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Client Support Specialist Resume Samples
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0-5 years of experience
- Supported various levels of payroll and HR clients to provide prompt and thorough responses to all types of service inquiries for clients.
- Provided support to application users which include instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions and alternatives.
- Developed and maintained effective verbal and written communication with all parties.
- Piloted program to assist new and recently upgraded clients transitioning from implementation to ease into product and service use.
- Mentor new hires on phones to ensure delivery of world class service and proper use of system applications.
- Assisted high revenue clients.
- Trained team members on new phone software.
0-5 years of experience
- Managing multiple projects and client inquires for roughly 400+ clients.
- Conducting live presentations and one-on-one training seminars in person and through webinars.
- Helping college students across the country receive millions of dollars in scholarship funds.
- Maintaining an overall client satisfaction rating of 98%.
0-5 years of experience
Responsibilities:
- Provide client/technical support for web based application
- Investigate, track and manage escalated client issues by ticketing system
- Ensure needed fixes are applied and investigate software logs to identify issues
- Provide training to junior support members and assist team members with complex support issues
- Manage critical projects assigned by leadership
- Work with managers to identify backlog items and sprint outlines for internal client projects
0-5 years of experience
- Provide sales and account management teams with exemplary support
- Identify and fix technical issues for clients
- Create custom reports to measure client ROI for retention purposes
- Oversaw our team intern, planned and monitored daily workload
- Accompanied account manager on client visits, acting as a counterpart to provide technical answers as well as campaign optimization suggestions
0-5 years of experience
- Supporting and maintaining an ongoing relationship with existing clients in Salesforce.
- Retain clients and maintain strong references and to increase new revenue opportunities.
- Utilize excellent relationship management skills to ensure optimal client satisfaction.
0-5 years of experience
- Completing client inquiries related to payroll questions and maintenance.
- Creating casework to resolve complex payroll inquiries such as custom reports, W-2 delivery inquiries, and some tax related functions.
- Programming client databases to ensure quality payroll services, which include special calculations of pay-data batches, deductions, adjustments to wages, and other payroll functions.
- Directing clients on the [company name] website for payroll subjects such as deductions, taxes, garnishments, terminations and rehires.
0-5 years of experience
- Processing Payments and Insurance Claims
- Operating a multi-line phone, Fax and Bulk Scanner
- Picking up and inputting Anesthesia Charges
- Process, organize, prioritize and respond as necessary using anesthesia database.
0-5 years of experience
- Assist Clients with their human resource and payroll needs including setting up benefit plans, editing benefit plans, hiring & firing employees.
- Assist with troubleshooting human resource and payroll issues
- Help with creating, editing and previewing performance reviews
- Help with creating, editing and previewing requisitions.
- Resolve routine customer concerns with solutions
- Handle customer inquiries that could require data entry changes
- Working with Workforce Now, HRB Module, Pay-X
0-5 years of experience
- Oversee daily operations for select national accounts
- Coordinate the setup and ongoing of service for accounts
- Consult in concerns of accounts with both local and corporate level employees
0-5 years of experience
- Resolve routine customer concerns with predefined solutions
- Answer non-technical questions regarding ADP products
- Learn and navigate ADP systems in order to respond to issues
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