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Customer Support Specialist Resume Samples
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Candidate Info
years in workforce
years at this job
Business Management
Customer Support Specialist
Answered inbound inquires and analyze/troubleshoot problems for non-functioning glucose products
- Averaged in the 99th percentile in providing customer service and 97th percentile for technical support to customers
- Trained new employees on technical and operational functions of the job
- Conducted training classes on how to use SAP
- Developed training aids including visual aids and demonstration models that met instructional goals and objectives that increased the performance of trainees
- Handle escalated calls that resulted into additional services such as pharmacy exchanges and medical device malfunction reports for the FDA
Candidate Info
years in workforce
years at this job
Criminal Justice
Criminology-psychology
Customer Support Specialist
Data Analyst
- Offered optional service to meet customer wants and needs resulting in customer satisfaction.
- Gathered and analyzed statistical data and generated reports for management.
- Established, maintained, and updated database, records, and other client documents.
- Processed over 200 orders daily.
- Ordered supplies, equipment and service for inventory control.
Candidate Info
years in workforce
years at this job
High School Diploma
Business Management
Customer Support Specialist
Assisted customers with bringing past due auto loan current
- Communicated information to internal/external customers using clear and concise language
- Explained work procedures and company policies to staff and ensured they were followed
- Provided superior customer service
- Resolved customer complaints while providing superior customer service
- Maintained effective working relationships with co-workers
- Prioritized my workload to maintain established deadlines
Candidate Info
years in workforce
years at this job
Information Technology
Customer Support Specialist
Provide technical support to customers through a variety of methods, including telephone, online, and e-mail.
- Use a consultative approach to gather information on systems, software, and issues.
- Prepare comprehensive trouble tickets that detail problems and support accurate tracking of trends.
- Fostered a high degree of accessibility and reliability for clients by resolving a wide range of hardware and software problems.
- Quickly identified and addressed various issues to generate strong satisfaction levels.
- Escalated issues when appropriate based on established standards.
- Perform hardware and software installations, re-image computers, and deliver software application support.
Candidate Info
years in workforce
months at this job
Psychology & Human Development
Member and Customer Support Specialist
Answered member and customer inquiries thoroughly, by researching, locating, and providing accurate information via various communications platforms
- Performed front desk management and improved daily operations through new organizational tactics
- Promoted additional services by recognizing opportunities to up-sell and explain new features, products, and web-conferences
- Wrote documentation, information and FAQ's for online and in print
- Assisted customers in any way possible to make ICMA processes, procedures, and resources clear and easy to use and understand
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