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Guest Service Agent Resume Samples
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Candidate Info
3
years in workforce
8
months at this job
HS
High School Diploma
AS
Science
Guest Service Agent
Checked in and out hotel guests in a confident, professional and friendly manner
- Provided assistance during guest registration and departure
- Assisted guests with questions and billing issues
- Answered phone calls promptly and knowledgeably, ensuring complete and accurate information
- Provided accurate daily accounting procedures and handling of cash
- Communicated information of immediate area, services, attractions, and events to guests
Candidate Info
15
years in workforce
3
years at this job
BA
Bachelor of Arts
Lead Guest Service Agent
Anchored evening shift, ensuring its smooth functioning.
- Raised guest satisfaction scores over 20%.
- Conveyed information to guests about local attractions in and around hotel.
- Communicated between all departments regarding relevant issues.
- Projected professional image at all times.
- Assisted in training new agents.
- Served as occasional concierge and night auditor.
Candidate Info
6
years in workforce
11
months at this job
HS
High School Diploma
Multiple Checkouts Stations To Ensure Adequate Cash Supply
Guest Service Agent / PBX (operator)
- Answered an average of 40-60 calls per day by addressing customer inquiries, problems and providing new production information.
- Greeted customers entering the hotel to ascertain what each customer wanted or need.
- Politely assisted customers in person and via telephone.
- Investigated and resolved customer inquiries and complaints in timely and empathic manner.
Candidate Info
3
years in workforce
9
months at this job
HS
High School Diploma
Guest Service Agent
Greeted and registered guest, providing prompt and courteous service.
- Resolved guest challenges throughout their stay.
- Assisted guests with check out payments or charges.
- Answered telephone calls and email inquiries.
- Recommended restaurants, wineries, and other tourist information.
Candidate Info
5
years in workforce
5
years at this job
Education/proficiency
Guest Service Agent/lead Guest Service Representative
Managed and serviced over 200 calls daily pertaining to guest issues and/or hotel inquiries
- Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills
- Successfully streamlined guest check in and checkout procedures by ensuring timelines
- Respond and take action on guest complaints and problems and make sure to find solution
- Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
Candidate Info
2
years in workforce
2
years at this job
HS
Psychology
Guest Service Agent
- Created, edited, & updated guest reservation.
- Worked with housekeepers to ensure the quality of the rooms.
- Provided information to guests about hotel services & amenities.
- Responded & took action concerning guests' complaints.
- Set up & organized corporate/company profiles & negotiated hotel rates.
Candidate Info
21
years in workforce
1
year at this job
Communications
Guest Service Agent
Liaison with clients at this five star resort/marina
- Insured guests were completely satisfied
- Audited accounting and guest experiences
- Completed interaction with guests to enhance their experience
Candidate Info
8
years in workforce
5
years at this job
AS
Associate of Science
Guest Service Agent
Check guest in and out promptly, greet and assist all internal and external guest.
- Assist our guest warmly, efficiently and professionally in all front office related duties.
- Greet all arriving and departing guest with great energy and in a friendly manner.
- Obtain credit card and personal information from guest at check in.
- Update database with all new and additional guest information.
- Complete daily checklist of chores from Guest Service Manager.
Candidate Info
5
years in workforce
2
years at this job
BS
Hospitality Management
BA
Foreign Languages
Guest Service Agent
Greet guests arriving and departing resort, providing a professional and enjoyable experience.
- Obtain and process payments according to company policies and procedures.
- Accommodate guest requests promptly and courteously, maintaining excellent customer service.
- Maintain communication with other departments to ensure quality service.
- Inform guests of local attractions/amenities offered in resort.
- Member of Executive Guest Services Committee.
Candidate Info
1
year in workforce
1
year at this job
BA
Arts
Guest Service Agent
- At the check-in counter, greeted guests, validated reservations, provided complete information and directed them to the next steps of the travel
- Carried out ticket reservation operations and kept customers updated on any changes
- Communicated consistently with the valued customers to update them on latest events and offering of the Kingfisher family
- Trained the new Joiners on soft skills, grooming and Flight Management Software (SABRE).
