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Additional Customer Service Resume Samples
Customer Support Specialist Resume Samples
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6-10 years of experience
Answered inbound inquires and analyze/troubleshoot problems for non-functioning glucose products
- Averaged in the 99th percentile in providing customer service and 97th percentile for technical support to customers
- Trained new employees on technical and operational functions of the job
- Conducted training classes on how to use SAP
- Developed training aids including visual aids and demonstration models that met instructional goals and objectives that increased the performance of trainees
- Handle escalated calls that resulted into additional services such as pharmacy exchanges and medical device malfunction reports for the FDA
0-5 years of experience
Data Analyst
- Offered optional service to meet customer wants and needs resulting in customer satisfaction.
- Gathered and analyzed statistical data and generated reports for management.
- Established, maintained, and updated database, records, and other client documents.
- Processed over 200 orders daily.
- Ordered supplies, equipment and service for inventory control.
6-10 years of experience
Assisted customers with bringing past due auto loan current
- Communicated information to internal/external customers using clear and concise language
- Explained work procedures and company policies to staff and ensured they were followed
- Provided superior customer service
- Resolved customer complaints while providing superior customer service
- Maintained effective working relationships with co-workers
- Prioritized my workload to maintain established deadlines
6-10 years of experience
Provide technical support to customers through a variety of methods, including telephone, online, and e-mail.
- Use a consultative approach to gather information on systems, software, and issues.
- Prepare comprehensive trouble tickets that detail problems and support accurate tracking of trends.
- Fostered a high degree of accessibility and reliability for clients by resolving a wide range of hardware and software problems.
- Quickly identified and addressed various issues to generate strong satisfaction levels.
- Escalated issues when appropriate based on established standards.
- Perform hardware and software installations, re-image computers, and deliver software application support.
0-5 years of experience
Answered member and customer inquiries thoroughly, by researching, locating, and providing accurate information via various communications platforms
- Performed front desk management and improved daily operations through new organizational tactics
- Promoted additional services by recognizing opportunities to up-sell and explain new features, products, and web-conferences
- Wrote documentation, information and FAQ's for online and in print
- Assisted customers in any way possible to make ICMA processes, procedures, and resources clear and easy to use and understand
Customer Service Cover Letter Examples
