Customer Relationship Manager Resume Samples - Page 2

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Customer Relationship Managers are responsible for maximizing customer loyalty and business performance. Their main tasks are analyzing complaints, developing new Customer Care strategies and procedures, creating customer retention campaigns and motivating staff. Those looking to work as Customer Relationship Managers should emphasize in their resumes leadership, communication skills, problem-solving abilities, attention to details and solid Customer Care expertise. Based on our resume samples, a Bachelor's Degree in marketing or a related field is preferred by most employers.

For more information on what it takes to be a Customer Relationship Manager, check out our complete Customer Relationship Manager Job Description.

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11

Customer Relationship Manager

Supported the servicing of mortgage loans and managed default and/or non-defaulted loans.

  • Processed routine transactions, documented loan history, and responded to customer or other 3rd party inquiries
  • Researched and prepared documentation, while analyzing requests in accordance with established guidelines to determine appropriate courses of action.
  • Managed complex levels of transactions, including processed loans approved by an underwriter while utilizing credit-signing authority within delegated limits.
  • Responsible for clearing conditions and issuing changes to the terms on previously approved loans, inclusive of, but not limited to verifying conditions of approval such as customer income/assets documentation, title and vesting, liens, judgments and re-conveyances.
  • Maintained a high level of customer service by being proactive in communicating with customers, including banking center associates, realtors, etc.
Candidate Info
9
years in
workforce
6
years
at this job
HS
High School Diploma
12

Customer Relationship Manager

Possess knowledge of the borrower's situation and current status in the entire delinquency, collections, default or imminent default resolution process, including any home retention or non-foreclosure liquidation options

  • Managed all of the activity through a proprietary complaint management system of record (salesforce.com) to manage my customer interactions
  • Helped the customer through the liquidation process when all loss mitigation options have been exhausted
  • Lead by example by implementing best demonstrated practices by maintaining an exceeds performance rating
Candidate Info
9
years in
workforce
2
years
at this job
BA
Business Administration
13

Customer Relationship Manager

Single point of contact to borrowers and trusted advisors. Facilitate loss mitigation (Retention or Liquidation) options for customers. Collection, and validation Documents for loan modifications. Answer foreclosure questions, request postponement of sale date, and order reinstatement figures. Monitor Short Sale Process. Collect payment, set up repayment plans

  • Manage portfolio of more than 100 loans
  • Obtain 100% CMQA qualify result on all call & case review for 6 consecutive month for 2012
  • Awarded Most Improved Customer Relationship Manager in March 2012
  • Selected by management team to conduct weekly new hire coaching
Candidate Info
40
years in
workforce
3
years
at this job
14

Business Development Manager/ Customer Relationship Manager

Managed and developed new business within acute and sub-acute care facilities, while expanding business within existing contracts, consistently reaching or exceeding sales goals.

  • Collaborated with team members to coordinate and implement plans and programs
  • Managed inventory for 18 facilities, including Yosemite National Park
  • Cultivated, established and maintained a rapport with a group of people from a diverse socio-economic, ethnic, and professional backgrounds and from hospital staff, Yosemite Park Staff, CFO's, CNO's, EVS Directors, Infectious Control Staff, Materials Management, Housekeeping, and General managers
  • Recommended strategies to help meet Title 22, JCAHO, and blood borne pathogens standards
  • Trained hospital staff on Angellink software, proprietary software for ordering, inventory tracking, allocation or distribution
  • Analyzed and documented any issues and developed new strategies to prevent them from occurring again
  • Assessed and monitored performance to identify the need for change and to ensure the compliance with contractual obligations
  • Discussed defective and unacceptable goods and services and determined corrective action with personnel, users and vendors
Candidate Info
24
years in
workforce
11
years
at this job
HS
High School Diploma
15

Loan Processor/customer Relationship Manager

Managed 100+ different loans (FHA, VA, and Conventional), worked loans as a junior underwriter.

