Technical Support Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Technical Support employees assist company clients with technical and computer system issues. Typical duties of a Technical Support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies. Based on our collection of resume samples, the ideal candidate demonstrates technical and troubleshooting skills, communication abilities, patience, problem solving orientation, and computer proficiency. Employers select resumes displaying a college degree in a relevant computer science or engineering area.

Looking for cover letter ideas? See our sample Technical Support Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Technical Support

Provided in-depth technical support for Practice management (POMIS) application software. Assisted with operating systems background server issues, low level data file edits, data relationships. Administered UNIX, AIX and DOS based platform server and printer queues.

  • Supported clients with EDI issues and resolved claims.
  • Exceeded utilization standard (90%) with 100% utilization each month.
  • Successfully completed over 1000 maps per year and created templates for (POMIS).
  • Developed and maintained implementation documentation for Medicare Secondary claims.
  • Trained clients running Finical reports in (POMIS).
Candidate Info
19
years in
workforce
10
years
at this job
BA
Information Systems
2

Director of Technical Support

Directed 300 seat contact center with responsibilities ranging from first level call taking to legal responsibilities for subpoena verification, contract confirmation and project implementation.

  • Mentored 3 direct report Managers who were responsible for 8 supervisors each.
  • Managed 25 million dollar P&L budget which included facilities and associates salaries and benefits.
  • Implemented multiple site support by crating 6 remote support sites in addition to the office in Phoenix.
  • Reduced attrition of frontline associates from 60 percent to 48 percent over and 18 month period.
  • Developed trained, integrated associates for promotional advancement within the company to the extent that fully 7 percent of all employees at Cable One started as first line technical support representatives.
  • Established an online Chat support team to assist customers over the internet with technical support needs. This program became a model for additional Chat channels in the company including sales.
  • Transitioned 2 departments (technical support and customer care) into one department over a 3 month period by combining resources and providing up-training for associates.
Candidate Info
49
years in
workforce
6
years
at this job
MBA
Master of Business Administration
B S
Management Certification
3

Technical Support Representative

Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate.

  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.
Candidate Info
7
years in
workforce
7
months
at this job
4

Retention Group Manager/ Technical Support Analyst

Managed a team of 4 Retention agents focused on merchant retention, negotiated discount rates and fees

  • Responsible for reporting on direct sales, retained accounts and merchant cancellations
  • Developed retention performance reporting which provided measurements of accounts canceled, retained and revenue/processing volume impacts
  • Provided API integration support for Secure Pay and Lucy Gateway virtual terminal systems
  • Performed POS terminal support and troubleshooting
  • Consulted with independent sales offices to ensure merchant issues were addressed in a timely manner
Candidate Info
14
years in
workforce
1
year
at this job
5

Strategic Accounts Technical Support

Managed service for strategic accounts with a focus on dimensioning products.

  • Developed and managed service accounts within SAP framework
  • Achieved 143% of 2014 gross revenue goal and 40% service margin
  • Scheduled in field service resources to meet customer SLA. Filled in for installations and repairs when a resource was not available.
  • Verified all outgoing invoices for accuracy.
  • Provided Tier II technical support for installed base.
  • Negotiated service contracts including preventative maintenance, system upgrade, and new product installation.
  • Member of Kaizen meetings to implement "best in class" service
Candidate Info
14
years in
workforce
4
years
at this job
HS
High School Diploma
Computer Software Engineering
6

SENIOR TECHNICAL SUPPORT REPRESENTATIVE - UPS

Hardware (Break/Fix) and software support for laptops/desktops for Finance and Accounting Site

  • Managed all aspects of Novell and Microsoft servers and OS/2 Database servers
  • Managed Daily Server Backups using Arcserve
  • Managed ID's on Novell and Microsoft servers
  • Managed and supported the systems in the training room
  • Subject Matter Expert (SME) - created training packets and trained end users and Tech Support Reps
  • Mentored and coached junior level Technical Support Reps
  • Project management - led other Technical Support team members in selected project activities for new systems and platforms being rolled out and the Y2K project for Finance and Accounting Site
Candidate Info
20
years in
workforce
5
years
at this job
AAS
Computer And Information Systems
7

Technical Support Manager

Engineered NewsStand's Technical Support infrastructure including an on-line knowledge base, self-service portal, and automated e-mail support in English, French, Spanish, and German.

  • Designed and implemented a PHP-based solution to allow foreign language customers access to NewsStand's public knowledge base, saving the company $60,000 versus a commercial solution.
  • Authored public knowledge base articles, including NewsStand's White Paper on integrating its technology into a high security environment with firewall and proxy server considerations.
  • Developed and implemented project plan for installation of enterprise document delivery technologies into environments of varying complexity including Fortune 500 companies as well as premier colleges and universities.
  • Provided support for the installation and operation of the NewsStand's client software on platforms such as Windows 95/98, Windows NT, Windows 2000, Windows XP, and Linux/Unix.
  • Developed and presented advanced technical training sessions in electronic document delivery technologies to NewsStand's management, sales, and support teams.
Candidate Info
12
years in
workforce
3
years
at this job
BS
Information Systems
8

Technical Support Analyst

Supported new computer set-up and Application installation.

  • Performed light Network Administration for the newly installed machines for the users: Login issues, Password re-set, e-mail login.
  • Daily provides hands-on administration and maintenance of other associated network equipments. Installed and configures computer equipment software with required software policies and standards.
  • Supported Printers and Print management.
  • Performed hardware and software installation and provides high-level customer care, training, and technical support.
  • Troubleshoot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup and LAN/WAN connectivity issues.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Network And Communications Management
9

Technical Support Engineer

Provide technical support and customer service for NetApp clients. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer software and hardware issues. Troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert.

  • Research client's issues in a timely manner and follow up with the customer with recommendations and action plans.
  • Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department.
  • Mentored new engineers by answering technical questions, escalating cases, and teaching detailed process development.
  • Provide root cause analysis for customer's storage appliance failure.
  • Trained with senior system engineers to enhance my personal technical skills as a Technical Support Engineer and learned internal process for escalating cases and approving or denying handovers to specific verticals.
  • Utilize previously acquired technical experience to become actively involved in day-to-day technology team to meet schedules and resolve problems.
Candidate Info
9
years in
workforce
2
years
at this job
AAS
Information Technology Computer Network Systems
10

Technical Support Manager, Canada

Managed a team of 38 Support Engineers delivering Tier 2 level support to wireless customers in North and South Americas for 3G and 4G issues.

  • Built and maintained relationships with customers and [company name] support units globally and specifically within North and South America.
  • Created and improved procedures and processes used to effectively troubleshoot customer issues.
  • Implemented certification program to enable tier 2 engineers act as tier 3 to improve resolution turnaround.
Candidate Info
9
years in
workforce
1
year
at this job
BS
Computer Science
MS
Computational Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!