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Client Support Specialist Resume Examples

Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business. Successful resume samples for Client Support Specialist mention duties like handling client requests, solving technical issues, solving incidents, managing databases, processing client accounts, and managing billing information. Those interested in a Client Support Specialist position should be able to demonstrate the following skills in their resumes: customer service, good communication and listening skills, telephone etiquette, knowledge of company services, and organizational skills. Eligible candidates hold a college degree in a relevant field.

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Client Support Specialist Resume Samples

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Candidate Info

10

years in workforce

4

years at this job

BS

Business Management

MA

Human Resources

Client Support Specialist III

Supported various levels of payroll and HR clients to provide prompt and thorough responses to all types of service inquiries for clients.
Provided support to application users which include instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions and alternatives.
Developed and maintained effective verbal and written communication with all parties.
Piloted program to assist new and recently upgraded clients transitioning from implementation to ease into product and service use.
Mentor new hires on phones to ensure delivery of world class service and proper use of system applications.
Assisted high revenue clients.
Trained team members on new phone software.

Candidate Info

8

years in workforce

3

years at this job

BA

Speech Communication And Rhetoric

MA

Communication

Health Policy / Health Education (all But Dissertation)

Client Support Specialist

Managing multiple projects and client inquires for roughly 400+ clients.
Conducting live presentations and one-on-one training seminars in person and through webinars.
Helping college students across the country receive millions of dollars in scholarship funds.
Maintaining an overall client satisfaction rating of 98%.

Candidate Info

14

years in workforce

3

years at this job

BA

Information

BA

Information

Client Support Specialist Level II

Responsibilities:

Provide client/technical support for web based application
Investigate, track and manage escalated client issues by ticketing system
Ensure needed fixes are applied and investigate software logs to identify issues
Provide training to junior support members and assist team members with complex support issues
Manage critical projects assigned by leadership
Work with managers to identify backlog items and sprint outlines for internal client projects

Candidate Info

3

years in workforce

1

year at this job

Client Support Specialist, Inside Sales

Provide sales and account management teams with exemplary support
Identify and fix technical issues for clients
Create custom reports to measure client ROI for retention purposes
Oversaw our team intern, planned and monitored daily workload
Accompanied account manager on client visits, acting as a counterpart to provide technical answers as well as campaign optimization suggestions

Candidate Info

4

years in workforce

1

year at this job

AAS

Information Technology Network System Administration Program

AA

Early Childhood Education

Client Support Specialist

Supporting and maintaining an ongoing relationship with existing clients in Salesforce.
Retain clients and maintain strong references and to increase new revenue opportunities.
Utilize excellent relationship management skills to ensure optimal client satisfaction.

Candidate Info

8

years in workforce

7

months at this job

AA

Communications

BS

Business

Client Support Specialist Trainee

Completing client inquiries related to payroll questions and maintenance.
Creating casework to resolve complex payroll inquiries such as custom reports, W-2 delivery inquiries, and some tax related functions.
Programming client databases to ensure quality payroll services, which include special calculations of pay-data batches, deductions, adjustments to wages, and other payroll functions.
Directing clients on the [company name] website for payroll subjects such as deductions, taxes, garnishments, terminations and rehires.

Candidate Info

13

years in workforce

2

years at this job

Nursing - Cna

Management And Hazardous Communication

Client Support Specialist

Processing Payments and Insurance Claims
Operating a multi-line phone, Fax and Bulk Scanner
Picking up and inputting Anesthesia Charges
Process, organize, prioritize and respond as necessary using anesthesia database.

Candidate Info

8

years in workforce

1

year at this job

BS

Communications

MA

Business Administration

Client Support Specialist I

Assist Clients with their human resource and payroll needs including setting up benefit plans, editing benefit plans, hiring & firing employees.
Assist with troubleshooting human resource and payroll issues
Help with creating, editing and previewing performance reviews
Help with creating, editing and previewing requisitions.
Resolve routine customer concerns with solutions
Handle customer inquiries that could require data entry changes
Working with Workforce Now, HRB Module, Pay-X

Candidate Info

6

years in workforce

2

years at this job

Business Management

Client Support Specialist

Oversee daily operations for select national accounts
Coordinate the setup and ongoing of service for accounts
Consult in concerns of accounts with both local and corporate level employees

Candidate Info

9

years in workforce

1

year at this job

BA

Biology

MS

Healthcare Services Management

Client Support Specialist

Resolve routine customer concerns with predefined solutions
Answer non-technical questions regarding ADP products
Learn and navigate ADP systems in order to respond to issues

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