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10+ years of experience
Selected to act as branch auditor for FDA compliance, which resulted in turning a failing FDA compliance rating (meaing the loss of electronic filing privileges with FDA for the entire company) to a passing rating, enabling us to retain our electronic filing privileges.
- Developed and Instituted an FDA audit program in order to ensure compliance, in response to the implementation by FDA of their new import program, PREDICT.
- Recognized the need for, and lead a task force designed to assess and improve the profitability of low volume and low margin clients, which resulted in increased branch revenue.
- Proven ability to meet the needs of demanding clients, having been selected to service at least 2 of the top ten and 5 of the top 50 clients for the company.
- Attracted and serviced clients whose imports require extensive knowledge of customs and other government agency requirements.
- Gave expert advice, soliciting the assistance of a customs attorney and meeting with the DOC to determine whether or not a client's product was subject to anti-dumping. This resulted in saving the company from bankruptcy and ultimately retaining the client.
- As a guest of a client, traveled to China to meet with their buying agents to address supply chain issues.
0-5 years of experience
Worked in a team to compile Invoices and prepare them to be sent to U.S. Customs.
- Personally oversaw inputting large amounts of data into an internet based system to prepare invoices and purchase orders.
- Advanced to receiving invoices analyzing and assigning the correct tariff codes in addition to duty rates for various products.
- Calculated exchange rates to ensure accurate conversion of item and invoice values.
- Provided direct support to other departments who were unable to manage their current work load.
- Achieved 121% planned production rate with a data entry accuracy of 100%.
0-5 years of experience
- Broad exposure to all aspects of import and export processes and regulations, working extensively with brokers and clients
- Manage post entry processes for 10 clients and familiarity with all aspects of the supply chain
- Created and standardized post entry processes (per 19 CFR provisions) and drafted procedures not previously filed by clients or the firm, resulting in hundreds of thousands of dollars saved, compliant with ISO requirements
- Managed and restructured databases, reported metrics and developed queries, etc. to improve standardization and reporting
- Account Manager: reviewed and consulted with clients and broker processes and data
- Developed managerial acumen working with four reports with varied backgrounds and skills
0-5 years of experience
Arranged and managed our customers Continuous Bonds, Carrier Bonds and handled all US Customs Bond related issues
- Oversaw the importation of thousands of ocean and air shipments of chemicals, metals, lighting goods, foods and cosmetics from all over the world and made them compliant with all of US Customs, FDA, Agriculture, and other government agencies laws and regulations.
- Negotiated rates with truckers, steamship lines, customs brokers and warehouses to optimize savings while servicing my company's needs.
- Coordinated and approved payments of invoices for ocean freight, air freight, US Customs Duty, and international and domestic vendor invoices.
- Managed the Bond Database, our FDA product code database along with keeping our EPA products
0-5 years of experience
- Prepared customs documentation and ensured that shipments meet all applicable laws to facilitate the import and export of goods.
- Cleared goods through customs and to their destinations for clients.
- Calculated duty and tariff payments owed on shipments.
- Advised customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters.
- Maintained relationships with customs brokers in other locations/ports to expedite clearing of cargo.
- Completed special projects as assigned.
10+ years of experience
Began as an account representative, and within three years became a supervisor
- Filed customs entries, made deliveries, and did billing
- Coordinated customs over times, conducted overtimes both at the airlines and at airline terminals
- Trained and supervised any number of teams from six to ten people
0-5 years of experience
Responsible for payment and accurate record keeping of all duties to U.S Customs.
- Supervised import department.
- Monitored progress of freight releases.
- Reviewed all documents for customs release and audit brokerage files.
- Trained station personnel.
- Reviewed all rejected entries and gave proper council to parties responsible for rejected entries to prevent future occurrences.
- Ensured all Customs requests for additional administrative information on behalf of customers within the time limits allowed by customs.
- Ensured that all power of attorney's is accurate, signed and completed.
0-5 years of experience
Manager of Fritz Service Center, addressing external and internal regulatory concerns.
- Researched special projects and reported to the FedEx Managing Director of Global Trade Services.
- Analyzed and reviewed internal operational departments within [company name].
- Worked directly with specific accounts to determine root cause analysis and corrective action.
0-5 years of experience
Coded information for US Customs submission
- Updated operational records and invoicing information
- Compiled, sorted and verified the accuracy of data
- Maintained logs and updated records
- Created, sorted, photocopied, distributed and filed documents.
