Desktop Support Analyst Resume Samples

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Desktop Support Analysts are responsible for providing support to company customers and analyzing desktop computer issues. Common job activities listed on a Desktop Support Analyst resume sample are configuring computer systems, setting up user accounts, solving hardware and software problems, implementing IT policies, and answering to customer inquiries. Based on our collection of resume examples, these professionals should demonstrate computer proficiency, troubleshooting skills, analytical thinking, communication abilities, customer service orientation, and teamwork. Most Desktop Support Analysts hold at least a Master's Degree in a relevant area such as information technology.

1

Desktop Support Analyst

Achieved a high level of productivity, supporting over 1,000 users. Provided support for key
functions such as Engineering & Accounting.

  • Resolved complex technical issues that arose on client computer using troubleshooting
  • Effectively made recommendations to IT users on selection of hardware and software
  • Successfully administered user accounts, Exchange mailboxes, and security and distribution
  • Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.
  • Managed assets inventory and deployed desktop images to end users.
  • Worked directly with HR dealing with New Hire Onboarding Process and also trained
Candidate Info
6
years in
workforce
6
months
at this job
BA
Computer Information Systems
2

Desktop Support Analyst

  • Decreased laptop rollout deployment times by 50% by creating, documenting, and implementing updated load set for Windows 7 and Office 2010.
  • Increased data security by designing, installing and managing updated version of Numara Trackit inventory to improve hardware location and software version tracking.
  • Assisted in improving overseas sales as only analyst providing 7x24 support for Japanese team.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
Data Center Support
3

Helpdesk/desktop Support Analyst

Responsible for answering company's internal "helpline" in assisting over 500 end-users resolve their issues involving Windows 7 and XP personal computers and web-based/virtual networked programs.

  • Created and maintained user accounts and security via Active Directory. The VMS operating system also required creating and troubleshooting issues.
  • Directly supported the in-house service ticket software for non-emergency user related issues. This support involved resolving the issue and/or re-directing the ticket to the appropriate team who would then resolve.
  • Participated in revolving on-call schedule to provide 24/7 service to users
  • Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Troubleshoot various technical issues dealing with printers, network, and phone systems
Candidate Info
29
years in
workforce
4
years
at this job
BS
Business / Management
4

Desktop Support Analyst

Provided second level desktop support to clients which includes, configure, troubleshoot, analyze, and repair PCs and MAC systems.

  • Active Directory User Account Management.
  • Managed laptop and Macbook inventory and assisted in procuring new hardware, software and related supplies.
  • Reviewed open problem tickets daily.
  • Identified problem and forwarded it to appropriate area of responsibility.
  • Provided support in setting up audio and visual technology for conferences and meetings.
Candidate Info
10
years in
workforce
7
months
at this job
5

Desktop Support Analyst

Provided operational support for oncology systems, PACS, and radiology information systems. Implemented new imaging and storage solution, customized radiology imaging applications, and led an oncology systems upgrade to Aria.

  • Identified protocol problems and strengths, collected data on customer experience to assist in development of training materials for end users.
  • Managed local IT team ensuring appropriate coverage was available during roll out periods for upgrades and deployment of new equipment. Allocated resources to adhere to Project timelines.
  • Desktop support for one site 250 employees, including clinicians, clerical and administrative
  • Special Projects for Breast Center; transitioned Analog to Digital workflow, Implemented Transcription system with Allscripts
Candidate Info
2
years in
workforce
5
months
at this job
BA
History
6

IT Desktop Support Analyst, Contract

Provided computer help desk support via telephone communications and email with end-users.

  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
  • Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
  • Experienced in technical call center operations providing service by communicating effectively with technical and non-technical staff including professors and professional educators.
  • Resolved 25 - 30 issues daily regarding various testing issues across various states.
Candidate Info
4
months in
workforce
4
months
at this job
BS
Bachelor of Science
Master Of Management
7

Senior Desktop Support Analyst / Help Desk

Managed the delivery of LAN and desktop support for approximately 500 employees at corporate headquarters. Worked collaboratively with management, software / hardware engineers, and end-users to identify technical requirements and ensure optimum system performance.

  • Supported Action Request Queues, managed critical migrations, supervised help desk/desktop upgrade projects, led the Information Technology Services crisis management team, and ensured that desktop and LAN problems were resolved quickly and efficiently.
  • Managed Desktop Services and played an active role in help desk queue / desktop design / build projects.
  • Served as lead Service/crisis management technician and supervised five direct reports.
  • Extensively worked with service desk tools system (Remedy), including creation and response to Remedy tickets.
Candidate Info
3
years in
workforce
3
years
at this job
BBA
Management
MS
Computer Information Technology
MBA
Business Administration
8

Desktop Support Analyst

Responsible for new computer refreshes, data migration, installing software on HP desktops, laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and Active Directory

  • Installed images using Ghost on new systems
  • Used MS remote and SMS to install software
  • Created and updated user profiles in Active Directory and maintained inventory
  • Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
  • Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems
  • Remedy used for call logging
Candidate Info
6
years in
workforce
8
months
at this job
AAS
Electronic Engineering
BS
Law Enforcement
9

Desktop Support Analyst

Responsible for new computer refreshes, data migration, installing software on HP desktops, laptops and Avaya phone systems on an XP platform using MS products, Cisco VPN, SMS and Active Directory

  • Installed images using Ghost on new systems
  • Used MS remote and SMS to install software
  • Created and updated user profiles in Active Directory and maintained inventory
  • Refreshed 1800 in house and remote users including the installation of Avaya Phone Systems.
  • Completed the roll out within three months and remained on assignment to perform other Desktop duties involving inter-department moves, remote refreshes and removal of obsolete systems
  • Remedy used for call logging
Candidate Info
7
years in
workforce
8
months
at this job
AAS
Electronic Engineering
10

Senior Desktop Support Analyst / Project Coordinator

Responded to all Level 3 desktop issues within a major insurance and financial services firm.

  • Point of contact for escalation and supervision of all desktop related issues and projects that could not be handled by contracted junior level technicians.
  • Worked closely with internal business unit heads to ensure proper resolution of all of their service level agreements, documented problems, projects and inquiries.
  • Troubleshooter of MS Office, proprietary and market data software, including hardware failure problems, utilizing Remedy Action Request System.
  • Responsible for the oversight, management and planning of resources for all major internal adds moves and changes pertaining to desktop computer equipment and end user network devices.
  • Created detailed procedures and documentation for use with new software applications & hardware.
  • Trained junior technicians on software applications and various hardware devices before or after installation.
Candidate Info
6
years in
workforce
3
years
at this job
AS
Associate of Science
Ces

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