Customer Support Specialist Resume Samples

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Customer Support Specialists are responsible for increasing customer satisfaction by developing and implementing various procedures. Typical Customer Support Specialist example resumes mention duties such as analyzing complaints, performing the right corrective actions and instructing staff. Candidates seeking to secure this kind of position should make display in their resumes of creativity, analytical thinking, leadership, computer proficiency and previous experience in the field. A degree in marketing, communication or a similar field is commonplace in Customer Support Specialist resume samples.

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1

Customer Support Specialist

Answered inbound inquires and analyze/troubleshoot problems for non-functioning glucose products

  • Averaged in the 99th percentile in providing customer service and 97th percentile for technical support to customers
  • Trained new employees on technical and operational functions of the job
  • Conducted training classes on how to use SAP
  • Developed training aids including visual aids and demonstration models that met instructional goals and objectives that increased the performance of trainees
  • Handle escalated calls that resulted into additional services such as pharmacy exchanges and medical device malfunction reports for the FDA
Candidate Info
25
years in
workforce
8
years
at this job
BS
Business Management
2

Customer Support Specialist

Data Analyst

  • Offered optional service to meet customer wants and needs resulting in customer satisfaction.
  • Gathered and analyzed statistical data and generated reports for management.
  • Established, maintained, and updated database, records, and other client documents.
  • Processed over 200 orders daily.
  • Ordered supplies, equipment and service for inventory control.
Candidate Info
13
years in
workforce
5
years
at this job
BA
Criminal Justice
Criminology-psychology
3

Customer Support Specialist

Assisted customers with bringing past due auto loan current

  • Communicated information to internal/external customers using clear and concise language
  • Explained work procedures and company policies to staff and ensured they were followed
  • Provided superior customer service
  • Resolved customer complaints while providing superior customer service
  • Maintained effective working relationships with co-workers
  • Prioritized my workload to maintain established deadlines
Candidate Info
16
years in
workforce
8
years
at this job
HS
High School Diploma
C
Business Management
4

Customer Support Specialist

Provide technical support to customers through a variety of methods, including telephone, online, and e-mail.

  • Use a consultative approach to gather information on systems, software, and issues.
  • Prepare comprehensive trouble tickets that detail problems and support accurate tracking of trends.
  • Fostered a high degree of accessibility and reliability for clients by resolving a wide range of hardware and software problems.
  • Quickly identified and addressed various issues to generate strong satisfaction levels.
  • Escalated issues when appropriate based on established standards.
  • Perform hardware and software installations, re-image computers, and deliver software application support.
Candidate Info
11
years in
workforce
8
years
at this job
AAS
Information Technology
5

Member and Customer Support Specialist

Answered member and customer inquiries thoroughly, by researching, locating, and providing accurate information via various communications platforms

  • Performed front desk management and improved daily operations through new organizational tactics
  • Promoted additional services by recognizing opportunities to up-sell and explain new features, products, and web-conferences
  • Wrote documentation, information and FAQ's for online and in print
  • Assisted customers in any way possible to make ICMA processes, procedures, and resources clear and easy to use and understand
Candidate Info
6
years in
workforce
5
months
at this job
BA
Psychology & Human Development

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