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Operations Specialist Resume Samples
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Candidate Info
years in workforce
years at this job
Community Association Manager 18 Hr Pre-licensing Course
Business Administration
Call Center Operations Specialist
Promoted to Call Center Operations Specialist position to analyze current processes and procedures and work with the I.T. Department to implement quality improvement ideas in the CRM system and website. Developed and implemented call scripting, revised disclaimers to meet state and federal compliance requirements, created product of the month handouts and implemented training and re-training on selling and upselling products. Updated reference charts to reflect product information as per the dental networks and also as listed on the website. Evaluate agent performance by performing call evaluations, side by side coaching with sales and retention agents, provide immediate feedback to improve performance, ensure that superior customer service was provided and acknowledge high performing sales agents. Held weekly team huddles and monthly team meetings to brainstorm and share ideas, role playing and updating the team on monthly metrics. Created and implemented weekly and monthly performance based contests to motivate sales agents and recognize outstanding agents. Performed time keeping for 45+ agents on a weekly basis. Calculated and tracked monthly commission payouts for all agents. Responded to email inquiries from customers regarding compliments, complaints and product information. Handled supervisor escalation calls as needed. Implemented one call resolution.
- Increased company revenue by $600,000+ yearly after analyzing automatic renewal process and trends by making several suggestions which were implemented and assisted the company in meeting/exceeding monthly revenue goals
- Increased customer retention by 2% by implementing one call resolution to the retention agents and by retraining the retention agents with revised call scripting, using active listening skills and overcoming objectives
- Answered and assisted inbound calls from Spanish speaking customers and members when Spanish speaking agents were not available
- Created and implemented: Listen, Acknowledge and Resolve
Candidate Info
years in workforce
months at this job
Engineering Science As
Business Administration
Operations Specialist
Managed/strengthened over 500+ partnerships, this generated an increase of 30 % in partner referrals
- Resolved complex administrative problems, saved valuable time, and increased productivity in the organization
- Attended/represented the company in multiple events statewide, generated over $ 60,000 in profits
- Organized /conducted weekly staff meeting, discussed new projects, objectives, and career development strategies
- Developed personalized strategic financial plans for clients, this contributed to a 25% increase in new partnerships
- Coordinated /conducted clerical/office support activities for the financial center and upper management
Candidate Info
years in workforce
years at this job
Bachelor of Business Administration
Operations Specialist
Involved in transitioning statements from third party to in-house, saving over $10K annually as well as giving bank more control over content.
- Trusted to assist VP of Operations with completing monthly/quarterly performance reports for stakeholders.
- Trained and mentored an Operations Specialist in all departments.
- Assisted in training new customer service employees and tellers.
- Advised current and potential customers on accounts/products to maximize new money and increase customer
- Developed problem solving skills through helping customers with moderate to difficult banking issues and concerns.
- Maintained high level of communication with colleagues on all levels including President and VP of Operations.
Candidate Info
years in workforce
months at this job
Marketing
Operations Specialist
Analyzed records and documents to verify accuracy with manifests and invoices of incoming/outgoing shipments
- Conferred with management to rectify problem and compliance issues
- Computed space, shipping and storage availability by utilizing established databases to maximize cost savings
- Liaised with carrier representatives to expedite and facilitate established processes, to improve operations
- Reviewed, reconciled, and annotated documents, such as work orders, bills of lading, and shipping orders to accommodate a seamless transition of materials
- Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates.
Candidate Info
years in workforce
years at this job
Information Technology
Leadership Course
Operations Specialist
Operates multiple Tactical Digital Information Links. Directs the tactical integration of joint inter-service link operations, controls communications, overall track processing, sensor information correlation, and link integration within the theater of operations. Resolves link operation problems and communicates joint hierarchy interface faults to higher authority.
- Acted as work center supervisor.
- Served as Safety PO, identified 45 safety discrepancies in 80 spaces, and ensured corrections in a timely manner.
- As CMS custodian responsible for the inventory of 200 publications, 150 CD-ROMS, and daily crypto.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Book Search Operations Specialist
Lead the team responsible for digitized content quality issues in [company name] Play Books.
