It Support Technician Resume Samples

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IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Most IT Support Technicians are required to have some form of formal education or a degree in information technology on their resumes in order to secure entry-level employment.

For more information on what it takes to be a It Support Technician, check out our complete IT Support Technician Job Description.

Looking for cover letter ideas? See our sample IT Support Technician Cover Letter.

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1

IT Support Technician

Utilized strong interpersonal skills and ability to solve problems timely and effectively through the support of 85 end-users across multiple organizations.

  • Schedule and manage backups of all Company files and email through the use of Symantec Backup Exec 2012.
  • Increased technical knowledge through supporting the Graham Partners data migration to an updated domain.
  • Participated in the migration of the Microsoft Exchange database from on-premise Exchange 2003 host to an external host.
  • Performed on-site visits of Graham Partners portfolio companies in an effort to identify and improve on current information technology systems.
  • Assisted in the planning and implementation of a help desk service ticketing system.
  • Demonstrated strong organizational skills through evaluating and prioritizing end-user issues in an effort to minimize interruptions and maximize response times.
Candidate Info
9
years in
workforce
5
years
at this job
AA
Computer Science
2

IT Support Technician

Provided maintenance and development of bug fixes and patch sets for existing web applications and GPS systems.

  • Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency.
  • Ensured network, system and data availability and integrity through preventative
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Managed firewall, network monitoring and server monitoring both on- and off- site.
  • Installed and updated GPS systems for ambulance maintenance to ensure accurate
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Associate of Science
3

IT Support Technician

Prepared and deployed Kronos integration to the ABE2 HR team including the education of MyTime through its changing phases

  • Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers
  • Remedied customer computer hardware/software issues utilizing background knowledge and SOPs
  • Created and completed projects in order to bring our department to a higher standard
  • Developed and trained current and new technicians in new and current processes
  • Wrote network and hardware change managements, and efficiently completed
Candidate Info
7
years in
workforce
3
years
at this job
BA
Music Technology
4

IT Support Technician

Aided in Maintaining Route Accounting Software which monitored the receipt, sale, palletizing, delivery and payment for all inventory and company merchandise

  • Administered GPS and Fleet Maintenance software solutions
  • Conducted training sessions on use of R.A.S. and GPS Software
  • Developed custom SQL reports for R.A.S. and Fleet Maintenance for use with SQL Server Reporting Services
  • Implemented Web Ordering Portal with R.A.S. to give customers insight to upcoming deliveries, balances from previous orders and a means of 24/7 order placement
  • Fielded support calls from employees working in four locations and throughout Eastern North Carolina pertaining to Software Issues, Computer Hardware, and Mobile Devices
  • Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users
  • Created, monitored and tested Backups of critical files and applications within virtual environment using physical and virtual backup utilities
Candidate Info
5
years in
workforce
4
years
at this job
BS
Business Administration
5

IT Support Technician

Coordinated with global organizations as the Audio/Visual and Videoconferencing event planner

  • Troubleshot for programs including Adobe Acrobat, Creative Suite, and Microsoft Office, Acess, Excel, Outlook
  • Maintained department inventory and software databases
  • Served on the company's transportation committee, helped re-orient employees during a significant bus service
Candidate Info
10
years in
workforce
4
years
at this job
BA
Psychology
6

IT Support Technician

Provided complete technical support and guidance to users for all software and hardware.

  • Maintained the LAN TCP/IP network.
  • Executed the first level of Network Administration
  • Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008.
  • Installed and configured Cisco IPphones, Switches and Routers.
  • Installed and managed the Domain controller, File Server and Print Server.
  • Created and defined AD groups, users and user permissions.
  • Created network diagrams using Microsoft Visio.
Candidate Info
9
years in
workforce
3
years
at this job
BS
Computer Engineering
MS
Communication
7

Client IT Support Technician

  • Provided company-wide first level technical support for all IT requests, which included 50+ calls daily
  • Diligently resolved all priority issues in key departments, including Mortgage Loans and Executive Support
  • Assisted employees with Microsoft Outlook setup, migration, and troubleshooting
  • Escalated issues as needed and maintained communication with customer and assigned technical teams
  • Achieved high customer service ratings on all resolved trouble tickets
Candidate Info
8
years in
workforce
2
years
at this job
BS
Exercise Science
8

IT Support Technician

Installed selected software, maintained proper security levels and access rights.

  • Insured the quality of systems operations by communicating with all levels of systems users and offering assistance and direction as needed.
  • Coordinated workflow to ensure effective overall operations in the department.
  • Consulted with system users on specific project requirements designating priority.
  • Routinely inspected all supported hardware, identifying all potential problems and repairing the same.
  • Ensured a maximum level of service and satisfaction to 2,200 system users.
  • Maintained systems and maximum resources for 2,200 users.
  • Programed and wrote procedures to assist in day-to-day function of the network.
  • Maintained a working knowledge of Microsoft Office, all aspects Microsoft NT and Novell Network Administration in order to preform and trouble shoot all tasks effectively.
  • Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc.
Candidate Info
8
years in
workforce
4
years
at this job
HS
Design
9

IT Support Technician

Provided company-wide support on hardware, software, networking; general training and support for employees

  • Delivered support to 90 staff members and 200 contractors; at home and in office; on 3 continents and multiple time-zones
  • Liaised with multiple global IT vendors and telecommunications partners
  • Created extensive documentation on processes and programs
  • Coordinated with Human Resources and Customer support departments in order to create a better
Candidate Info
8
years in
workforce
1
year
at this job
BS
Business Administration
10

Network Administrator/ IT Support Technician

Managed the day-to-day IT operations in support of a rapidly fluctuating commodities market.

  • Provided phone support, desk-side technical support and bench-top diagnosis and repair.
  • Performed various SQL database administration tasks to include; the creation of SQL databases, administration of existing databases, and running real time data report queries.
  • Created support documentation and training for multiple teams.
  • Introduced new technologies to streamline the support flow and improve customer relations.
  • Maintained the company's external web presence and internal intranet site. i.e. http://www.crabel.com.
  • Designed and implemented a new Data Center to support the expansion of our data infrastructure needs.
  • Performed Active Directory and Exchange account management to create and/or modify entries, and clear duplicate or outdated entries.
Candidate Info
17
years in
workforce
2
years
at this job
Electronics Technician

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