Deskside Support Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Deskside Support Staff are responsible for providing assistance to end users whenever something goes wrong. Based on our collection of resume samples, these professionals complete tasks such as answering to customer inquiries, providing support over the phone, solving computer issues, prioritizing customer inquiries, and offering instructions. Successful candidates for this job highlight in their resumes qualifications such as communication, customer service orientation, troubleshooting, patience, computer competencies, and telephone etiquette. Employers select candidates holding at least a high school diploma or an Associate's Degree in a relevant area.

For more information on what it takes to be a Deskside Support, check out our complete Deskside Support Job Description.

1

Team Lead, Deskside Support

Provided desktop/laptop support on WinXP for hardware/software problem resolution including network connectivity, software imaging, application installation and configuration for 650 end-users and 900 remote users. Managed 4-5 technician desktop team including technical and skill evaluations.

  • Collaborated with other IBM departments to resolve customer escalations
  • Managed hardware inventory, including disposals and parts distribution
  • Improved quality customer service by implementing reports for management that Identified quality of problem resolution
Candidate Info
5
years in
workforce
5
years
at this job
BA
Psychology
2

Deskside Support Specialist

Provided desktop, laptop, and software support for local and remote clients including various marketing and technical organizations. Built and managed Microsoft Windows XP based custom images to meet unique call center organizational requirements.

  • Created new Windows XP based image platforms to address unique call center requirements utilizing new desktop computers.
  • Performed daily hands-on and remote troubleshooting and repair, including password resets to quickly resolve software issues locally and nationwide.
  • Provided local project management for the complete replacement of over 200 data center desktop computers with no user downtime. Partnered with national project managers for the testing and installing of new and updated software applications and ensuring full functionality with the new hardware.
  • Prepared and maintained daily trouble report status reports to management team utilizing Vantive reporting software.
  • Provided local and international coaching for new personnel on existing procedures and processes according to local policies.
Candidate Info
19
years in
workforce
2
years
at this job
AS
Accounting
3

Deskside Support Technician

Provided on-demand desk side troubleshooting and resolution.

  • Utilized Dameware remote desktop software for troubleshooting and resolution.
  • Maintained $5 million parts inventory with less than .01% deviation.
  • Managed parts inventory database and supplied techs with needed parts.
Candidate Info
24
years in
workforce
1
year
at this job
C
Computer Support Technology
AAS
Journalism ~ Cum Laude
BS
Marketing & Management ~ Cum Laude
4

Deskside Support Analyst

Provided high quality IT support services to 2200 end users.

  • Utilized the SharePoint ticketing system and Knowledge Base to handle user requests assigned to you and record all updates until the ticket is resolved and closed.
  • Assessed, communicated, and ensured prioritized mitigation of risk to the service and the business.
  • Analyzed and communicated the overall status of service.
  • Ensured that high customer satisfaction levels are maintained.
Candidate Info
9
years in
workforce
3
months
at this job
BA
Computer Science
Comptia Certifications: A+, Network+
5

Help-desk Analyst/deskside Support

Handled a volume of 30 to 50 calls per day troubleshooting various desktop and laptop remote issues like network/USB connectivity, dial-up connections, password resets, printer issues, etc.

  • Ensured all service-level agreements were met and objectives were achieved by tracking problems/ incidents.
  • Accurately created/logged call tickets using HP Service Center in order to properly track any ongoing issues or in case of escalating to the next tier.
  • Viewed/manipulated network settings like Internet Properties, TCP/IP, DHCP, DNS, Remote Desktop, VPN utilities, wireless, etc., for Windows XP.
  • Provided first level support for blackberry devices.
Candidate Info
7
years in
workforce
1
year
at this job
BA
Bachelor of Arts
6

Deskside Support

Worked with external customers providing information regarding Library of Congress

  • Managed Remedy tickets assigned to deskside support team and the configuration team
  • Assisted co-workers with helpdesk tickets for resolution of end users' technical issues
  • Responsible for imaging and configuration of desktops and laptops
  • Installed applications using Symantec Live State
  • Maintained and repaired laptops / desktops, printers, and dual monitors
  • Worked local network issues and elevated tickets to the network configuration team if it was not a local issue
Candidate Info
10
years in
workforce
2
months
at this job
Electronics
7

Deskside Support Technician

Administered over all format of desktop issues while maintaining a 95% approval rating

  • Training new Deskside Support/Helpdesk staff to be prepared for a high demand environment
  • Imaged and deployed new equipment for any and all staff
  • Enhanced new user experience by providing equipment and training
  • Managed an OS upgrade to Windows 7 for over 1500 users
Candidate Info
7
years in
workforce
5
years
at this job
AS
Science
8

Deskside Support Technician

Executed written procedures to effect installation and configuration of hardware and software

  • Resolved end user problems, logging trouble tickets via Remedy
  • Created work orders
  • Interfaced professionally and effectively with all levels of Health Net associate and contractors in order to troubleshoot and resolve hardware and software issues
  • Performed asset management utilizing the Altiris database system
  • Supported the Windows 2000 and Windows XP operating systems
  • Supporting Lotus Notes e-mail application
  • Assisted in technical research, documentation, and troubleshooting
Candidate Info
6
years in
workforce
4
years
at this job
Sciences
9

Deskside Support Technician

Troubleshoot & breakfix PC's/Mac, perform Win7 migration/upgrades, and configure projectors/printers.

  • Currently utilizing Service Now Ticketing System, Access, Sharepoint and Smartsheet on everydy to create incidents tickets ranging from password resets, AD account creation, asset management, security incidents and ticket escalations.
  • Re-imaged old and new hardware for migration (Windows XP -> Windows 7).
  • Deployed Lenovo, Dell, through Pre-Boot Execution.
  • Supporting various legacy nuclear applications while ensuring safety and validation guidelines are enforced and followed.
  • Consult all end users hardware and software, through phone email and in person support with outstanding customer service experience.
  • Supported <1500 end users.
Candidate Info
11
years in
workforce
4
months
at this job
Information Technology
10

Deskside Support Technician

  • Performed desktop support to over 500 employees in person and by telephone.
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
  • Completed migration of over 300 computers from Windows 2000 to Windows XP.
  • Trained technicians on proper Johnson and Johnson migration procedures.
  • Trained users on Microsoft Office 2007 after migration from previous version of Office.
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues on both desktops and laptops.
  • Installed, configured (using imaging software), maintained and troubleshot applications.
  • Ensured all IT documentation was accurate and completed for FDA audits.
  • Prepared conference room video equipment and computers for audits.
Candidate Info
12
years in
workforce
1
year
at this job
BS
Information Assurance And Computer Security

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!