- Developed and formalized internal processes, including training materials, to support team growth.
- Started a tracking process to quantify and categorize quality issues.
- Gathered, prioritized, and presented data-driven software requirements to engineers and managers.
- Took on the responsibility for opening books to "full-view" in response to customer requests, working with in-house counsel to ensure compliance with copyright laws and [company name] procedures.
- Acted as liaison between various cross-functional teams, ensuring prompt resolution of all requests from both customers and other internal teams.
Candidate Info
years in workforce
years at this job
Business Administration
Master of Business Administration
District Operations Specialist
Assisted seasonal tax office associates with their hiring documents, schedules, and education requirements, aided in the interview process, monitored work schedules, conducted performance reviews, managed labor and payroll, assembled and organized budget and labor reports, planned and setup group meetings, and maintained district personnel files.
- Attained #1 District recognition by improving revenues 12%, obtaining a 25% product sales success rate and growing future appointment setting to 70%.
- Improved rehire rate to 85% by assuring proper education credits were attained by 250+ tax associates, keeping communication lines open during offseason via emails, voicemails and district newsletters.
- Achieved a 3:1 revenue to labor ratio, minimizing labor costs to stay within budget.
- Increased associate productivity 10% by expanding employee usage of appointment setting tools which included proper scheduling thereby reducing unnecessary overtime.
- Reduced office cash drawer overs / shorts to less than 1% improving financial goal attainment and employee confidence.
- Created labor reports that identified inefficient use of manpower and became the catalyst for streamlining tasks.
- Proactively identified areas of opportunity for office managers to increase new clients and total return growth, establishing plans and methods to attain these goals.
- Maintained personnel files - full compliance of all applicable laws and error free resulting in successful in house audits.
- Retained talent by hiring key employees, setting expectations and recognizing good performance.
Candidate Info
years in workforce
years at this job
Business Management
Operations Specialist
Utilize multiple administrative systems to process customer requests and update customer records in a timely and accurate manner. Effectively communicate Variable Universal Life product features to individual policy owners and insurance agents.
- Consistently surpassed the accuracy and productivity goals of 98%.
- Write correspondence letters as necessary. Consistently exceeded the correspondence quality goal of 98% accuracy.
- Review daily error reports. Research errors and collaborate with internal groups to resolve. Determine root cause and modify procedures when necessary.
- Represent the Life Operations department in weekly Fund Maintenance project meetings and inform the team of upcoming activity.
- Create and improve procedures and job aides. Analyze work flows for process improvement opportunities to increase efficiency.
- Assist with ad-hoc projects to ensure deadlines and compliance standards are met.
Candidate Info
years in workforce
years at this job
Finance
Operations Specialist
Maintain changes, cancellations, and terminations of client access to LPL software
- Ensure subscription processing and review of procedures
- Perform special requests from customer offices and other departments
- Wrote and updated procedures to adhere to company standards
- Researched and resolved issues with billing of products
Candidate Info
years in workforce
years at this job
Health Information Technology
Operations Specialist
Provided administrative support for agency Operations department including: Call
Center, Environmental Services, Client Housing, Maintenance and Transportation.
- Created, revised and maintained agency forms for Operations department
- Reviewed Operations data, processes and documents and made recommendations for departmental changes and improvements
- Managed multiple property security systems including: training users and ensuring
- Developed and implemented a quality improvement process, including staff training in releasing of member health information, ensuring compliance with HIPAA, federal and
- Managed all aspects of company work order system including: assignment, assessment,
- Responsible for identifying and reviewing competitive bids and vendor
- Cross trained to ensure optimal departmental performance in absence of assigned staff
Candidate Info
years in workforce
year at this job
Business Administration
Lender Placed Operations Specialist
Assisted with strategic goals to maintain contractual and regulatory compliance set for by Federal Government Laws and Client/Vendor business agreement and established procedures.
- Researched and analyzed exception items initiated via reports, clients' systems, outsourcing centers, and Account Executive.
- Collected and consolidated audit data/results by providing a gauge for trending analysis to create internal trackers that identified and communicated potential areas of improvements - cycle timing, training, procedural accuracies for root cause analysis and supported coaching and development.
