Customer Service Team Lead Resume Samples - Page 2

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Customer Service Team Leads coordinate staff responsible for providing customer service to company clients. The role of a Customer Service Team Lead is to motivate and coach customer service teams, to hire new staff, to handle complex customer service issues, and to monitor team performance. A well-written resume sample for this position showcases qualifications such as leadership, multitasking, conflict management, results orientation, customer focus, and computer competences. Customer Service Team Leads come from various educational backgrounds and have previous experience in customer service departments.

For more information on what it takes to be a Customer Service Team Lead, check out our complete Customer Service Team Lead Job Description.

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11

Customer Service Team Lead

  • Provide leadership expertise and develop efficiency programs for team of three in-house CS reps for US Sales and Marketing
  • Researched industry social media practices to formulate strategies for marketing efforts and new social media campaigns
  • Researched COMET’s customer payment data finding opportunities that reduced days sales outstanding (DSO) from 59 days to 47 days within 14 months
  • Improved customer engagement and payment efficiency by converting 50% of client base to electronic payments and 100% electronic invoice mailing
  • Reduced overdue client accounts from 1M to 45k (or 90% of past due accounts) within 8 months
Candidate Info
6
years in
workforce
3
years
at this job
BS
Business Management: Concentration: Marketing
12

Customer Service Team Lead

  • Acted as Team Lead for 15 Customer Service Representatives, performing independent research and resolving escalated issues
  • Responsible for taking inbound calls from customers regarding mortgage loans.
  • Maintained reports to identify top performers, as well as areas of weakness, in service levels averaging 100 calls per day.
  • Assisted in the development of a customer service agent desktop that allowed agents to improve the overall customer experience by proactively providing relevant customer information, including retention and cross-selling opportunities.
Candidate Info
5
years in
workforce
5
years
at this job
AA
Leadership
BA
Business Management
13

Customer Service Team Lead/staff

Supervised a crew of 15-25 to ensure front-end operations were running efficiently and effectively

  • Coordinated daily activities with staff including specific jobs for a shift and breaks times for all employees
  • Skilled in general office duties, including answering phones, compiling and preparing daily sales reports, and greeting customers
  • Process payroll weekly by verifying all time is accounted for and fixing any deviations that exist
  • Processed new hires information, drug tests, I-9 verifications, background checks, pre and post orientations, store tours; instructed new associates how to access associate online portal
  • Assisted with any benefits, pay, time off, FMLA, etc. questions.
  • Handled and resolved customer complaints/concerns and problems on daily basis
  • Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees
Candidate Info
11
years in
workforce
7
years
at this job
AA
Liberal Arts
14

Outbound/inbound Sales- Level II Customer Service Team Lead

  • Managed a team of 15 call center agents from initial start-up to full operational status in an environment which encouraged continual process improvements.
  • Trained, coached, and mentored agents on operational procedures and company products.
  • Provided accurate, specific, and timely performance feedback for sales agents as well as identifying individual development needs with appropriate training.
  • Devised and published metrics to measure the organization's success in sales.
Candidate Info
3
years in
workforce
7
months
at this job
Biological Sciences
15

Customer Service Team Lead

Ensure representatives are up to date and knowledgeable on current department policies and procedures.

  • Assist with monitoring and adjustments of call queues to ensure department goals are met and/or exceeded (including frequent use and proficiency of CMS/Avaya and Totalview Systems).
  • Managed associate issues and conflicts appropriately.
  • Ensured associates understood the impact of their primary roles as front line members of the team.
Candidate Info
14
years in
workforce
8
years
at this job
16

Customer Service Team Lead

Answer numerous calls per day assisting customer inquiries, solving problems and providing new product information.

  • Serve as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Successfully acquired numerous customers per month, generating success in revenue.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Directed calls to appropriate individuals and departments.
Candidate Info
5
years in
workforce
3
years
at this job
HS
High School Diploma
17

Operations Assistant Supervisor & Customer Service Team Lead

  • Verified that information in the computer system was up-to-date and accurate.
  • Eliminated outdated records by sending the records to be scanned.
  • Compiled statistical information for special reports
  • Managed wholesales orders getting wholesale from backed up 3000 orders to up-to-date in a time-span of 3 months.
  • Personally assisted Former CEO & Founder Dov Charney.
  • Promoted to 6 different positions while employed.(Picking/Packer/Web Overseer/Inventory Control/Wholesale Back-Order Coordinator/Operations Assistant Supervisor.
Candidate Info
11
months in
workforce
11
months
at this job
HS
Biology / Psychology / English
AA
Business Management
18

Customer Service Team Lead

Maintain required service levels (Calls holding and answered in the queue)

  • Responsible to supervise a staff of up to thirty two people within the customer service department.
  • Supervised and coordinated activities of agents engaged in customer service calls. Observed and evaluated workers performance.
  • Run reports/records for accuracy of work orders. Sent error to representative for appropriate corrections to be made.
  • Instruct employees daily on company protocol. Make recommendations to upper management concerning staff and improvement of procedures.
  • Sort client complaints and effectively resolve issue in a timely manner.
Candidate Info
8
years in
workforce
3
years
at this job
Liberal Arts
Liberal Arts
Liberal Arts
19

Customer Service Team Lead/staff

Supervised a crew of 15-25 to ensure front-end operations were running efficiently and effectively

  • Coordinated daily activities with staff including specific jobs for a shift and breaks times for all employees
  • Skilled in general office duties, including answering phones, compiling and preparing daily sales reports, and greeting customers
  • Processed payroll weekly by verifying all time is accounted for and fixing any deviations that exist
  • Processed new hires information, drug tests, I-9 verifications, background checks, pre and post orientations, store tours; instructed new associates how to access associate online portal
  • Assisted with any benefits, pay, time off, FMLA, etc. questions.
  • Handled and resolved customer complaints/concerns and problems on daily basis
  • Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees
Candidate Info
21
years in
workforce
7
years
at this job
AA
Liberal Arts
20

Customer Service Team Lead

Emergency Alarm Company responsible for monitoring fire, burglary, home security and medical alarm signals.

  • Managed, motivated, trained and coached call center representatives in a high -volume environment
  • Dispatch emergency services as necessary (Police, Fire, EMS)
  • Complied with all State Regulations and maintained an up to date CSAA certification
Candidate Info
1
year in
workforce
1
year
at this job
Mass Communications

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