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Candidate Info
years in workforce
years at this job
Associate of Arts
Assistant General Manager
Play a significant role in management of operations of a $5 million full-service upscale casual restaurant
establishment through three managers and 125 high-performance employees. Rank within the organization's
top ten for sales. Forecasted sales, managed food cost of sales and labor costs, and measured ongoing
performance against budget. Oversaw equipment, inventory, and food and liquor purchases, and maintained
cost and cash-handling controls. Scheduled kitchen and service staff, supervised food quality and safety, and maintained facilities.
- Developed and executed a strategy that lowered the inventory level from $14,000 to under $10,000.
- Decreased liquor costs of sales from 19.5% to 18.5% and realized an annual profit of $6,240.
- Selected, hired, and trained top staff to ensure service excellence and pleasurable dining experiences.
- Built and maintained key relationships across the community to maximize the restaurant's presence.
Candidate Info
years in workforce
years at this job
Business Administration
Assistant General Manager
Scope of Business: Service Department - $16 Million Annual Revenue - 60 associates
- Change Management - Upgraded service team talent with a concerted focus on executional framework
- Client Satisfaction - Responsible for relationships with territory Top 20 revenue generating clients.
- Sales Growth - Partnered the service and professional sales team efforts to win the Regional Sales Challenge
- Leadership - Fostered a robust environment which promoted collaboration across teams, accountability, and overall facility success.
Candidate Info
years in workforce
months at this job
Hotel And Restaurant Management
Medical
Assistant General Manager
Restructured the front desk operation which brought about a smoother and effective guest flow which in the end saw a 2 point increase of checking experience within a 3 month period.
- Implemented daily employee shift meetings which improved team morale and team work.
- Increased REV PAR by 5% by continuously doing staff training on upselling methods.
- Successfully manage and mentor 25 staff from various background and ethnicity on a day to day basis.
Candidate Info
years in workforce
years at this job
Criminal Justice
Management
Sales/assistant General Manager
Cost, Schedule and Project management support for $3M Annual Sales
- Contracted over 1.1 Million Dollars in 2014; Top 10%
- Successfully managed 15-20 projects and over 30 employees, vendors and subcontractors simultaneously
- Conducted over 1,000 site visits of B2B and B2C customers
- Provided estimates (bids) for over 1,000 commercial/residential facilities
- Coordinated daily, weekly, monthly and annual reporting using MS software
Candidate Info
years in workforce
years at this job
Accounting And Computer Science Focus
Assistant General Manager
Hotel ranked by Hilton Hotels as the #1 [company name] in the state of Ohio during 2013.
- Achieved the Circle of Excellence Award from Hilton every year so far.
- Regularly met and exceeded both budget and sales goals
- Managed A/R and A/P and maintained up to date collections accounts.
- Created and implemented new office procedures to increase efficiency.
- Implemented rate strategies to optimize sales and occupancy.
- Created and implemented new documents and procedures for office processes that increased productivity across all departments.
Candidate Info
years in workforce
years at this job
Kinesiology Fitness Specialist
Assistant General Manager/events Coordinator
Worked to gain trust and respect to be promoted from a server to a shift manager and then to assistant general manager and events coordinator
- Managed daily operations of a restaurant that seats 350 and respond to employee and customer concerns and compliments
- Established and maintained vendor relationships, in addition to, monitored production, direct sales, ordering merchandise, inventory control, and loss prevention of a well-established and fast-paced restaurant
- Designed and implemented training programs, as well as, revised existing employee handbook and menu knowledge test protocol our 50-60 employess
- Ensured restaurant procedure is in compliance with health department regulations, as well as oversaw overall sanitization of front of establishment
- Responsible for scheduling, billing, menus, food preparation and delivery to all caterings as well as making all reservations ensuring that they go smoothly and are taken care of in a timely manner
Candidate Info
years in workforce
years at this job
Business Management
Assistant General Manager
Created budget and monitored inventory, health and safety regulations, and quality of food production
- Supervised daily restaurant operations and assisted servers and hosts on the floor
- Safely handled all monetary transactions including making deposits/drops and preparing necessary paperwork for company records
- Created, scheduled, and reviewed staffing levels to ensure that guest service, operational needs and financial objectives were met
- Handled all hiring and training of new staff in providing excellent customer service, speedy order taking, food/beverage delivery, and creating a positive atmosphere for guests
- Met with guests on an informal basis during meals or upon departure to obtain feedback on overall satisfaction or to handle guest problems and complaints
Candidate Info
years in workforce
years at this job
Accounting
Assistant General Manager
Assisted with the everyday operations and sales throughout the store
- Actively maintained the store facilities while looking to decrease expenses
- Involved in the hiring and development of 150 team members
- Exceeded sales projections for the store in 2011
- Attended and led weekly and yearly manager meetings/seminars to build on management skills, teamwork, product knowledge, and customer service skills
Candidate Info
years in workforce
year at this job
Public Relations Communications
Manager/acting Assistant General Manager/yardcore
Managed and operated a 5 million dollar restaurant, along with developing a team of 155 associates
- Assessed prospective team members to ensure they have potential traits, characteristics and determination to be a candidate for a high volume and cultured restaurant
- Selected as acting assistant general manager to assist general manager; write and review sales forecast, P&L statements, health code policies, daily standard administration, holding other managers accountable on procedures and policies
- Led Yard Core position; head of training and standards for all departments. Responsible for new staff and ongoing development, hiring, orientations, training classes and trainer recertification
- Kansas City Store was top 5 in the company in comp sales growth (25%) in 2011
- Extensive communication and schedule writing via Hot Schedules software
Candidate Info
years in workforce
year at this job
Assistant General Manager
7 million dollar restaurant location.
- Recruited and hired team members for all positions.
- Directed the training program and implemented new procedures to ensure staff was properly educated.
- Oversaw all beverage ordering, consistently coming in under budget at 21%.
- Created and maintained an upbeat, productive and educational environment.
Candidate Info
years in workforce
year at this job
Associate of Science
Restaurant Assistant General Manager/catering
Analyzed product loss to increase profitability
- Increased customer satisfaction 19% proven through customer service surveys
- Implemented strict cost control measures and training initiatives increasing productivity and reducing controllable costs by 5%
- Identified operational opportunities and implemented key standard operations thus increasing profit to meet goals
- Monitored food quality, portion sizes and garnishing, presentation of food to ensure that food is prepared and presented in an acceptable manner
- Ensured that all OSHA and Safe Serve regulations were followed
- Ran below-labor costs throughout seasonal highs and lows by 4%
- Catering
Candidate Info
years in workforce
years at this job
Bachelor of Science
Human Resources Management
Assistant General Manager
- Responsible for successful recruitment, selection, training, and management of all departments.
- Successfully reduced turnover by instituting additional employment engagement practices.
- Promoted exceptional Customer Service Satisfaction resulting in scores placing my team in the top 1% of company.
- Approved payroll of employees, ensuring accurate time reporting and application of benefit pay.
- Proficient using Taleo, ADP Timesaver, Microsoft Office Suite, and E-Verify.
- Started as a Part-Time Front Desk Agent and was promoted to Front Desk Manager in 2010, and then to Assistant General Manager in 2013.
Candidate Info
years in workforce
months at this job
Business Administration
Assistant General Manager
- Responsible for managing all operations during business hours; accountable for over 45 employees.
- Monitored and controlled labor.
- Created and designed new cocktail menu for 2015.Trained and monitored staff on recipes and consistency
- Daily night audits and weekly P&L reports
- Established and implemented new policy and procedures to help improve business operations.