- Composed findings with conclusions to minimize companies' risk and exposure to potential losses.
- Completed REO Report for status updates.
- Participated in developing internal processes for implementation to improve quality assurance across departments and improving client relations in tracking Lender placed insurance triggers, requirements and policies.
Candidate Info
years in workforce
years at this job
Business Administration
Operations Specialist Associate
Provided detailed assessments of financial statements and helped resolve client issues related to transaction postings, account holdings and Year to Date calculations errors.
- Analyzed key performance indicators of statement operation and updated monthly metric tracking reports used for monthly joint sessions between senior management and the clients.
- Complied with established KPIs in problem resolution by setting deadlines to all inquiries and demonstrating ownership of each issue.
- Provided clients with practical and customized service by addressing and prioritizing all statement ad hoc requests, such as statement re-renders, campaign message/insert and hold requests.
- Reviewed and resolve financial statement discrepancies by working with internal operations teams and client managers on statement impacting issues.
Candidate Info
years in workforce
years at this job
Finance
Holistic Health Education / Consciousness Studies
Sales/marketing Operations Specialist
Was responsible for creating various reports and producing key performance indicators for the sales department.
- Coordinated efforts between the sales and marketing departments to implement the company's lead generation strategies.
- Monitored resources on Requests for Information (RFI's) to secure government contracts and facilitated the application process.
- Assisted with several aspects of CTK's inbound marketing efforts utilizing Infusionsoft software.
- Performed marketing research to find new prospects (list building) to expand nonprofit vertical markets.
Candidate Info
years in workforce
months at this job
Administration Of Justice
Administration Of Justice
Global Security Operations Specialist
- Provided 24/7 enterprise-wide security monitoring, global access control systems support, crisis management, and emergency contingency planning for 150 facilities.
- Reviewed, analyzed, and coordinated appropriate responses to reports of illegal activity, policy violations, and threats to business continuity through in depth collaboration with multiple business units.
- Monitored, researched, and assessed threat alerts and open-source intelligence to support the resolution of real-time geopolitical and natural-disaster related risks.
- Developed daily intelligence reports and briefed senior client leadership on report findings via in-person presentations and telephone conferences.
- Conducted preliminary interviews for parties in client investigations involving identity theft, credit card fraud, and asset misappropriation.
- Maintained computer databases for physical security access management of 25,000 employees.
Candidate Info
years in workforce
years at this job
Criminology And Forensics
Project Management
Aviation Operations Specialist
Planned and coordinated logistics and materials for boarding meetings, committee meetings and staff events.
- Managed office supplies, vendors, organization and upkeep.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Drafted biweekly time sheets for {487} executives and employees.
- Assisted with event planning, including associated travel and logistical arrangements.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Coordinated board and committee meetings, included schedules and information preparation and distribution.
Candidate Info
year in workforce
months at this job
Business
Corporate Actions Operations Specialist -stock Loan Team
Balanced Third Party Payable account daily, matching our debits and credits while investigating unapplied funds.
- Settled open accounts using incoming funds from nine major lending agents, applying applicable gross and international tax rates.
- Analyzed past results as well as calculated future projections to ensure operational efficiency.
- Identified and escalated discrepancies with the lending agents until they were resolved.
Candidate Info
years in workforce
years at this job
Electronic Engineering Technologies
Accounting
Senior Operations Specialist - Insurance (hazard, Flood, Windstorm)
Reviewed loan servicing files and supporting documentation to verify borrowers correct insurance
information, property address and or payment issues. Liaison to third party vendor. Prepared daily, weekly,
monthly work volume reports on stop payments on checks pertaining to insurance payments for senior management review.
- Created/implemented a streamlined spreadsheet rolled out to an 8 member financial accounting group, with financial data received from Third Party vendors. Reduced processing time 34% daily.
- Accurately researched/investigated/resolved 40 insurance issues/complaints received per day. Consistently achieved internal quality assessment audits and KPM (key performance measurement).
