It Technical Support Resume Samples

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It Technical Supports make sure businesses get the most from computer systems and web applications. Examples of It Technical Support responsibilities include identifying computer issues, installing hardware and software, making updates, running performance tests, handling maintenance, and guiding non-technical staff. A well-written resume sample for the job emphasizes the following qualifications: technical skills, teamwork, problem-solving, attention to details, and training abilities. Employers select resumes displaying a degree in information technology or computer science and various certifications.

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1

IT Technical Support

Provided phone, email, and personal PC support to over 200 employees and 300 computers across 3 locations. Assessed latest technologies and implemented where practical. Integrated email for 3-location European acquisition. Negotiated with computer vendors to optimize money spent on new technology.

  • Designed, built, and implemented custom barcode program to improve timeliness and reduce errors on the shop floor.
  • Coordinated and standardized reports to provide insight into daily shop floor metrics in order to support Lean practices and drive change to the bottom line.
  • Implemented Microsoft Terminal services to reduce IT spend on new hardware and reduce time to deploy a new PC by 90%.
Candidate Info
3
years in
workforce
2
years
at this job
BS
Business
MA
Kelley Direct Program
2

IT Technical Support Analyst

Participated on a First Contact Resolution Team. Providing first level technical support for internal and external users that utilize the corporate website and proprietary software

  • Provided outstanding customer service to Employees, Group Administrators, Brokers, Providers and Members;
  • Handled escalated issues that require more technical investigating and programming;
  • Maintained a minimum of 85% first call resolutions, 30% average speed answer and under 10 min average call time;
  • Supported users via email and telephone.
Candidate Info
6
years in
workforce
10
months
at this job
3

IT Technical Support Specialist II

Serves as Subject Matter Expert (SME) for all Image Gen requests for the Home Office and regional offices.

  • Provides member experience support for numerous applications and capabilities including Deposit-at-Home, Deposit-at-Mobile, member registration, PIN, password, security, website navigation, browser capability, Quicken, and general USAA.COM technical support.
  • Responds to customer requests for service and technical support.
  • Developed and successfully implemented data work orders and CMS orders in support of employee relocations in the Home Office.
  • Served five (5) years as Team Leader for Customer Support Center.
Candidate Info
23
years in
workforce
23
years
at this job
HS
High School Diploma
AAS
Computer Science
4

IT Technical Support Representative / Executive & Field Sales Support

Support in multiple facilities migrating from Windows NT to Windows XP

  • Support & Delivery of IT based solutions to Cummins top executives.
  • Provided after hours support for client.
  • Assisted in Project Management for Global PC replacement
  • Delivered IT solutions to both onsite and remote clients located across the US and Canada.
  • Facilitate IT process improvement through creation of technical Knowledge articles and training.
  • Performed Support Level from Tier 1-3.
  • Displayed ability to work with and towards resolution with both blue & white collar employees.
Candidate Info
5
years in
workforce
5
years
at this job
5

IT Technical Support/desktop Support

Responsible for providing desktop support for internal and external end users on a Microsoft platform. Responsibilities include diagnosing, troubleshooting and supporting Microsoft Windows 2000/XP within a Client/Server environment.

  • Responsible for supporting Troubleshooting hardware, repairing desktops and laptops.
  • Provided support for remote users using Remote Desktop Connection, VMware console.
  • Supported company network system TCP/IP LAN/WAN, wireless and network printer setups.
  • Analyzed, configuration, maintenance, installed, and provided upgrades of all company software.
Candidate Info
14
years in
workforce
4
months
at this job
Applied Computer Science Technology
6

IT Technical Support Technician

Provided server, workstation, desktop, laptop, mobile, and networking computing support connected to UCI Health Sciences domain and campus LAN/WLAN.

  • Assisted in the setup and management of file share servers, network drives, and data arrays for day-to-day backup and archive.
  • Responded to technical support requests/tickets from faculty and staff through the company's web-based helpdesk.
  • Delivered consulting services in company and personal purchasing, upgrading, updating, and repairing of computing resources.
  • Supervised interns in planning and coordinating the annual Virtual Photonics workshops, Bio-Photonics short courses, and day-to-day operations.
  • Assumed responsible leadership role of managing the IT Department during the absence of my supervisor while continuing dedicated support of staff and faculty IT questions and problems.
Candidate Info
4
years in
workforce
4
years
at this job
BS
Information And Computer Science
7

IT Technical Support Intern

  • Manage inventory, maintenance for Windows Server 2008 & 2012, Windows XP, Vista & 7 and active directory management.
  • Implemented and maintained the technical configuration for two stationary labs and 19 mobile labs required by NYCDOE as the sole technical support staff in the school.
  • Provide IT support to teachers and staff on all technical resources, including SmartBoards and other Smart technologies, security camera troubleshooting, printer and network maintenance, etc.
Candidate Info
4
years in
workforce
4
years
at this job
BA
Computer Science
8

IT Technical Support (intern)

Provide front line technical support for in house staff; over the phone or in person.

  • Install, updated, and maintained Pc software applications.
  • Install and configure PC hardware and peripherals as needed.
  • Troubleshooting instances of software or hardware failures and researching solutions.
  • Counted, catalogued, and excessed inventory.
Candidate Info
8
years in
workforce
9
months
at this job
HS
High School Diploma
9

IT Technical Support Analyst

Ensured the optimal performance of network and computing systems, by monitoring network and servers for problems and resolving them quickly. Mapped the network, discovered devices, and updated documentation and drawings. Performed scans to discover and resolve network performance issues.

  • Acted as project lead for large deployments of hardware and software, wrote scripts to automate software deployment, negotiated pricing with hardware and software vendors.
  • Remained current with IT and security trends and researched solutions and emerging technology enabling continuation of business processes. Leveraged existing systems for maximum benefit by mitigating known vulnerabilities and tuning systems to address performance and security problems.
  • Used proven communication and documentation skills to record critical work processes, created and maintained documentation and training procedures, and communicated effectively with vendors, contractors, and fellow employees.
Candidate Info
10
years in
workforce
4
years
at this job
AS
Computer Technology & Networking
BS
Computer Networking
MS
Information Assurance
10

IT Technical Support Specialist II

Participated in the implementation of the JobAps on-line employment application system for the [company name].

  • Provided support with User Acceptance and End User Testing.
  • Performed testing of scripts for quality assurance in testing the JobAps system.
  • Interfaced with business process owners in editing test scripts to align with current business practices.
  • Was responsible for coordinating UAT (User Acceptance Training) and End User testing schedules.
  • Troubleshooted system issues with agency SME's (Subject Matter Experts) and End Users during End User and UAT testing.
Candidate Info
13
years in
workforce
1
year
at this job
BS
Bachelor of Science

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