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Client Care Coordinator Resume Samples
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0-5 years of experience
- Consult with patients regarding treatment plan and determine insurance calculations and financial options.
- Organized and maintained patient charting process, prioritized and reviewed charts for completeness.
- Answer an average of 25- 30 calls per day, addressing inquiries regarding payment agreements veterinary services. Accepting payments, answering inquires related to appointment scheduling needs that best services the animals.
- Communicate effectively with clients in regards to patient health care.
0-5 years of experience
- Interfaced with the Department of Homeless Services, Shelter providers, and community based organization to enhance and ensure optimal service delivery children and families.
- Completed psychosocial assessments for episodically homeless families impacted by multiple systems. Used self-reporting screening tools for a comprehensive assessment of strengths and needs.
- Conferred and consulted with the Administrative for Children's Services, Department of Education and various preventive agencies to ensure that families and children are receiving full support while in shelter and upon exiting to minimize the effects of homelessness on educational outcomes.
- Initiated business and community partnerships which increased employment opportunities for residents. Served as program liaison to community based organizations, businesses, and local mental health programs.
- Secured monetary, service, and item donations from community and business partnerships such as Capital One, G-Squared Consulting, and Bottomless Closet.
- Used knowledge of social and emotional factors that affect functioning to construct detailed discharge plans and decrease the occurrence of recidivism in the shelter system.
- Worked from a strengths-based, family centered framework to provide short-term psychotherapy, assess family needs/strengths and provide mental health referrals as needed.
- Implemented a multidisciplinary approach to client care and well-being through educational groups and staff development and trainings.
- Provided regular reports detailing initiatives and outcomes for employment and mental health.
- Coordinated various employment training and hiring events on-site for residents. Facilitated various workshops to increase resident employment and educational opportunities.
0-5 years of experience
- Provide administrative support for clinical services including data entry, generating reports, respond to requests for clinical records entry
- Respond to telephone and e-mail inquiries regarding clinical services
- Monitor clients' self-administration of medications according to procedure
- Oversee client activities, run socialization groups and ensure safety and security of facility
0-5 years of experience
- Manage front desk, greet clients, schedule appointments, maintain patient charts and records, and take payments.
- Assist clients to treatment rooms and set them up for care.
- Assist with sales promotions and recruiting new clients.
- Used Microsoft office suite and Google calendar.
0-5 years of experience
- Social Services supervisor
- Engaged in a crisis driven environment that entails substance abuse and addiction, domestic violence, child maltreatment, trauma, and mental health conditions
- Delivery and coordination of services for families living at Macdonough Family Residence shelter
- Complete psychosocial assessments of complex families impacted by multiple systems
- Counsel families to assist with specific stressors associated with living in shelter
- Facilitate appropriate linkages for families to community based services
0-5 years of experience
- Utilized skills in 5 star customer service and relationship building
- Utilize the full functionality of Avimark software
- Email, phone communication, and scheduling appointments (flex scheduling).
- Trained oncoming team members in Standard operating policies/procedures.
- Generate end of the day, monthly and yearly reports, handle all cash and credit card transactions
- Responsible for marketing and advertising of the hospital, maintain and update the hospital website, create flyers and public awareness notification styles for clients, market promotions within the hospital.
- Client education in many subjects of veterinary medicine (puppy/kitten, senior care, preventative care, DENTAL, diet, etc.)
- Create Training manuals and how to binders for new hires
- Update unposted transactions, and generate audit trail reports to ensure all monetary issues are resolved.
- Display grace under pressure- Empathy and Sympathy
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