- Obtained advanced funds and processed subsequent repayments in accordance with corporate requirements/policies to correct issues with a loans escrow account.
Candidate Info
years in workforce
years at this job
Business Administration
Sr. Teller Operations Specialist
Managed team of six professional tellers and 3 personal bankers; ensured team provided exemplary customer service in all teller and personal banker activities; coordinated tellers and personal bankers' schedules and duties.
- Rigorously adhered to bank standards, procedural requirements, and regulatory policies guidelines; successfully completed yearly compliance audits set forth by company policy.
- Coached and assisted tellers with complex customer transactions and customer issues; maintained highest level of standard for tellers' customer service performance; cultivated engaging, cohesive and productive environment among colleagues.
- Worked closely with Banking Center Manager to ensure all operational functions were met; performed all Banking Center Manager's responsibilities in his/her absence.
- Maintained lockbox and ATM security within the branch; reported discrepancies in accounting.
- Successfully generated new customer relationships by applying bank sales concept for all new/prospective customers; cultivated and strengthened relationships through outreach efforts such as special events, participation in outside events and community networking.
- Exceeded sales goals through cross-selling of products and services for retail, mortgage, and small business accounts; worked closely with Branch Manager to develop sales plan for personal banker team;
- Maintained bank's safe deposit box; served as bank's notary public; performed all branch's home equity loan closings
Candidate Info
years in workforce
years at this job
High School Diploma
Sociology
Health / Media Communications
Program Operations Specialist
Division's Primary Property Manager for assets valued over $150,000 (Awarded 100% Property Management Award)
- Responsible for coordinating, tracking and announcing professional conferences/meetings using Integrated Conference Approval Database
- Compose and disseminate correspondences for in-house operational projects
- Provide assistance to project managers on as-needed basis for processing budget proposals
- Project Manager for Division's logistical relocation, office reconstructions and restorations
- Complete and expedite purchasing requisitions
- Selected as a mentee with Communications Branch; assist with writing articles & tweets related to adolescents, public health initiatives and program operations
Candidate Info
years in workforce
years at this job
Marketing And Business Administration
Business Administration Studies
Operations Specialist
Instrumental team player managing all deliverables for world-wide and world-class client training events including planning, production, distribution, inventory control, logistics and financial reporting. Essential responsibilities include:
- Manage a $4M client training budget for world-wide class delivery with the goal to increase revenue share and meet corporate mission.
- Administer full cycle event logistics including scheduling client training events, staffing, contract management, production, invoicing and reporting
- Develop process improvement documentation to support internal and external clients in using the learning management system and ensure overall client satisfaction.
- Lead project manager for the Insight pre-conference workshops for 300 clients including organizing a support team, planning and administering course offerings, staffing, database administration, internal and external client communications, training materials production and delivery, and reporting to increase client awareness of product offerings.
- Collaborated with business partners and cross-functional teams on the implementation of [company name] University's learning management system which improved performance measurement metrics and improved marketing efforts, strengthened client knowledge and awareness, and increased client satisfaction.
- Given the "[company name] Champion" award by the executive team for the successful launch of the new learning management system.
Candidate Info
years in workforce
years at this job
Applied Science
Operations Specialist
Supervised and trained junior personnel in using vital electronic equipment used in ship's self-defense resulting in high satisfactory inspection rates.
- Drafted and prepared over 10 confidential operational status reports detailing personnel information, ICD-9 designations of ill personnel and status of vital equipment from seven Department Heads to help facilitate effective communication within senior leadership to address organizational needs.
- Proficient in Microsoft Word, PowerPoint; internet applications.
- Good organizational skills with ability to work effectively with co-workers.
Candidate Info
years in workforce
years at this job
Liberal Studies
Organizational Leadership
Practical Theology
Advancement Operations Specialist
Serve as the systems expert and department lead for Oracle Discover Advancement.
- Developed logic for IT to build reports for the Office of Advancement
- Managed access to and use of constituent information and reports.
- Collaborated with the Executive Director of Marketing & Operations to define segmentation strategies.
- Developed and maintain a high standard of service in providing reports, mailing lists, donor information and support to end-users, including university deans and administrators.