0-5 years of experience
Handled all processes from importing a shipment through customs to ensuring it delivered on time
- Managed import clearance processes for as many as 50 clients
- Actively pursuing becoming an official licensed broker (Test taken on April 7, 2014).
- Worked On-Site with global client Blount International and managed their import/export process.
- Helped to manage quarterly business reviews and design tracking and tracing reporting globally
- Routinely led large conference calls and business meetings at a regional and corporate level
- Handled Nike Import Customs brokerage as a key contact and developed critical process improvements
- Managed 1000 shipments a month and helped create scripts and reports to improve the department
- Helped to run the department and organize team meetings, exercises, and operational changes
0-5 years of experience
Timely and accurately input of all data/information necessary to process a shipment through US Customs for all methods of cargo arrival.
- Accurately completion of all required OGA information according to regulations
- Cargo tracking to include ocean/air/rail/border crossings (PAPS and FAST)
- Working with a team on upward stream efficiency to ensure customers have full visibility of cargo moves as early as COB
- Ensure adherence to customers specifications for handling cargo (bulk shipments, direct discharges, oversized/overweight loads, etc)
- Recognized for high level of customer service, ability to multi-task and being a team player
0-5 years of experience
- Handled day to day brokerage operations, training, and auditing.
- Initiated a company training program and wrote company tests and trainee notes. Trained 7 new employees in a classroom setting.
- Responsible for classification of most new commodities for the department.
- Wrote SOP's for the brokerage department. Also wrote various SOP intended for less experienced brokerage employees: ACH, MET examinations, seizures, PEA, entry deletion and border entries.
- Aside from the usual brokerage duties, also took on supervisory duties that include auditing, signing of entries, classifications (see below) and providing answers to questions from colleagues.
- Experienced with classifications and requirements of foods, vehicles and parts, ceramics, garments, fabrics, footwear, watches, bags, hats, computer parts, glass fibers, wood floorings, fasteners, electronics and machineries and other general and unique commodities.
6-10 years of experience
Classify dutiable international and domestic Import/Export shipments to ensure compliance with all government agency rules and regulations.
- Oversee all aspects of client and vendor accounts, compute duties, tariffs, price conversions, as well as calculating the weight and volume of merchandise tendering, shipping statements, bills of lading, invoicing and approval of vendor invoices and profit /loss reviews
- Transmit U.S. Customs documentation and all transactions through US Customs concerning entry and admissibility while ensuring compliance with governmental laws and regulations
- Review import shipments for damages and file preliminary / formal insurance claims with vendors / carriers on damaged goods on behalf of the customer.
- Develop, manage, and maintain relationships with new, existing, and potential business.
- Manage and provide leadership, direction, and training to new hire and existing import staff to company standards and on U.S. Customs policies, processes, and procedures.
- Successfully manage all the top 10 profitable import accounts
6-10 years of experience
Prepare Customs entries and follow-up with the clearance process on all entries prepared.
- Having advanced knowledge of HTSU, OGA clearances, CFR 19, and Customs Regulations
- Answer phone calls, data entry, filing; general office duties.
- Prepare reports/presentations and analysis using various software packages and databases
- Maintaining departmental calendars and schedules.
- Dispatched and billed vendor invoices.
0-5 years of experience
Tracked import shipments through railroad, steamship and airline website portals.
- Classified merchandise using the Harmonized Tariff Schedule of the United States.
- Received and processed arrival notices from freight forwarders and prepared payment for charges.
- Filed entries and obtained customs clearances for ocean, rail and air shipments.
- Transmitted required documents to warehouses to obtain release of freight.
- Generated delivery orders and dispatched carriers when freight available for pickup.
- Prepared and transmitted customer invoices timely and efficiently to maintain cash flow.
0-5 years of experience
Dealing with Nationwide Customs Ports in making sure Company is in Compliance with all Customs Regulations.
- Preparing ISF10+2s, 3461s, 7501s, and all documentations for Ocean and Rail Customs Clearance of Cargo through NetChb (ABI platform).
- Reviewing Weekly Liquidations and Monitoring all Unliquidated Anti-dumping Commodities.
- Working with Underwriter to secure Active Continuous Bond.
- Paying Customs Duties
- Dealing with Customs Auditors and Attorneys
6-10 years of experience
Process duty payments through Automated Clearinghouse (ACH) system on a daily basis.
- Determine and verify Harmonized Tariff Schedule (HTS) codes to clear customer shipments through ABI.
