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Additional Customer Service Resume Samples
Customer Assistant Resume Samples
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6-10 years of experience
Managed team of 10 employees across several counties day to day contact with customers ensuring they provided expert sales, technical assessment and problem resolution.
- Addressed customer complaints and issues escalated from Customer Support Center and regional personnel; maintain problem ownership and accountability.
- Motivated, coached and mentored team members to maximize their productivity.
- Designed, evaluated and implemented several processes that saved thousands of dollars and man hours towards the company bottom line.
- Prepared reports, Power Point presentations and Excel spreadsheets weekly and monthly for executive management for concise and easy resolution.
- Acted as a laison between Manatee County Schools and Bright House Network for 2 years providing sales and customer support for the Connect Your Community grant program. The program generated over 500 new customers with a retention rate over 80%.
- Cooridinated efforts between several departments to resolve complex customer issues.
- Participated in company Focus Group for three years to resolve internal customer issues related to job needs or external customer needs.
0-5 years of experience
Promoted business development and customer loyalty by demonstrating excellent follow-through with borrowers, other loan processors, closers and management throughout all phases of the underwriting process.
- Managed a pipeline of 200 accounts, analyzed delinquency and monitored successful completion of monthly trial payments.
- Working understanding of Fannie Mae, Freddie Mac, FHA/VA/USDA, and private guidelines.
- Consistently ranked as a top performer amongst team members and peers.
- Researched and resolved inquiries and problems related to individual circumstances on loans and served as liaison between the customer and internal departments within Chase.
- Responsible for communicating status updates and underwriting conditions to both the borrowers as well as 3rd parties in a proactive and timely manner.
- Recognized for providing excellent customer service to our customers
0-5 years of experience
Handled routine inbound / outbound calls at any stage of delinquency, including recovery area
- Solved complex billing problems and inquiries from customers
- Collect unsettled accounts while establishing promise to pay
- Promoted to managing accounts within 150 days to charge-off status of delinquency
- Elevated and assisted on credit cards accounts with repayment schedule
- Achieved aggressive monthly incentives and always meet my goals
- Top performer in department as well as training class
0-5 years of experience
Managed a team of 12 Customer Assistant Specialist.
- Reviewed & analyzed reports daily relative to team and agent's productivity and performance. Provided regular performance coaching and feedback.
- Responsible for team results in quality, productivity and customer surveys.
- Coached and developed agents to improve team performance & individual growth.
- Provided assistance and support to queries and problems of team members.
- Involved in the hiring of new staff
10+ years of experience
Manage overall customer satisfaction requirements while maintaining all departmental pricing integrity
- Supervised team toward achievement of company's customer satisfaction goals
- Trained new associates on customer satisfaction requirements
- Coordinated monthly sales floor presentations based on company objectives
- Achieved Hardlines Associate of the Year (2007)
- Implement product set up/take down and POS for ad sets and special events
0-5 years of experience
Servicing inbound/outbound calls on Home Equity Accounts including inactive bankruptcies, and charged off loans.
- Assisting borrowers with steps necessary to complete government modifications (2MP Hamp) as well as extinguishments and trial plan options.
- Processing payments as well as updating systems of record to ensure that account maintenance is current and accurate.
- Opening routes for customers' accounts that may need maintenance such as; fees reversed payoff information, or original loan documents etc.
- Providing outstanding customer service, while maintaining a queue of about 50-60 accounts in which I am personally the borrower's single point of contact.
- Accurately documenting accounts as well as checking several reports and making corrections if needed.
- Working as a team player assisting team members in calling and managing their accounts in their absence. Maintaining performance tracker as well as making sure borrowers are aware with modification process and where the account currently stands.
0-5 years of experience
Answered phones and responded to customer requests from an inbound call center.
- Technical support for DSL customers across a nine-state area.
- Provided customers with product and service information.
- Transferred customer calls to appropriate department.
- Identified, monitored, researched and resolved customer issues using computer system.
- Followed-up on customer issues that were not immediately resolved.
- Thoroughly documented and logged each interaction with customer.
0-5 years of experience
Review and complete daily/weekly control reports. Support upper level management projects and initiatives. Adhere to established guidelines when processing Bankruptcy and Foreclosure accounts to avoid violations.
- Contacts increased average monthly production of processed files by over 25%
- Tester for ECCS machines resulting in 70% reduction of problems before added to multiple sites
- Adhering to established guidelines when processing Bankruptcy and Foreclosure accounts
0-5 years of experience
Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
- Followed up with clients to ensure optimal customer satisfaction.