- Served as a backup for gift processing, creation of designations and appeal codes in Banner, constituent profile search, development and maintenance.
Candidate Info
years in workforce
years at this job
High School Diploma
Travel And Tourism
Sales and Operations Specialist
Received incoming calls from tops sales producing Representatives.
- Provided general account information and maintained Representatives' accounts.
- Researched and resolved customer and Representatives' issues including missing or damaged items and pricing problems.
- Handled and resolved escalated issues from District Managers.
- Researched alleged fraud on accounts by request of senior management. Called and investigated background on suspicious addresses and phone numbers. Used excel and word to present detailed findings to senior management.
- Virtually trained Representatives on conducting successful fundraising events for local non-profits resulting in increased customer base and additional sales. Explained state and federal requirements for an eligible tax exempt event, adjusting accounts, as needed, for IRS regulations.
- Explained components of Leadership Sales and Recruiting, including how to achieve and maintain title of achievement. Informed Representatives of performance standards and repercussions of poor performance.
- Informed Representatives of frequently revised sales incentives and related performance standards.
- Exceeded all call metrics including average handle time, call quality (averaged 95/100) and after call work.
Candidate Info
years in workforce
year at this job
Applied Science
Technical Operations Specialist
Ensure compliance with both company and client established guidelines / specifications.
- Handled escalated calls / support issues to guarantee customer satisfaction while maintaining standards and policies of both the team and the client
- Provided upper-level technical support to clients with malfunctioning software
- Managed internal documentation on training and technical materials
- Maintained constant communication between our office, Customer Service, and development teams in other locations around the country
- Ensured accurate client and customer information in multiple SQL databases, making modifications as needed
Candidate Info
years in workforce
years at this job
Business
Management (expected Fall Of 2015)
Human Resource Operations Specialist
- Proposed and implemented solution to make performance appraisal tracking and submission easier and more efficient; resulted in bringing the organization from 10% completion and submission rate to less than 1% completion and submission rate within 30 days
- Improved effectiveness of HR administration by developing a checklist for effective and consistent orientation programs for new employees; reduced average employee-integration time by 4 hours
- Create and carry out policies relating to all phases of staffing including identifying, recruiting, and retaining high potential associates (HIPOs)
- Plan, direct, and supervise the work of the full-time staff, and manage payroll and personnel actions
- Utilize personnel information systems to administer and compile records and reports pertaining to staffing, interviews, hires, transfers, promotions, and performance appraisals of 103 employees
- Executes complex administrative duties including travel and lodging arrangements across three states for approximately 40 personnel
Candidate Info
years in workforce
years at this job
Daily Operations Specialist
Responsible for evaluating and directing all communication and correspondence related to financial contributions and distributions of plan participants to the appropriate team member for reconciliation.
- Prepared and organized all correspondence related to plan terminations.
- Assisted the Compliance department with management of client issues.
- Instrumental in organizing and facilitating the timely distribution of plan participant's quarterly statements.
- Assisted with clerical responsibilities, including answering phones and filing when other team members were unavailable.
- Successfully completed numerous certifications regarding ethics, compliance and privacy in the workplace.
Candidate Info
years in workforce
months at this job
High School Diploma
Business Administration
Operations Specialist
Answered and quickly redirected up to 25 calls per hour
- Planned and coordinated logistics and materials for board meetings and staff events
- Created detailed expense reports and requests for capital expenditures
- Ordered and distributed office supplies while adhering to a fixed office budget
- Coordinated domestic travel arrangements, including booking airfare, hotel and transportation
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Distributed employee notices and mail around the office
- Assisted with event planning, including associated travel and logistical arrangements
Candidate Info
years in workforce
year at this job
Marketing Management
Project Management
Marketing Operations Specialist
Quality/compliance business process lead for division marketing materials responsible for training, daily monitoring and ongoing auditing, process development, and corporate audit liaison. Inventory management, including training, ongoing
efficiency projects, compliance and troubleshooting for user interface. Project lead for product or operational projects as needed.
