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory.

  • Installed, configured, maintained, and supported all servers within the network.
  • Provided desktop support for over 500 users.
  • Optimized performance by conducting analysis and fine tuning.
  • Assisted in the project to convert single master domain to multiple master domain environment.
  • Implemented data recovery/transfers and operating system upgrades.
  • Substantially increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.
  • Quickly diagnosed causes of systems failures and malfunctions to ensure highest operation efficiencies, reliability and quality performance standards.
  • Responded immediately to emergency situations with sensitivity to deadlines and customer needs.
Candidate Info
2
years in
workforce
2
years
at this job
BA
Business Administration
15

Desktop Support Engineer

Sole provider of PC hardware & software installation, service and support for 150+ end users.

  • Instrumental in Dell KACE implementation project.
  • Increased workstation image deployment and asset management quality and consistency.
  • Rapid turnaround of configured workstations with little advance notice.
  • Established new support policies and streamlined procedures.
  • Configure Cisco IP desk and software phones for end users
  • Management of IT inventory, assets and licenses
Candidate Info
18
years in
workforce
2
years
at this job
Engineering And Technical Administration Program
16

Desktop Support Engineer

Provided desktop, trading floor, and mobile support on a backfill and short-term contract basis.

  • Administered user accounts with Active Directory.
  • Supported Microsoft Office 2007, Bloomberg, and custom applications.
  • Setup and troubleshooted Blackberry devices.
  • Provided training for mobile users assigned RSA SecureID cards.
  • Updated a SharePoint site.
  • Updated the Remedy help desk ticketing system.
Candidate Info
7
years in
workforce
2
months
at this job
BA
Political Science
17

Service Desk /desktop Support Engineer

First level support duties, Handled trouble tickets from the helpdesk dealing with all manner of desktop support issues required to troubleshoot hardware & software problems and resolve printing & network connectivity issues.

  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
  • Diagnosed, repaired computers and all related peripherals.
  • Provided technical training and created technical curriculum for the company.
  • Setup Audio Visual equipment for meetings.
  • Repaired, provisioned and supported all mobile devices for the company.
Candidate Info
12
years in
workforce
5
years
at this job
18

Desktop Support Engineer

  • Deployed and maintained Hewlett Packard system devices including workstations, laptops, and printers.
  • Provided advanced technical support for Windows 2000 and Windows XP configuration and troubleshooting.
  • Delivered complete remote support and assistance with users utilizing virtual private networking and dialers remotely.
  • Primary Executive Support Technician assigned to provide direct and personalized support top tier Ericsson Executives.
  • Provided advanced support for business level applications and Office Suites, including Ericsson specific applications.
Candidate Info
7
years in
workforce
2
years
at this job
AA
Liberal Arts
19

Desktop Support Engineer

  • Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation hardware/software, networked peripheral devices, and networking hardware/software products
  • Served as liaison with and provided training and support to end-users and staff with respect to computer operation and other issues with Windows XP and Microsoft Office Suite
  • Performed on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommended and implemented corrective hardware solutions, including off-site repair as needed
  • Was responsible for technical support of executive level staff and management which included on-site and remote technical support
  • Performed Junior Network Administration of password resets and account creation
  • Supported user accounts by supplying a wide variety of applications and operating system support for 20,000 + users
Candidate Info
6
years in
workforce
1
year
at this job
AS
Applied Science
BA
Bachelor of Arts
20

Desktop Support Engineer

Provided desktop support for the headquarters of the United States Postal Service.

  • Troubleshot and resolved complex network client, hardware, and software issues with desktop and laptop computers.
  • Performed installation and provided support for peripherals such as scanners, external CD/DVD drives, and PDA devices.
  • Provided support for Blackberry devices.
  • Supported local and network printers by performing maintenance and repairs.
  • Utilized Active Directory to administer users' network accounts.
  • Performed application deployment to end user computers via Active Directory and SMS client.
Candidate Info
4
years in
workforce
8
months
at this job
C
Computer Information Systems
Small Business Management

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