- Experience with the procedures of managing FDA shipments and Warehouse Entry/Withdrawal.
- Arrange deliveries and file the proof of delivery into the system.
- Issue invoices to customers, and also perform bill check of vendor invoices.
- Monitor inventory of Warehouse entries, and issue monthly report.
0-5 years of experience
Monitor all processes and ensure compliance to all Federal regulations and custom duties.
- Administer all personnel, ensure appropriate training to all employees and maintain knowledge on all regulatory changes.
- Monitor work of all import personnel and increase competency of all employees and ensure optimal level of customer services.
- Perform audits on transactions and ensure compliance to all customs brokerage transactions.
- Coordinate with various departments and maintain compliance to all import operations.
- Maintain knowledge on all industry rules and regulations and perform all custom duties.
- Train employees on existing accounts and customs compliance requirements.
0-5 years of experience
- Prepared of customs paper work, including forms 3461, 7501
- Entered forms electronically through the ABS system
- Classified goods in accordance to tariff regulations
- Provided assistance to colleagues and customers with the delivery of goods
0-5 years of experience
Manage the importation process of several key customers' accounts
- Provide backup processing for accounts in diverse sectors
- Develop and implement process improvements that enhance accuracy and efficiency
- Effectively resolve conflicts with customers in high pressure situations
- Balance and organize my time to effectively tackle day to day operations under strict deadlines
- Create and provide ad hoc customer reporting
0-5 years of experience
Instructed import desk on customs compliance and regulations. Responsible for directly communicating with Customs and OGA to stay in compliance.
- Made entries to Customs on Air and Vessel imports for clients and customers.
- Helped create flow charts and write instruction manuals for entry software programs that were used.
- Knowledge of documentation and regulatory requirements
- Classified using harmonized tariff schedule as well as some dispatching.
- Worked hands on with such clients as Qantas Airlines, Gigli and Massamo, Twisted X boots and Toni and Guy.
0-5 years of experience
- Filed Value and NAFTA Reconciliations for entries filed by brokers and self filed entries
- Reviewed and documented self-filling operation processes in preparation for Importer Self Assessment (ISA)
- Reviewed and distributed Standard Operation Procedures (SOP) to brokers
- Processed Post Entry work
- Responded to NAFTA and Manufacture's Affidavits client requests
- Provided missing documentation and instructions to brokers
6-10 years of experience
- Oversee all import operations.
- Manages import rates and movement of cargo.
- Manages all customs clearance operations.
- Coordinate returns of military and non military equipment from Afghanistan, Iraq, and Curacao.
- Apply for duty free certificates in the DCMA e-tool application and ensure all government contracts are applicable for the duty free certificate.
0-5 years of experience
Responsible for clearing BMW, Land Rover, Saab and free-hand shipments through customs and setting up transportation from the port to the customers' home.
- Prepare and process import documents in accordance to customs regulations
- Arrange for taxes and duties to be paid on shipments
- Monitor and trace the location of the customers shipments
- Sign documents on behalf of customers, using power of attorney
- Attending meetings and conferences to stay well informed with changing import laws and regulations.
- Creating invoices and receiving payment from customers
- Training all new customer service employees on how to answer phones, and assist customers on the status of their shipments.
10+ years of experience
Handle a variety of accounts. Create and submit paperwork electronically to border agencies for air and ocean shipments to receive clearance to export freight. Communicate with customers, airlines and ocean ports on a daily basis to insure that shipments are cleared for pick up on a timely manner. Dispatch shipment with freight forwarders to transport goods to the customer. Provide information and assistance to importers/exporters on customs clearance of imported or exported goods.
- Classify good according to the international tariff coding.
- Receive, prepare and process documents for goods to be exported or imported.
- Negotiate and arrange with shipping, freight or airline companies for transport of freight.
- Arrange for the clearance of cargo (export declaration).
- Work with border agencies.
- Assist exporters to find, track and value goods.
- Create excel spreadsheets with shipment status for customers.