- Monitored inventory use, resulting in $8000-10,000 annual savings
- Operations lead for YouTube vascular channel creation, focusing on scheduling, contracts, and legal/regulatory review
- Monitored and trained in compliance policies, procedures and systems, resulting in first internal audit with no
Candidate Info
years in workforce
months at this job
Management
Operations Specialist
- Managed over $12,000,000 worth of specialty medical equipment in 13 different states
- Developed company purchasing strategies, reducing costs of repair parts by over 22% YTD 2014
- Proactively managed company inventory levels reducing shipping costs by 35% YTD 2014
- Created efficient systems for equipment repair documentation and parts distribution
- Designed inventory software modules to improve inventory reporting accuracy
- Coordinated the logistics and documentation for delivery of equipment purchased by customers
- Managed the process of customer purchased product repairs
- Participated in the training of new market managers and equipment repair technicians
- Researched new warehouse locations and helped outfit these locations with equipment and supplies
- Coordinated the logistics of trade shows, demonstrations, trials, and customer education events
Candidate Info
years in workforce
years at this job
Multimedia / Web Design
Computer Science
Operations Specialist III
- Prepared, reviewed and audited daily tasks from overseas employees.
- Participated in weekly conference calls.
- Documented policies and procedures for tasks within department.
- Track data and report on tasks going overseas.
- Researched and resolved incoming emails from front line agents.
- Maintained knowledge of Dish Network products and equipment.
- Probed and resolved technical issues with customers over the phone in a timely and professional manner.
- Provided assistance to other departments.
Candidate Info
years in workforce
years at this job
Government
Aviation Operations Specialist Course
Aviation Operations Specialist
Processed local and cross country flight clearances.
- Maintained individual flight records.
- Prepared and submitted flight reports as a supervisor.
- Coordinated flight plans with all related agencies.
- Maintained training records for over 300 personnel.
- Coordinated over 100 training opportunities for soldiers within the Battalion.
- Communicated with commanding officers to plan and execute events ranging in size.
- Managed cash for events, battalion fundraisers, and S3 shop supplies.
Candidate Info
years in workforce
years at this job
Computer Engineering
Help Desk & Operations Specialist
Assisted in troubleshooting PC and network issues over the phone, by e-mail and in person
- Monitored job processes and network uptime through Tidal and Nagios software
- Kept detailed records of all cases assigned in HEAT ticketing system and followed up with existing tickets
- Was responsible for setting up new and returning users in Active Directory, Unix and Lawson systems as well as assigning proper access rights to each
- Worked with third party vendors to minimize downtime for remote locations and replaced hardware as needed
- Created new support documentation and maintained existing procedures for updates and accuracy
- Was responsible for PC building and software installs
- Created virtual desktops for users to ensure legacy applications were supported
- Managed users and servers in Citrix Management Console
Candidate Info
years in workforce
years at this job
Accounting
Teller Operations Specialist/senior Teller
Motivated and managed teller staff to meet sales and service.
- Managed operations workflow ensuring the work was processed in a timely manner.
- Developed and implemented and product knowledge workshop for banking center staff.
- Accepted deposits, cashed checks and reconciled vault cash nightly.
Candidate Info
years in workforce
years at this job
Payments and Operations Specialist II
Solely responsible for in sourcing of items processing duties: in-clearing items, returns, charge backs and exception items through the Federal Reserve
- Processed customer calls for debit card fraud and dispute Reg. E claims; followed through with customer and card providers for the resolution of claims
- Processed incoming and outgoing domestic and international wire transfers and Western Union transfer
- Balanced multiple general ledger accounts daily
- Reviewed daily reports for data input accuracy; audited additional reports
Candidate Info
years in workforce
years at this job
Technological Entrepreneurship And Management
Liberal Arts
Operations Specialist
Lead the day-to-day operations & logistics of merchandise throughout its life cycle in a luxury store environment using ERP software.
- Delivered the foundation & promoted the environment for accurate space management, inventory management, & facilitated the productivity for excellent
- Created processes that initiated significant positive changes in asset protection, in accordance with maintaining high levels of service to our customers.
