Desktop Support Technician Resume Samples

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Desktop Support Technicians, or Information Technology Support Technicians, assist computer users by answering their questions, resolving their technical problems, and maintaining a company's network, software and computer equipment. Example resumes for this position showcase skills like supporting, maintaining, and troubleshooting systems including Macs and PCs that utilize Windows 7 and 8; and setting up user accounts, laptops, and servers. Sample resumes show that most Desktop Support Technicians hold an associate's degree in a computer-related field, but others may be hired with a high school diploma and trained through on-the-job programs.

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1

Desktop Support Technician

Create new user accounts using active directory, setup new email account on exchange server as well as trouble shoot blackberry issues

  • Provide desktop and laptop support for system refresh project, supported users on setting up multiple network printers, managed hardware and software failure due to viruses, network cabling and termination and Punch down keystone jacks and patch boards
  • Profiled and interviewed engineering and scientific workstation users and provided solutions for applications and auxiliary equipment needs for supplied standards.
  • Certified and developed documentation for applications as needed to load client's workstation.
  • Established remote connectivity using Log Me In.
  • Perform On call after hour duties 1 week every 2 months supporting client issues during weekend and at night during weekdays.
Candidate Info
7
years in
workforce
2
years
at this job
Engineering
Computer Tech
2

Regional Desktop Support Technician

Conducted normal ticket processing as well as support for multiple remote Attorney's offices within approximately 200 miles of Kansas City, MO.

  • Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office […] iPhone/iPad/Android/Blackberry.
  • Maintained accurate repair records and documented all maintenance performed using IQTrack ticketing system.
  • Maintained accurate inventory of updated loaner equipment.
  • Conducted company-wide upgrade of 1300+ users PC's to Windows 7 and Microsoft Office 2010.
  • Conducted major office move of more than 700 users from three separate offices into the new Polsinelli Headquarters located on the Plaza in Kansas City, MO.
Candidate Info
16
years in
workforce
2
years
at this job
3

Desktop Support Technician

Responsible for rollout of dozens of new Windows 7 machines from custom image

  • Successfully troubleshot and resolved end-user complications through research and effective follow up practices
  • Served as initial point of contact for customer inquiries, solved technical issues and escalated issues to appropriate support personnel
  • Provided exceptional service for multiple end users daily through assigned ticketing system
  • Provided full system backups using Norton Ghost
  • Managed employee PC purchase program
  • Responsible for formatting and imaging approximately 300 systems to be sold to employees and donated to local schools, organizations, churches, and daycares
  • Tracked inventory in database by creating excel spreadsheets
Candidate Info
9
months in
workforce
7
months
at this job
AS
Science
4

Desktop Support Technician

Temporary assignment with Canon Business Solutions

  • Provided first level hardware and network support for Canon printer devices and Network fieries deployed inside Turner Broadcasting locations
  • Received troubleshooting and service request tickets via Remedy
  • Performed weekly and monthly scheduled maintenance on printers in service, including monitoring cartridge levels and paper inventory.
  • Maintained physical inventory for two office sites for reporting each week.
Candidate Info
9
years in
workforce
1
year
at this job
Information Systems Security
Comptia Network+ Certification
Comptia A+ Certification
5

Desktop Support Technician

Provided reliable and efficient services to end users and other stakeholders to ensure smooth operations.

  • Upgraded and prepare Dell computer systems for Windows 7 migration
  • Provided support for imaging, configuration and migration of users' workstations from windows XP operating system to the Windows 7 platform, ensuring all data, files and folders migrations are completed efficiently and with minimum interruption of operations.
  • Provide other end-user support as needed to ensure optimal deployment of resources.
Candidate Info
21
years in
workforce
8
months
at this job
BA
Bachelor of Arts
MA
Applied Project Management
MS
Chemistry
6

Computer Builder/floorwalker Desktop Support Technician

Supported the project to move users from Windows XP desktops and laptops to Windows 7. Used imaging software, downloaded data and software to new machines, and troubleshot any issues.

  • Built and deployed 5 laptops a day, which contributed towards the team goal of 150 weekly
  • Followed up with users after deployments to assist with any issues, answered questions related to their new machines, and educated them on their use
  • Educated and trained new teammates on procedures and objectives set forth by project leaders
  • Visited offsite locations when needed to deliver new equipment and provide technical assistance
  • Coordinated with upper management and other departments to resolve complex problems
  • Volunteered for overtime as needed to obtain goals
  • Selected to stay on the project after its completion to resolve lingering issues
Candidate Info
3
years in
workforce
5
months
at this job
AS
Human Resources
7

Desktop Support Technician (intern)

Imaged HP and Dell machines and provided Windows 7 workstations to over 100 employees per month

  • Set up work stations, docking stations and Poly-Tech IP phones for employees
  • Resolved 8-10 tickets per day used a proprietary ticketing system (issues included hardware and software installation and maintenance, as well as troubleshot network connections)
  • Troubleshot and configured Konica Minolta printers and replaced toner cartridges
  • Assisted users with various forms of desktop support through remote desktop and telephonic communication
  • Completed customized configuration requests for various employees
  • Developed strong communication skills through face-to-face, phone, and email communication with users
  • Used Windows Servers, Active Directory 2008 in order to create, delete or set accounts and change user passwords
Candidate Info
5
years in
workforce
7
months
at this job
Information Technology And English
Information Technology Training
8

Desktop Support Technician

  • Configured, deployed and supported Dell, HP and Lenovo laptops and desktops.
  • Planned and implement system roll out and migration strategies. Provided, organized and updated deployment checklist, control laptops and desktops group policy. Installed critical operating system and office updates
  • Migrated data, email, contact and calendar. Configured VPN and RSA soft and hard security token
  • Import and export email archives, map shared drive, import and export security certificate on internet explorer for encryption and identification. Installed and configured PGP disk encryption software
  • Assisted users support on password changes for Domain logon, Outlook email, VPN, and RSA
  • Provided extensive and outstanding customer service through courteous, professional and outstanding customer support with the ability to multitask effectively while adhering to time critical deadlines
Candidate Info
11
years in
workforce
7
months
at this job
AA
Information Technology
Information Technology
9

Desktop Support Technician

Prepared computer equipment for doctors, nurses, and clerical employees that required access to patient records, perscriptions, and payment receipts.

  • Installed QuadraMed on PCs for medical staff after consulting with network technicians to obtain static IP addresses.
  • Imaged computers to provide users with Microsoft Office, Groupwise, Novel Messaging Client, and other applications that allowed communications among members of each department.
  • Used Remedy Service Desk to discuss the progress of assigned tickets and the steps required to resolve issues.
  • Remotely accessed computers using Dameware whenever clients became occupied or required immediate configuration changes.
  • Assisted users in backing up data into the server, downloading appropriate printer drivers, updating and clearing the cache of Internet browsers, and installing barcode scanners/signature pads.
  • Maintained a database of devices that were relinquished or added to the domain.
Candidate Info
16
years in
workforce
6
months
at this job
MS
Master of Science
10

Desktop Support Technician

Provided first-level response to end-users with software, hardware and telecom related issues.

  • Performed upgrades, repairs and maintenance on the company's PC-related hardware, software and peripherals.
  • Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
  • Maintained accurate and up-to-date inventory of hardware and software resources.
  • Provided technical support for over 200 users in a Windows XP/ Windows 7 environment.
Candidate Info
5
years in
workforce
2
years
at this job
HS
High School Diploma
Trucks
Computer Information Systems

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