0-5 years of experience
Processes and prepares forms and documents according to procedures
- Verifies a variety of data accuracy
- Resolves highly complex problems as necessary
- Images documents including air bills, commercial invoices and other supporting documentation
- Renders invoices and manual reports for distribution to customers
- Responds to billing questions and inquiries
6-10 years of experience
- Serves as a liaison between US Customs and Importers in meeting Federal requirements
- Maintain weekly productivity reports
- Maintain client Standard of Operation (SOPs)
- Examines invoices, bill of ladings and shipping invoices
- Issues Quality Management (QMs) and offer coaching in effort to stay compliant with Federal regulations and Customer SOP's
Customs Broker Duties and Responsibilities
While customs brokers can work in a variety of industries, most postings that we analyzed shared several responsibilities:
Prepare and File Customs Forms The foremost duty of a customs broker is preparing and filing customs forms for international shipments. This aspect of the role requires extensive knowledge of the materials being shipped or received, along with a high level of attention to detail to ensure that the business has filled out necessary forms completely and accurately. Customs brokers are also required to file these forms with the proper oversight organizations (generally US Customs and Border Protection, although occasionally other government entities).
Organize and Classify Shipments In addition to preparing and filing paperwork, customs brokers support shipping and receiving activities by organizing and classifying shipments. This process generally involves examining shipments and utilizing the tariff coding system to classify each one. A customs broker may also advise their employer on more efficient methods of packing and shipping to keep goods under the same code together.
Create Detailed Shipping and Tracking Records Customs brokers also play a central role in maintaining shipping records and tracking international shipments to ensure that they arrive at their destination. The customs broker also notes delays and provides any information needed to resolve them. The customs broker may also provide assistance with insurance claims for lost shipments by submitting shipment records and tracking data to insurance adjusters.
Determine Tax and Tariff Payments Another central duty of a customs broker is determining and issuing duty, tax, and tariff payments for their clients' imports and exports. A customs broker uses the tariff coding system and shipment records to determine the payment amount due and may also submit payment, ensuring that the company and taxing body retains records of completed payments for each shipment. Customs brokers also resolve issues related to over- or underpayment of taxes and duty.
Maintain Trade-Related Knowledge Base Because international tariffs and trade laws can shift rapidly, customs brokers also need to maintain up-to-date knowledge of current rules and regulations. Customs brokers follow developments in rules and regulations closely, analyzing them to determine their effects. They may also need to provide their clients or employers with periodic updates regarding rules that can impact their business or costs.
Customs Broker Skills and Qualifications
Customs brokers work with companies to ensure that they follow international shipping and customs rules. Most workers in this role have at least a high school diploma, licensure, and the following skills:- International trade-related knowledge - customs brokers need extensive familiarity with international trade, particularly the laws and regulations related to shipping and receiving goods internationally
- Attention to detail - this role also requires excellent attention to detail to ensure that all customs forms are filled out and filed correctly and promptly to avoid violations or incorrect declarations
- Problem-solving skills - customs brokers should also be strong problem-solvers with the ability to examine issues and circumstances and determine the best way forward for their companies and clients
- Time management - because customs brokers handle many tasks at once, they must be very organized and successfully manage their time to ensure adherence to rules and regulations
- Communication skills - written and verbal communication skills are vital in this role, as customs brokers interact with government officials and business personnel and frequently prepare reports
Customs Broker Education and Training
While there are no formal education requirements for customs brokers, most have at least a high school diploma or a bachelor's degree in a related field, such as business administration, finance, or international business. This role does require a customs broker license, which can be obtained through an examination offered by the US Customs and Border Protection. Because customs brokers need to remain informed about the latest laws and regulations, there are many continuing education and training opportunities in this role.
Customs Broker Salary and Outlook
The Bureau of Labor Statistics (BLS) categorizes customs brokers as business operations specialists. According to the BLS, business operations specialists earn a median annual salary of $70,010. The highest-paid 10 percent of workers in these roles earn more than $120,460 per year, while the lowest-paid 10 percent earn less than $38,050. The BLS expects employment for business operations specialists to grow at a pace of 5 to 9 percent through 2026.
Helpful Resources
If you're interested in starting a career as a customs broker, we found a number of helpful resources on the web:
US Customs and Border Protection: Customs Brokers - the US Customs and Border Protection web portal for customs brokers provides exam and licensing information along with the latest rules and guidelines
2018 Customs Broker Exam Study Guide & How to Start Your Own CHB Business - Jon K Sasaki prepares readers for the customs broker examination using real-world examples and analysis of current customs rules
National Customs Brokers and Forwarders Association of America - the NCBFAA is a professional and trade organization for customs brokers offering publications and professional development resources along with conferences and events
Import/Export: How to Take Your Business Across Borders - this guidebook provides information on international trade and distribution as well as advice for building an international business and following customs rules
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