- As the Operations Specialist, I initiated cost effective practices for the store's daily operations, in partnership with our corporate Operations, Transportation,
- In partnership w/the Region Store Trainer, educated team members on policy, company mรฉtiers, and new & efficient ways of working.
- Through the creation of store support with our efforts through our teams & store leadership, I was integral in initiating a drop in loss from 3.4% to 1.1%.
Candidate Info
years in workforce
years at this job
Communication Studies
Master of Arts
Senior Sales and Operations Specialist
Executing promotions and campaigns designed to increase brand equity and achieve sales objectives
- Maximizing sales and profitability by focusing on key business initiatives such as marketing execution, inventory management, customer experience, and cash management
- Preparing reports to identify customer trends and services
- Supervise hiring, training, staffing, and coaching of solution specialists
- Working with business partners to design and coordinate in store marketing events to increase sales traffic and brand awareness
- Play an instrumental role for stores to obtain #1 in the region for operations, sales, and customer experience
- Primary contributor of a Six Sigma team that implemented a process change for a three million dollar business opportunity
Candidate Info
years in workforce
years at this job
Associate of Arts
Business Management
Accounting
Operations Specialist
- Using General Accounting and Ledger Principles.
- Member: National Standard Work Team. Purpose: Identifying and implementing change to reduce waste and inefficiencies in all levels of business from the local level to national level.
- Assist in developing and streamlining workflow for lean initiative.
- Reconciliation of cash statements, personally responsible for over $10M activity a year.
- Managed a book of business with over 500 institutions, created strong working relationships with the majority.
Candidate Info
years in workforce
years at this job
Operations Specialist
Provide administrative support to store leadership team of 8 - 10 managers as well as supporting neighborhood stores when needed
- Organize and assist all hiring events, coordinate interviews, and trainings for the market to provide a seamless candidate experience from start to finish
- Identify visual and operational opportunities in all areas of the store and ensure
- Initiate, schedule, and track all work orders and help desk tickets from start to finish to ensure minimum store disruption while also confirming completion
- Actively monitor and troubleshoot computers, printers, POS devices and network
- Lead the visual team to ensure merchandise, demo product, and marketing material
Candidate Info
years in workforce
years at this job
Computer Network Administration
Benefits And Compensation Workshop
Human Resources Operations Specialist
First benefits and payroll point of contact for approximately 200 multi-state employees.
- Administer Payroll and troubleshoot ADP issues as needed.
- Process employee benefits, new hires, and terminations as required.
- Build out enrollment in ADP Self-Service, assist with benefit communications, reporting, carrier relations,
- Responsible for onboarding new hire tasks and workflows ensuring new transition for new hires.
- Maintain ICIMS applicant tracking system as well as provide support to Corporate Recruitment function.
- Promoted in January 2013, received numerous 'spot' awards for contributions.
Candidate Info
years in workforce
years at this job
Business
Operations Specialist
Provide training to 5 soldiers regarding Chemical, Biological, Radiological, and Nuclear (CBRN) equipment and operations
- Manage inventory that includes vehicles, trailers, generators, and operations equipment
- Operate and sustain CBRN detection and decontamination equipment
- Maintain accurate maintenance records and complete monthly activity reports and logs
- Collaborate and foster a positive working relationship with officers and senior enlisted
- Assist in monthly Preventive Maintenance Checks and Services (PMCS) on HUMVS and generators
Candidate Info
years in workforce
years at this job
Operations Specialist
Verify 401(k) distribution forms are completed properly; contact appropriately for corrections/missing information
- Calculate vesting percentages and be sure that distribution qualifications are met
- Complete loan amortization schedules, promissory notes and various loan documents
- Train new employees on procedures for processing termination distributions, loan, in-service and hardship distributions
- QA/Review distributions forms and calculations before staff processes
- Create and update distribution logs for reporting
Candidate Info
years in workforce
years at this job
Physical Education
Physical Education / Exercise & Sports Science
Securities Operations Specialist - NRA Tax Reporter
Oversaw the certification and documentation of non-resident Alien accounts-NRA
- Produced and checked originality of IRS Forms to ensure compliance-NRA
- Audited and reviewed form 1099 and 1042s
- Review tax withholding for reversal
- Opening Accounts
- Guide Financial Advisors and Certified Assistants on policies for tax documents
Candidate Info
years in workforce
years at this job
Food Operations Specialist
Prepared, cooked, and served 3 quality meals a day for a headcount of anywhere from 150-600 soldiers daily.
