Guest Services Agent Resume Samples - Page 2

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Guest Services Agents usually work in hotels or similar facilities, where they make guests feel welcome and help them with check-in procedures. They also offer assistance and solve any problems that may occur. Based on the strongest resume samples, the most important qualifications for a Guest Services Agent are customer service skills, courtesy, communication abilities, and proactivity. Candidates for this job don't need to highlight any formal education in their resumes besides a high school diploma; some may hold a hospitality industry qualification.

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11

Guest Services Agent

Strong analytical, problem solving, and interpersonal skills

  • Comfortable asking questions and explaining service/product
  • Proven ability to work with same efficiency within stressful situations
  • Committed to customer satisfaction
  • Provide prompt service to customer in a friendly and courteous manner
  • Committed to 4 diamond and above standards
  • Enjoy working with a team or with limited supervision
Candidate Info
14
years in
workforce
2
years
at this job
BS
Business Administration
12

Guest Services Agent

Creating an 5 star atmosphere upon check in and check out.

  • Answering telephones in a professional manner.
  • Receiving reservations upon walk ins and phones calls and upselling.
  • Display a professional greeting to all who enter the hotel.
  • Handling all requests of guests no matter how small.
  • Defusing any situation the guest may have with the room, bill, etc.
  • Arranging of tours, recreational activities, dining or business activities for both on and off property.
Candidate Info
18
years in
workforce
1
year
at this job
13

Guest Services Agent

Creates 100% guest satisfaction by providing fast friendly genuine hospitality and by exceeding guest expectations.

  • Listens, apologizes with empathy, finds a solution and follow through when resolving guest problems
  • Examine tickets or passes to verify authenticity, using criteria such as color and date issued
  • Assist patrons with finding seats
Candidate Info
3
years in
workforce
1
year
at this job
Business
14

Guest Services Agent

Welcome guests on arrival and provide information regarding availability, room types, room rates

  • Assign rooms pertinent to guests' needs and choice as well as collect payments for rooms and board
  • Provide information regarding hotel policies and activities in response to queries
  • Maintain inventories pertinent to vacancies, reservations and rooms
  • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically
Candidate Info
7
years in
workforce
11
months
at this job
BA
Business
15

Guest Services Agent

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay

  • Responds to customer inquiries for information, changes security tape and makes sure equipment works properly
  • Arranges for services requested by the guest by working with other departments as appropriate
  • Assigns rooms, issues keys and ascertain guest payment and billing information
  • Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay
Candidate Info
9
years in
workforce
1
year
at this job
BS
Business Administration
16

Front Office Associate/ Guest Services Agent/ Hotel Operator

Responsible for set up and breakdown of VIP Lounge and keeping it stocked at all time.

  • Greet guests warmly and perform registration procedures.
  • Provide guests with appropriate room assignments and keys, give directions to room and update guest on events happening in the hotel or near.
  • Ensuring that guest needs are met by making sure they're satisfied.
  • Provide assistance with any and all guest requests, on the phone and in person.
  • Post charges to guest accounts and facilitate guest departures
  • Answer questions regarding credit card and account discrepancies and issues.
Candidate Info
5
years in
workforce
1
year
at this job
Athletic Training / 4
17

Guest Services Agent

Provide the finest personal service to Guests and Residents of [company name].

  • Support Residents with personal and family travel arrangements.
  • Ensure that all data is entered accurately, timely, and efficiently into CRM system.
  • Act as primary liaison between destination club members and onboard personnel.
  • Answer inbound and web based prospect inquiries using both phone and email communication
  • Act as back-up for Receptionist when necessary.
Candidate Info
6
years in
workforce
4
years
at this job
BS
Hospitality / Travel And Tourism Management
18

Guest Services Agent

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, and coding electronic keys.

  • Demonstrate a thorough knowledge of hotel information including room categories, room rates, packages, promotions, and answer guest questions and inquiries.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Notify Guest Services of any VIP guests and ensure proper amenity delivery.
  • Promote hotel services, facilities and outlets, provide guest with information such as local attractions and directions to increase guest satisfaction.
Candidate Info
10
years in
workforce
2
years
at this job
19

Guest Services Agent

  • Created and confirmed reservations via telephone, e-mail, postal mail, and in person
  • Maintained room availability and rates
  • Coordinated group reservations and wedding blocks
  • Operated cash drawers and handled various tender types
  • Respond to customer complaints and inquiries efficiently and courteously
  • Arranged transportation shuttles to and from hotel
  • Collected and distributed guest deliveries and correspondences
  • Oversee housekeeping staff and maintenance engineers
Candidate Info
12
years in
workforce
3
years
at this job
20

Senior Cocktail Server / Guest Services Agent

Established customer service representative with strong interpersonal skills and dedicated work ethic to accomplish customer satisfaction

  • Attained a Trainer Certificate, TIPS certification, and Food and Safety Certification by completing courses followed by an exam
  • Interacted with senior-level executives/management, transferred calls to appropriate sources
  • Worked diligently with inventory, budget tracking, and communicated with purchasing department
  • Responded to a variety of requests efficiently, accurately, and timely within a fast pace environment
Candidate Info
7
years in
workforce
7
years
at this job
BS
Recreation And Tourism Studies

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