  • Verified 1000s of documents for accuracy, completeness and timeliness to process and close modifications.
  • Kept abreast of new loan types and other financial services and products to meet customers' needs.
  • Answered 100+ calls daily on a multiline system identifying calls purpose and attracting new accounts.
  • Analyzed volumes of information and evaluated results choosing solutions to 1000s of customer loans.
Candidate Info
5
years in
workforce
2
years
at this job
AS
Business Management
16

(fha) Customer Relationship Manager II

Extensive knowledge about the entire loss mitigation process used to manage a large portfolio of customers throughout the default servicing lifecycle.

  • Served as a single point of contact and trusted advisor for borrowers involved in the default servicing lifecycle.
  • Presented solutions based on individual customer's needs and communicated realistic customer expectations as well as discussed alternative exit strategies.
  • Managed a significant portfolio of FHA loans in default, loan modifications, document validation, short sale/DIL, and answer technical foreclosure questions.
  • Communicated the homeowner's current status and the steps that were required in order for us to make a Fair, Fast and final decision.
  • Create, maintain and tracked customer files pertaining to modification process milestones with significant follow-ups required.
Candidate Info
11
years in
workforce
4
years
at this job
HS
High School Diploma
17

Customer Relationship Manager

Insured document compliance and security perfection, as well as collateral monitoring and maintenance

  • Administered wire transfers, payments, deposits, and advances for customers
  • Built internal relationships and worked closely with a team to facilitate loss mitigation options for customers
  • Provided Foreclosure, Short Sale & Deed-in-Lieu education, and evaluated if borrowers pre-qualified for loan modifications, repayment plans, extensions, or forbearance plans
Candidate Info
5
years in
workforce
1
year
at this job
Business Administration
Business Administration
18

Customer Relationship Manager

Directly responsible for loan servicing, hands on full cycle loan sales and upselling, customer service and relationship management.

  • Organized and serviced over 250 mortgage files at once as well as constant training weekly.
  • Organized and serviced loan modification applications.
  • Applied skills in dealing with several customer problems/conflict resolutions.
  • Trained multiple departments on sales, services and departmental policy.
  • Managed operations of approximately 60 team members.
  • Exuded a very detailed oriented approach to keep all accounts in good standing.
  • Successfully managed over 250 accounts at a time.
  • Served as the Safety Lead and Emergency Response Team Coordinator for over 3700 associates. Spearheaded the training and emergency response programs at Bank of America.
  • Received 5 Gold Awards, 12 Silver Awards, 19 Bronze Awards, 2 Manager Unit Citations for Excellent Customer Service and Job Performance Awards issued as reward for superior performance.
  • Qualified for every bonus awarded due to excellent job performance and consistently exceeding expected goals.
Candidate Info
7
years in
workforce
3
years
at this job
HS
High School Diploma
19

Customer Relationship Manager

  • Managed customer requirements to better understand and evaluate their needs resulting in renewed and expanded customer contracts.
  • Strived for the highest levels of customer satisfaction in the delivery of Wi-Fi (Wi-Max) service and account maintenance to each customer.
  • Responded to customer inquiries in a timely manner, provided required training to assigned customers, and proactively interfaced with managed account customers and documented customer activities in order to prepare reports for senior management.
  • Worked parallel with Quality Assurance team to develop innovative solutions and improve process capabilities.
  • Worked closely with all departments such as engineering, research and development, IT, finance, billing, budgeting and marketing.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Electrical Engineering
MS
Biomedical Engineering-ergonomic Track
20

Customer Relationship Manager

  • Planned and executed sales and celebratory events for [company name] clientele and affiliates
  • Successfully managed and grew portfolio of highest spending [company name] clients anticipating needs and overseeing excellent customer service
  • Increased store sales by creating relationships between [company name] clientele and sales associates
  • Facilitated selling and customer communication training for [company name] associates
  • Implemented comprehensive analytics to track and service high spend customers and ensured their repeat business
Candidate Info
11
years in
workforce
6
years
at this job
BS
Psychology

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