- Maintained sanitary and safe working conditions indoor and outdoor environments with a 100% accident free success rate
- Over saw the safeguard and appropriate storage of various types of potentially hazardous products with a 0% of cross
- Experienced working with extremely diverse groups, personal size ranging from about 3-30.
Candidate Info
years in workforce
years at this job
High School Diploma
Operations Specialist (back Office)
- Provided appropriate support within a designated section of the Operations division.
- Performed daily production activities and processed related clerical work.
- Researched customer, branch, or bank inquiries as needed.
- Provided excellent customer service to existing customers and branch related personal.
- Determined the source of problem and worked to resolve them.
- Acted as a resource for newer or junior staff members.
- Reported outstanding differences generating entries to internal General Ledger accounts.
Candidate Info
years in workforce
month at this job
Nursing Assistant
Operations Specialist L
- Performed quality control reviews accessing multiple systems, platforms, applications and data sources in various environments.
- Provided immediate response to escalate issues and rapidly changing priorities.
- Reviewed loan servicing files and supporting documentation to ensure the business followed guidelines and adhered to SCRA (Service members Civil Relief Act) and company Firm wide Policy.
Candidate Info
years in workforce
years at this job
Arts
Operations Specialist
Provide technical, procedural, and payroll support for 30+ clients and tailor the
HRIS Platform to the client's needs
- Delegate incoming requests and projects and ensure completion
- Prepare and calculate monthly client invoicing
- Document and train on internal procedures and identify problem areas to increase efficiency
- Assist in benefits administration, including 401(k)
- Prepare proposals to new clients and service reviews for existing clients
- Strategize and document processes, then implement the process with/for the client
- Interpret client needs, identify what is needed to accommodate them, confirm execution of duties, and implement ongoing procedures
Candidate Info
years in workforce
months at this job
Creative Advertising
Operations Specialist
Be knowledgeable of all policies and procedures and assist in their enforcement,
- Identify and solve any logistical problems that arise in a quick, efficient and professional manner
- Manage safe and efficient transportation of students and staff during program
- Utilize the Operations Team vehicles as dictated by program needs
- Advance the location of program events to ensure proper set up and the logistical success of the event
- Follow accounting procedures for petty cash expenses
Candidate Info
years in workforce
months at this job
High School Diploma
Business Administration
Operations Specialist
Oversee all aspects of the operations team to ensure the best outcome for the restaurant and [company name]
- Set up accounts in software for clients and suppliers
- Review with clients the requirements regarding products desired
- Contact suppliers for product information with pricing
- Cross reference items needed to items supplied from each distributor
- Perform bid analysis each client before go-live
- Participate in daily and monthly meetings for business standpoint and progress
Candidate Info
years in workforce
years at this job
High School Diploma
Hospitality Management
Operations Specialist
Senior Administrative Assistant to Vice-President of Health, Education and Social Programs
- Partner with HR and Business Leaders to carry out new employee on-boarding and off-boarding tasks.
- Ordered computers and setup office space assigned for new hire and also did exit interview for exiting employees.
- Assist with the development and maintenance of Group-wide reports.
- Apply methodology of relational data and troubleshoot, analyze and resolve issues.
- Create, update and distribute monthly reports.
- Assist in special projects as assigned.
Candidate Info
years in workforce
years at this job
English
Senior Customer Operations Specialist
- Managed Social Media Marketing & provided customer support on Twitter and Facebook feeds across 10 websites.
- Senior Beauty Bar expert responsible for scheduling product training with vendors and providing support to team members.
- Responsible for identifying and reporting site issues to appropriate teams across 10 websites.
- Worked closely with management to assist in the development of department methods and procedures.
- Worked closely with Tactical Operations team to maintain 1-2 day shipping standards.
- Processed delivery intercepts, return authorizations and claims.
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