- Worked with supervisors and duty managers regarding serious issues, client feedbacks, upcoming changes in flight timings and came up with an action plan
- Conducted briefing and de-briefing sessions in the absence of the duty managers, along with the supervisors.
- Received appraisals for working over time during the hour of need and handling the discomforts of the passengers during delays.
- Prepared weekly reports on excel regarding daily flight status, which included the arrival and departure timings, the load, the number of FOC's (Free of Cost-the staff), MAAS (Meet and Assist) etc.
Candidate Info
7
years in workforce
2
years at this job
Guest Service Agent
I am Proficient in using a computer and receiving phone calls with a proper salutations.
- I have the ability to detail proper documentation for follow up and completion.
- I can be depended on to arrive as scheduled and complete my task assigned expediently.
- I am proficient in providing Four Diamond service when interacting with clients/guests.
- Greet and welcome the guest utilizing a clear positive voice.
- Remain calm and alert especially during emergency situations and heavy hotel activities.
- Maintain entire work and guest reception area in a neat and orderly manner.
Candidate Info
4
years in workforce
1
year at this job
BA
Information Technology, Business Administration
Guest Service Agent / Front Desk Receptionist
Answered, screened, and directed inbound phone calls
- Received and assisted guests directing them to: rooms or meeting rooms
- Took verbal and written messages and transmitted them to exact person/destination
- Communicated efficiently with every guest ensuring that their stay with us was exceptional
- Performed general secretarial duties including - faxing, mailing, sending out deliveries, and scanning and making copies of documents
Candidate Info
8
years in workforce
8
years at this job
HS
Medical Administrative Assistant
Guest Service Agent
Guest Service Agent
- Welcomed and greeted visitors in a courteous and friendly manner and verified identification by using Passage Point computer software.
- Demonstrated on-the-spot service recovery.
- Answered a multiple phone line and received packages coming into building for Messenger Center to retrieve.
Candidate Info
12
years in workforce
2
years at this job
Hispanic Studies
Guest Service Agent
Extend a welcome per Starwood standards to all persons entering the hotel
- Obtain and register information on behalf of guests to create reservations
- Accurately close guest accounts by handling cash or posting charges to guest rooms through a computer system
- Communicate with guests about desires and preferences to provide excellent service
- Interact with internal and external customers with tact and diplomacy to gather information and resolve conflict
- Work seamlessly with five different hotel departments in order to meet and exceed guest expectations
Candidate Info
8
years in workforce
4
years at this job
Guest Service Agent
Checking guests in and out at the front desk
- Front desk is maintained at all times
- Responding and taking action on guest inquiries, complaints, and emails
- Guest Service Gold Certified
- Human Resources Coordinator 2 days a week since February 2012 - present
- In Human Resources I handle new hire paperwork and orientation, maintenance on associate files, department records, answering phone, data entry, organizing benefit paperwork.
Candidate Info
2
years in workforce
4
months at this job
BS
Hospitality And Food Management
Guest Service Agent Intern
- Checked guests in and out, and followed procedures for posting charges, deposits and refunds.
- Noted and filled all requests in a timely fashion.
- Cross trained in concierge, including amenity ordering and delivering.
- Completed housekeeping rotation which included cleaning and inspected rooms, and dispatch.
- Worked F&B and Events rotation during the 2015 Porsche Parade helping to set up, tear down, and run events ranging from 20 to 1000 people.
Candidate Info
9
years in workforce
2
years at this job
HS
High School Diploma
C
Certificate
Guest Service Agent/housekeeper
- Effectively managed hotel guest check-ins and check-outs
- Performed night audit to balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Maintained, cleaned and disinfected guest rooms.
Candidate Info
9
years in workforce
4
years at this job
HS
High School Diploma
Voc
Vocational Degree
Guest Service Agent
Greeted, registered, and assigned rooms to guests
- Answered phones
- Verified customers' credit
- Kept records of room accessibility and guests' accounts by means of computer
- Computed bills, collected payments, and made change for guests
- Stocked and cleaned workplace for next shift
Candidate Info
4
years in workforce
2
years at this job
Guest Service Agent
- Provide highly professional customer service, assisting guest inquiries, while managing a high volume of guest check-in
- General administrative work
- Great memory of returning guests and making sure their special requests are taken care of before arrival
- Created reservations
- Handled and corrected all billing and billing errors with guest reservations
- Manage a fast paced environment by effectively completing multiple tasks such as answering a high volume of incoming calls, monitoring emails, maintaining office functions, organizing paperwork, and handling packages
Candidate Info
1
year in workforce
1
year at this job
BA
Hospitality Management
Guest Service Agent
Reviews arrivals for guest preferences to ensure customer satisfaction.
