It Support Technician Resume Samples - Page 5

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IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment.

For more information on what it takes to be a It Support Technician, check out our complete IT Support Technician Job Description.

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41

Plant IT Support Technician

Provided first and second level support for 500+ end users within then plant.

  • Direct on-site and on-call infrastructure support providing issue identification, diagnosis, and resolution of all deployed systems.
  • Research various problems to provide appropriate responses to end users or departmental staff.
  • Managing software and hardware inventories for all Plant IT Systems (Windows XP, Windows 7, SharePoint 2010 and Office 2010).
  • Coordination of the repair, receiving, staging, configuration, transportation, and installation of plant IT infrastructure components and associated software that includes but not limited to: Desktop and Laptop PCs and Workstations (Windows, UNIX, Linux) Servers (Windows, Linux), Printers/Plotters, Barcode readers and scanners. In-Plant communication device such as desk/cell phones, pagers, and radios, Mobile Radio Terminals, Plant networks.
  • Provided help desk support using a ticket system called Request Center
  • Created and reviewed User Documentation
  • Other duties as assigned by immediate supervisor.
Candidate Info
15
years in
workforce
10
months
at this job
AS
Science
BA
Information & Computer Security
42

IT Support Technician

Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management

  • Support IT Director to maximum system uptime and minimize workload
  • Assist accounting in balancing variances between sales, cost of goods and inventory accounts
  • Support staff and provide training as required on the use of the ERP system
  • Assist VP of Manufacturing, working with suppliers on pricing, quality and delivery times
  • Schedule production based on customer requirements
  • Perform internal audits and corrective actions per ISO 9001 quality procedures
Candidate Info
29
years in
workforce
3
years
at this job
Accounting I Certification
Accounting
43

Federal Work Study/ IT Support Technician

Repair/ build, configure Computers

  • Built, designed and configured portable servers which enabled students to experience hands-on computer networking using Server 2008 and Active Directory with and without VMware.
  • Re-image computer hard drives using Clonzilla software
  • Provide desktop support services for students.
  • Troubleshoot Software and Hardware
  • Trained and oriented students on use of hardware and software.
Candidate Info
11
years in
workforce
8
months
at this job
AS
Network Systems Administration
44

IT Support Technician Trainee

Provided PC technical support for approximately 320 end users.

  • Installation and upgrade of computer hardware and software.
  • Ensured the correct installation and operation of system hardware, operating systems, and software systems, and all related procedures and policies of the company are adhered to.
  • Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events.
  • Provides varied tasks relating to the direct support of end users of instructional technology systems and services for both classroom and public event purposes.
  • Build, replace and repair various brands of PC's.
  • Maintained hardware and software and in recovery of lost data.
Candidate Info
26
years in
workforce
5
years
at this job
Business
45

IT Support Technician

Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Supporting customers using remote access technologies and also by visiting clients sites.

  • Diagnosis of desktop, application, networking and infrastructure issues.
  • Troubleshoot PC's, laptops and mobile devices.
  • Providing 1st/2nd line support to users.
  • Installation and support of telecommunication equipment.
  • Working closely with software suppliers to resolve operational issues.
Candidate Info
2
years in
workforce
2
years
at this job
BBA
Management
46

IT Support Technician

Provide support via telephone, hands-on and remote access software (Remote Desktop/Remote Assist) to end users by locating and resolving hardware, network and software issues.

  • Install, configure, support and perform troubleshooting on Windows version XP, 7 and 8 operating systems, licensed software and hardware devices.
  • Utilize anti-virus software to locate and remove viruses, malware, spyware, etc. Install and periodically update anti-virus software such as Symantec Encryption and Malware Bytes.
  • Perform imaging, driver updates, and system restores on request or as required by corporate policy.
  • Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives.
  • Research, analyze and recommend new hardware and software technologies to increase speed and efficiency.
Candidate Info
5
years in
workforce
5
years
at this job
BA
Anthropology
47

IT Support Technician

Maintained 250+ user network

  • Performed network equipment maintenance and installation
  • Performed PC hardware upgrade and maintenance
  • Maintained quality control of PC software and hardware inventory
  • Maintained Building Security Swipe Card System (WinPak)
  • Maintained BackupExec (disk and off-site tape backup) and HandyBackup of server and client information
Candidate Info
22
years in
workforce
13
years
at this job
BS
Business Management
48

It Support Technician

  • Worked with a small team of technicians to support 1000+ employees, spread across the globe
  • Served as the primary point of contact for internal support of the Palantir Metropolis group (100+ employees)
  • Served as one of the principal interviewers for the IT Support team (50+ interviews in the first year)
  • Responsible for the creation, maintenance, and improvement of the corporate Mac image
  • Participated in weekly on-call rotation, ensuring 24/7 coverage of urgent technical issues
Candidate Info
11
years in
workforce
5
years
at this job
AS
Applied Science
49

IT Support Technician

Provide IT support to User Accounts, Windows Computers, Printers, VOIP Phones, and Network

  • Troubleshooting Windows, Email, MS Office, 3rd party software, phones/tablets, and VPN access
  • Imaging Desktops, laptops, and tablets
  • Track IT related problems via Trouble Ticket System
  • Perform proper maintenance on IT related Equipment (RMA, Liquidation, Deployments)
Candidate Info
9
years in
workforce
4
years
at this job
50

IT Support Technician

  • Provided systems administration and desktop support to an office of 500+ employees
  • Installed software and configured computers, printers, voice and data systems
  • Assisted users in setting up workstations, printers, conference room phones and bridges
  • Configured and resolved network printer problems
  • Provided phone, email and in-person customer support services to users
  • In coordination with Network Operations, activated ports/drops and assisted with moves, add-ons, changes or removal of the IT equipment
  • Assisted with inventory and asset management of IT hardware and software
Candidate Info
8
years in
workforce
8
months
at this job
BS
Software Engineering

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