Hotel Assistant Manager Resume Samples - Page 4

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Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Their duties include handling correspondence, training new employees, taking phone calls, assigning tasks, monitoring staff when the Hotel Manager is not present, and doing paperwork. Based on the most successful example resumes for Hotel Assistant Manager, the most sought-after qualifications for this role are previous experience in the hospitality industry, organization, time management, multitasking, communication, and supervisory skills. A degree in hotel management is common experience in Hotel Assistant Manager resumes.

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31

Hotel Assistant Manager

Directly supervise and schedule front office and housekeeping staff of approximately 120 people.

  • Resolve employee conflict and encourage group relations.
  • Work with manager and director on monthly and annual budget goals.
  • Attend bi-yearly tour group meetings to learn ways to attract tour business.
  • Attend yearly state tourism conventions to learn about regional attractions and different ways to attract local and regional business.
  • Complete and present employee performance evaluations.
  • Resolve all written and verbal guest concerns.
  • Build and maintain rate codes and write employee procedures for monthly hotel promotions.
  • Plan and conduct monthly employee meetings.
  • Member of the Employee Advisory Board.
Candidate Info
7
years in
workforce
3
years
at this job
Management
32

Hotel Assistant Manager

Managed and maintained the administration of all reservations, cancellations and no-shows.

  • Maintained the correct handling of all soiled linen and ensure that every bedroom had the correct bedding and relevant number of towels.
  • Ensured that all members of the team sign in/out on the timesheets at reception and managed absence and lateness.
  • Kept up to date with current promotions and hotel pricing, to provide information to guests, and to maximize bedroom sales.
Candidate Info
5
years in
workforce
5
years
at this job
BS
Business Management
33

Hotel Assistant Manager

  • Recommend changes that could improve service and increase operational efficiency.
  • Screen job applicants, and hire new employees.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Plan and prepare employee work schedules.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Helped to set up and start the hotel's operation.
  • Inspect work performed to ensure that it meets specifications and established standards.
Candidate Info
7
years in
workforce
10
months
at this job
34

Hotel Assistant Manager

  • Overseeing daily hotel operations and maintaining 5-Diamond luxury standards throughout all hotel departments.
  • Monitoring and reviewed department functions service quality on hotel VIP/Specialty guests.
  • Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task.
  • Regular updates of guest satisfaction and hotel service performance.
  • Building relations with many return/high profile guests and ensuring requests quality service. Oversee F&B Department Operations and balance budget with P&L.
  • Emergency duties to coordinate and maintain safety guidelines.
  • See that all front of house staff is upholding to AAA standards. Role modeling standards for all staff to instill on daily basis.
Candidate Info
7
years in
workforce
3
years
at this job
Hotel Management
35

Hotel Assistant Manager & Overnight Hotel Manager

Manage Front Desk, Bellmen, Doormen, and PBX

  • Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations
  • Resolve guest issues
  • Run and attend meetings on daily basis
  • Worked as Overnight Hotel Manager for 7 months
Candidate Info
3
years in
workforce
2
years
at this job
BS
Hospitality And Tourism Management
36

Hotel Assistant Manager

  • Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel
  • Oversee service in rooms and food and beverage departments; respond to all crisis situations
  • Complete projects and presentations; learn and develop through cross training
Candidate Info
3
years in
workforce
5
months
at this job
BS
Hospitality Management
37

Assistant Rooms Manager / Hotel Assistant Manager

  • Directed all phases of hotel operations.
  • Responsible for resolving all guest situations and special requests.
  • In charge of departments in the absence of the department head.
Candidate Info
3
years in
workforce
8
months
at this job
BS
Restaurant And Tourism
Switzerland While Attending
38

Hotel Assistant Manager

Perform and check nightly hotel audit.

  • Supervise hotel guest check-in and check-out.
  • Train all new employees on customer relations procedures.
  • Maintain and balance a cash drawer on a daily basis.
  • Answer incoming phone calls and make hotel reservations.
  • Monitor the reservation files to ensure correct organization.
  • Supervise housekeeping department to ensure room cleanliness.
  • Resolve customer complaints to ensure a satisfactory hotel stay, and guest return.
  • Coordinate with other resort departments for parties, golf groups and other special events.
  • Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees.
Candidate Info
13
years in
workforce
4
years
at this job
Business / Marketing
39

Hotel Assistant Manager

Assist hotel manager to ensure high quality guest service provision

  • Schedule employees to ensure all stations are manned appropriately
  • Interact with guests to gain feedback on service
  • Perform drills to ensure constant training
  • Supervise hotel staff to ensure the provision of excellent customer services
  • Manage conflicts and resolve issues in accordance to the hotel's protocols
  • Oversee daily accounting procedures
  • Manage daily sales reports as instructed
  • Coordinate the efforts of different departments to ensure smooth running of the business
  • Solicit business from new accounts and ensure recurring business from current guests
Candidate Info
11
years in
workforce
7
years
at this job
40

Relief Night Auditor/reservations Supervisor/relief Hotel Assistant Manager

Assisting the Front Desk and other related departments

  • Train, discipline staff
  • Ensure safety of Guests and employees
  • Assist other departments
Candidate Info
2
years in
workforce
2
years
at this job
Ralph Fouglers Real Estate

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