Service Writer Resume Samples

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Service Writers are responsible for facilitating transactions between companies and their customers. These experts usually work for automotive companies and perform duties like tracking repairs, processing warranties, updating customer records, preparing cost estimates, answering to customer inquiries, and scheduling technicians. Based on our collection of resume samples, these professionals should demonstrate product knowledge, customer service orientation, organization skills, computer competencies, and communication. Eligible resumes make display of a high school diploma and previous experience in the field.

For more information on what it takes to be a Service Writer, check out our complete Service Writer Job Description.

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1

Service Writer

Performed duties of service writer, scheduled service appointments, wrote repair orders and dispatched work.

  • Oversaw work performed on a timely basis and completed on schedule.
  • Contacted customers to notify them of work completed or delays due to parts availability.
  • Performed active delivery of completed vehicles with customers.
  • Reviewed repairs completed and advised of parts ordered to complete repairs at a later date.
Candidate Info
6
years in
workforce
4
years
at this job
2

Service Writer

Responsible for customer affairs including service consultation and support, paperwork and documentation, and finances.

  • Applied software skills to create a resourceful user-friendly console to better assist service technicians.
  • Selected departmental product arrangements and managed inventory.
  • Ten years of dedication and dependability reinforced by a "Sam Secret Shopper Award" for excellent customer service as well as honors of "Employee of the Month."
Candidate Info
11
years in
workforce
1
year
at this job
AS
Business Management
3

Service Writer

Communicated effectively with customers on future problems and repairs that might need to be addressed.

  • Reviewed work orders and discussed them with supervisors.
  • Communicated with management and colleagues in a professional manner.
  • Maintained vehicle records by recording and filing all service and repairs.
Candidate Info
5
years in
workforce
5
months
at this job
BS
Communications
4

Service Writer

Welcomed customers; gained insight of services needed; scheduled appointments

  • Prepared written estimates for service work and parts needed
  • Acted as liaison between customers, manufacturer reps, and technicians
  • Ensured completion of work orders and invoice submissions; collected customer payment
  • Processed Warranty Claims with insurance agencies for billing purposes
  • Interacted daily with service team to ensure that parts requests were expedited in a timely manner
Candidate Info
10
years in
workforce
1
month
at this job
BS
Business Administration
5

Service Writer/parts Manager

Coordinated scheduling of service work for four to five automotive technicians.

  • Monitored service work efficiency.
  • Performed parts inventory, ordered needed parts, and reduced idle inventory.
  • Coordinated approvals and performance of service work with after-market warranty companies.
  • Advised customers of needed service work and obtained service approval.
  • Documented, coded, and submitted performance of warranty service work to maximize reimbursement of work from manufacturer.
Candidate Info
10
years in
workforce
3
years
at this job
C
Sales And Marketing
AS
Business Management
6

Service Writer

  • Achieved an increase in Net Profit and Gross Revenue through co-managing repairs of sixty plus units per month.
  • Negotiated costs with insurance companies and unit manufacturers.
  • Managed communication with customers to provide updates, repair completion dates, or any complications.
  • Monitored projected Gross Revenue, and leveraged my team of technicians to ensure we exceeded our monthly quota.
Candidate Info
8
years in
workforce
1
year
at this job
BA
Business, Political Science
7

Service Writer

Answered service phone calls and set up and administered work orders for hydraulic component repairs.

  • Maintained communication with customers through repair process to work completion.
  • Posted time cards and generated biweekly payroll report and monthly technician incentive reports.
  • Ordered and tracked parts and services and processed setup and payment of PO's and invoices.
  • Processed account setup for new and existing vendors and created an interactive vendor/parts guide for Parts Dept.
  • Updated all existing business forms and credit application.
  • Assisted General Manager and Service Manager in establishing and streamlining processes for work flow and communication.
Candidate Info
22
years in
workforce
7
months
at this job
AA
English
BA
English / Creative Writing
8

Service Writer

Greeted customers on service drive, inspected vehicles, and prepared initial repair order.

  • Prepared estimates for needed repairs and recommended maintenance.
  • Inspected vehicle after services were completed to assure excellent customer satisfaction.
  • Familiar with Arkona and Reynolds and Reynolds software
Candidate Info
11
years in
workforce
5
years
at this job
AS
Real Estate
9

Service Writer

  • Served as a communications liaison between technicians and customers, establishing trust relationships with internal and external customers.
  • Encouraged technician teamwork in accomplishing difficult tasks, focusing on current strengths and individual growth. Listened to concerns of technicians and included them in decision making.
  • Planned technician jobs according to technician capabilities, technician work load, and customer demand while considering targeted gross profit margin.
  • Recommended CPR and First Aid Training which was implemented in all locations to ensure the safety of technicians and other employees.
  • Calmed customers when deadlines were not met due to complicated repairs, backordered parts, and holding trucks due to failed inspections.
  • Created service estimates, obtained approvals, performed service department billing, and maintained yard inventory.
Candidate Info
10
years in
workforce
2
years
at this job
AS
Accounting, Business Administration
BS
Business Administration
10

Service Writer

Responsible for: estimates, repair orders, customer rapport, parts accounts, and front office

  • Drove sales by following up with current customers and helping to capture and develop new customer leads
  • Developed estimates for customers by costing materials, supplies, and labor
  • Managed parts accounts
  • Maintained customer rapport with excellent customer service and strong communication
Candidate Info
8
years in
workforce
2
years
at this job
BS
Finance
Leadership

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