Online Sales Manager
Helping customers make a positive, fun and informed experience when making a triathlon related purchase. As a triathlete, I uniquely understand their needs and provide excellent customer service, especially to the most challenging customers.
- Increased sales 14% by up-selling additional products
- Created new business leads by promoting All3sports at triathlon events in three state area
- Work with manufacturers to stay current of latest offerings in bikes, apparel and accessories
- Managed online retail operations to ensure orders were shipped on time
- Developed and implemented follow-up procedures resulting in a more efficient work environment
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Online Sales Manager
Planned, staffed, and executed innovative projects up to $150,000 in value
- Managed online retail store grossing $80,000 per month in sales; accountable for all development, operations, and quality control procedures
- Analyzed and managed product testing and eBay listing processes; facilitated continuous improvement through standardization of testing and listing methods and incorporation of new technology
- Coordinated development process for design and implementation of automated eBay listing software, boosting productivity by 75%
- Trained all incoming employees for two departments; created training manual for new hires; conducted phone interviews for job applicants
- Coordinated team achievement of top rated seller status through rigorous customer service standards, saving over $80,000 annually in associated discounts
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Online Sales Manager
Responsible for all digital sales growth, strategy and implementation of new business growth products.
- Leader online sales revenue for all of Lee Properties, 135 papers/42 markets. Average $1.5MM annually.
- Created and developed new products, sales training and strategic planning marketing/branding/advertising of budgets of $100k plus, some clients include Verizon, McDonald's, SBC, AT&T and Scottrade.
- Responsible for generating new revenue growth for Automotive and Real Estate channels of [company name] through product bundling and cross branding of Online / ROP / Local Values and Direct Mail.
- Analyzed key advertising data: Real Media, Omniture, Scarborough, Dart / Doubleclick, etc directing clients how to strategically move forward for the best ROI.
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Online Sales Manager
Used the ecommerce web application Magento to set up and maintain the online sales portion of Potomac River Running to expand sales beyond retail.
- Helped to maintain and add content to the Potomac River Running website.
- Performed a video gait analysis to observe a customer's biomechanics while running and thus recommend a shoe with an appropriate level of stability.
- Controlled incoming and outgoing inventory to be placed in the networking system between seven affiliated stores and balanced stock as necessary.
- Created labels and shipments through UPS and USPS for Brooks Shopatron orders.
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Sales Specialist/online Sales Manager
Received Honda Silver Level Award for increasing sales volume and maintaining 98% on customer satisfaction surveys
- Sold new and pre-owned vehicles on the floor and expanded sales to the dealership's website
- Explained product performance, application and benefits, described available options, assisted with test drives, and answered customers' questions
- Kept abreast with new products, features, and accessories available and explained their benefits to customers
- Maintained a buyer follow-up system that resulted in repeat sales and referrals and contributed to overall customer satisfaction
- Participated in product and sales training courses to increase effectiveness and productivity
- Assisted sales managers on regular basis
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Online Sales Manager, Cincinnati.com
Reported directly to Vice President of Sales
- Promoted after six months from Online Account Executive to Online Sales Manager for Cincinnati.com.
- Streamlined the insertion order process resulting in over $30,000 in unaccounted revenue.
- Cross-trained print account executives for Display, Automotive, Real Estate and Classified advertising.
- 2003 Pinnacle Award Winner. The Publisher presents this prestigious award as it relates to revenue and overall job performance.
- Redesigned and re-launched online dining package, virtual photo gallery, and online coupon package.
- 2004 REVENUE EXCEEDED 2003 REVENUE BY 11% PER MONTH (total budget revenue: $6.2 million annually).
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Online Sales Manager
Seven years experience leading ongoing sales training where staff not only met but exceeded their online goals
- Oversaw week-long company-wide, online revenue drives designed to increase knowledge, revenue and awareness for our multimedia products
- Simultaneously managed a large pipeline of proposals, opportunities and clients
- Developed multimedia packages and sales collateral for Newspaper Reps
- Monitored key sales and web site metrics to increase site and advertising performance
- Prepared and delivered new solutions for customer advertising needs. Monitored and managed existing agreements to increase advertising spend and to drive customers to local businesses
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Online Sales Manager
Rejoined the team in April 2014 part-time to bring sales back up, took the manager position back over in August 2014
- Got sales numbers back up to previous levels, then exceeded previous years growth by 40% or more.
- Expanded Social Media outlets to include Polyvore, and Instagram
- Created more graphics for different advertising outlets.
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Online Sales Manager
Directed all company's IT processes necessary to run online sales and internal operations
- Performed basic network administration tasks such as managing user
- Designed, deployed, and maintained databases to track customer orders and product inventory
- Directed sales training, loss prevention, customer service and delivery
- Supervised, trained, and motivated sales team in order to achieve monthly
- Oversaw receiving and processing of orders made online and/or over the phone, maintaining a high level of accuracy
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Online Sales Manager
Optimized online ad campaigns including renewals to increase sustainable online revenue
- Developed highly successful online sales programs
- Organized training strategies for all online sales teams
- Improved productivity by providing extensive training for all reps on a regular basis
- Delivered accounting reports to upper management for each financial period with 100% accuracy
- Improved company visibility by networking at community events and social functions
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