6-10 years of experience
Met with customers to understand their needs, hardship and intent regarding their properties
- Provided customers with information and educated them on modification process
- Collected and reviewed documentation for a complete file to send to underwriting in timely manner
- Based on customer needs, communicated with appropriate departments, assisting customers and enhancing
- Communicated to clients the decisions regarding loss mitigation and workout options
- Managed pipeline ensuring open cases were resolved without exception
- Ensured that final modification agreements were correctly signed and returned promptly
- Communicated and kept the borrowers appraised throughout the modification process
- Developed strong relationships with clients and colleagues
- Provided superior services by seeking alternative options
- Chase Homeownership Award for Excellent Customer Service
0-5 years of experience
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
- Aligned with routine inbound or outbound collections calling processes.
- Contacted delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loss mitigation accounts
- worked with customers to establish full balance repayment plans
- Worked an established list of accounts on an automated collections system and auto-dialer.
- Resolved routine billing inquiries and negotiated payment arrangements to cure delinquent accounts.
- Educated customers on account terms and alternate payment programs and methods. Navigated a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
- Ensured the title is clear for modifications and deed-in-lieu of foreclosures, verified arrears, formulated terms of repayment, drafted stipulated repayment agreements, prepared workout files for modifications, and enforced terms and conditions of the agreement.
- Negotiated with home owners, insurers, investors, real estate agents and attorneys on loss mitigation options for the best financial solution for the company.
- Reviewed modification documents against the database/modification worksheet to ensure accurate information is loaded.
- Researched and resolved inquiries and problems related to negotiating loan agreements, delinquency arrangements or pending foreclosures.
6-10 years of experience
Conduct face to face meetings with customers in default or at high risk for delinquency to collect financial documents and evaluate their financial ability, intent, willingness, reason/risk for default, and apply the appropriate retention or liquidation solutions.
- Analyze mortgage documents, including Profit and Loss statements, HUD documents and tax information and synthesized data to determine optimal outcomes for borrowers
- Maintain strong communication and presentation skills with diverse groups and individuals
- Consistently review all documents for accuracy, assisting in problem resolution while researching issues.
- Ability to work under stringent deadlines achieving monthly goals with expected quality in accordance with policies and procedures
- Coordinate and facilitate loss mitigation efforts with associated departments, foreclosure counsel, default and real estate vendors
- Achieved numerous perfect 10 customer satisfaction scores
- Maintained caseload of 250 plus files
0-5 years of experience
Trained new cashiers, starters/rangers and cart attendants
- Assisted with the merchandising process to incorporate customer expectations
- Managed visual pro-shop merchandising
- Developed a new process for a more efficient inventory tracking
- Scheduled, organized, and managed league program
- Created computer templates for cart signs, score cards, player lists, and scoreboards
- Became proficient and trained others on the new POS system
- Generated and reconciled daily accounting statements
0-5 years of experience
Received, classified and referred customers to desired department while operating a cash register.
- Addressed complaints and compliments.
- Maintained a clean, neat and tidy environment for all customers and employees.
- Handled incoming shipping procedures (maintained inventory), organized merchandise from boxes in a timely manner and placed items in their proper place enabling the continuous movement of merchandise.
- Quickly advanced as a valued team member and began training and taking on responsibilities as a supervisor to include helping train new employees.
- Provided guidance and assistance to subordinates while having maintained a teamwork environment.
- Assisted in preparation and collection of periodic reports.
0-5 years of experience
Conduct face to face meetings with customers in default or at high risk for delinquency to collect financial documents and evaluate their financial ability, intent, willingness, reason/risk for default, and apply the appropriate retention or liquidation solutions.
- Analyze mortgage documents, including Profit and Loss statements, HUD documents and tax information and synthesized data to determine optimal outcomes for borrowers
- Maintain strong communication and presentation skills with diverse groups and individuals
- Consistently review all documents for accuracy, assisting in problem resolution while researching issues
- Ability to work under stringent deadlines achieving monthly goals with expected quality in accordance with policies and procedures
- Coordinate and facilitate loss mitigation efforts with associated departments, foreclosure counsel, default and real estate vendors
- Achieved numerous perfect 10 customer satisfaction scores
6-10 years of experience
Maximized customer satisfaction by providing friendly and helpful customer service.
- Provided excellent customer service while providing telephone and in-person support to customers demonstrating strong communication skills.
- Demonstrated strong listening skills to help address the individual needs of each customer.
- Performed duties at the cash register with integrity.
0-5 years of experience
Troubleshoot customer issues with connecting to internet using the DSL service
- Walked customer through registration and installment of new DSL service over the telephone
- Assisted customer with computer issues that prevented them from connecting to the internet
- Assisted trainers and new hires during training classes as well as coached the new hires once they were on the floor
- Back up lead to the lead desk within the call center
- Assisted the managers and call center manager with projects within the call center
0-5 years of experience
- Advised customers on purchases and provided excellent customer service.
- Developed reputation for prompt, efficient service with high level of accuracy.
- Maintained thorough knowledge of store merchandise.
- Developed constructive working relationships with others and maintain them over time.
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