- Checks guests in and out of hotel and summons bellman or other assistance if needed.
- Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, and giving directions.
- Make reservations, enter FIT reservations in system
- Settling folios, posting transactions, flawless cash handling, answering and dispatching incoming calls
Candidate Info
6
years in workforce
9
months at this job
Lead Guest Service Agent
- Answer telephone calls from guests seeking to make or cancel hotel reservations.
- Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.
- Learned to deal with irate guests and find ways to resolve issues to the guest's satisfaction.
- Also served as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the local area.
- Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay.
- Upon checkout, calculate the guest's final bill, collect payment and give proof of payment.
Candidate Info
5
years in workforce
11
months at this job
HS
High School Diploma
College Prep
Guest Service Agent
- Answer telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information.
- Answer guest requests for assistance and coordinate with housekeeping, houseman staff and management to fulfill guest requests.
- Provide guests with access to hotel services, and ensure that mail, faxes and packages are delivered in a timely manner.
- Also deal with irate guests and find ways to resolve issues to the guest's satisfaction.
- Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the local area.
Candidate Info
3
years in workforce
2
years at this job
HS
High School Diploma
BS
Mathematics
Guest Service Agent
Assisted guests with common services and answer any general questions.
- Able to direct guests to different facilities and functions in the hotel.
- Train other co-workers to perform the duties of guest service agents.
- Handle guest check in and checkouts professionally and in a welcoming and specialized manner.
- Make changes and confirm reservations by means of the Opera Management
- In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer.
Candidate Info
4
years in workforce
2
years at this job
BS
Business Administration
Guest Service Agent/night Auditor
- Handled a large inbound call volume and distributing phone calls to designated departments.
- Balanced daily transactions to property Management Systems and prepare selective reports for accounting and management.
- Assisted the Catering and Sales department by showing hotel guest rooms for future group business.
- Trained new employees on the fundamentals and operations of the front desk and night audit duties.
Candidate Info
2
years in workforce
4
months at this job
Guest Service Agent
- First point of contact with guests
- Handling guest check-ins/outs of lodging and cash transactions
- Providing excellent assistance to guests in-person and over phone
- Managing data input, filing, and office organization
- Representing company with top-notch courtesy and professionalism
Candidate Info
8
years in workforce
2
years at this job
Guest Service Agent
- Greet, register, and assign rooms to guests of hotel.
- Verify customers' credit, and establish how accommodations will be paid.
- Make and confirm reservations.
- Issue room keys and provide directions and hotel amenities.
- Communicate with other departments as needed to provide positive guest experience.
Candidate Info
7
years in workforce
11
months at this job
BA
Marketing
Guest Service Agent
- Check in and out hotel guests in a confident, professional and friendly manner.
- Verify guests’ registration information and confirm other information related to the reservations, such as room type and number of nights staying
- Adhere to all cashiering procedures: collecting payments and balancing at end of shift
- Provide gracious and efficient telephone service as it relates to general PBX Services, such as taking reservations over the telephone and in person.
- Contact housekeeping and maintenance departments when a problem is reported
- Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Candidate Info
29
years in workforce
5
months at this job
HS
High School Diploma
AS
Computer Programming
Guest Service Agent
- Welcomes and greets all customers, vendors, guests and visitors in person and over the phone
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Receive guests' payments
- Registers new guests and update existing guests demographics by personal and financial information
- Organizes the front desk and prepares for check-ins
- Relocates guest in sold-out situations
Candidate Info
6
years in workforce
2
years at this job
HS
High School Diploma
Guest Service Agent
Greet guest as they arrive at Hotel, check in guest, respond to requests
- Register guest by obtaining or confirming room requirements
- Assign room, obtaining information and signature, issue room keys to guest
- Establish credit by verifying credit cards or obtaining cash.
- Provide laundry service when hotel is not busy
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