Customer Care Executive Resume Samples

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Customer Care Executives ensure the highest standards of service are delivered to customers in order to maximize satisfaction. Duties listed on a typical Customer Care Executive sample resume are analyzing customer inquiries, developing and implementing procedures, training and motivating Customer Care staff and solving complaints. The most successful resumes demonstrate very good communication abilities, patience, analytical thinking, the ability to solve problems and computer proficiency. Most Customer Care Executives hold a Bachelor's Degree in marketing or related fields.

For more information on what it takes to be a Customer Care Executive, check out our complete Customer Care Executive Job Description.

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1

Customer Care Executive

Established XM Satellite Radio service accounts for new customers, providing details of available plans and equipment.

  • Resolved billing and service issues including resetting and/or refreshing customers' radio signals to reactivate service.
  • Achieved 90%-100% scores for first-call resolutions, surpassing 80% quality target.
  • Promoted additional XM Radio services and equipment.
Candidate Info
6
years in
workforce
1
year
at this job
HS
Electronics And Telecommunication Engineering
2

Customer Care Executive Representative

Assisted the centers hiring manager with new hire process

  • Evenly distributed assignments among the team daily
  • Evaluated the daily work load for each individual
  • Prepared and maintained productivity reports and spreadsheets
  • Communicated through the mediation process with the FCC, Better Business Bureau and multiple State Attorney General Offices on behalf of Cingular Wireless-AT&T Mobility
  • Negotiated and resolved executive complaints, billing inquiries and customer questions with a high degree of courtesy and professionalism
  • Reconciled open accounts according to compensation/finance guidelines
Candidate Info
11
years in
workforce
7
years
at this job
HS
High School Diploma
AA
Teaching
3

Customer Care Executive

Participated in the development of the Customer Care department for the Northeast region by creating processes and procedures that ensured consistent, quality service.

  • Trained and managed new hires for the department; provided weekly status updates to upper management via meetings and written reports.
  • Collaborated with the sales team to close deals by endorsing the company's customer service program.
  • Used proficient persuasion skills to entice existing customers to purchase new products and services.
Candidate Info
7
years in
workforce
1
year
at this job
BA
Fine Art
4

Customer Care Executive

  • Managed relationships with hotels by providing high levels of customer service and account
  • Acted as a main point of contact with hotel, verifying guest information as needed
  • Communicated any development in service, products, website, or systems
  • Answered any incoming questions from customers (system, reservations, etc) also completed
  • Ensured timely follow ups with hotels and provided feedback
Candidate Info
2
years in
workforce
4
months
at this job
BS
Occupational Therapy
5

Customer Care Executive/inside Sales Executive

Received incoming sales calls, closed sales, faxed or emailed customers confirmations.

  • Received customer care calls, handled billing and technical issues
  • Created and Maintained the customer care training manual, trained new employees
  • Charged credit cards and government credit cards, issued credits, handled government accounts pertaining to international phone service, assisted with collections for government and retail customers
Candidate Info
6
years in
workforce
3
years
at this job
HS
High School Diploma
6

Customer Care Executive

Handle incoming requests from customers and ensure that issues are resolved accurately.

  • Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
  • Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.
  • Provide accurate product information and serving as a knowledgeable resource to customer.
  • Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time.
  • Balance needs of customers while balance internal business requirements for productivity and performance - Takes 300 to 800 calls a week, meets sales percentage every month for past year.
  • Leads 12 representatives as Communication and sales Captain.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Education
BA
Accounting
MS
Communication
7

Customer Care Executive

Generated soft collections and verified calls.

  • Provided product information to new and existing consumers.
  • Researched customer dispute cases and forwarded results to related departments.
  • Trained new employees.
Candidate Info
2
years in
workforce
1
year
at this job
C
Human Resource Management
C
German Language
BA
Marketing & Advertising
8

Customer Care Executive

Demonstrated technical/billing excellence and understanding of cable television services features and resolution in order to communicate information effectively to the customer in language appropriate to customer's level of understanding.

  • Responsible for maintaining positive and timely interactions in Icoms, cable data, ETE, and CSG to avoid unnecessary truck roles.
  • Accurately assessed and escalated complex technical issues in order to help track outages and other service problems for all lines of business.
  • Provided support to new hires by mentoring the Broadband Prep
  • Proficient in all billing platforms.
  • Actively participated and set up activities in order to motivate team work.
Candidate Info
7
years in
workforce
3
years
at this job
9

Customer Care Executive

Assist customers with entering and tracking orders, returns and replacements

  • Handle customer complaints and concerns
  • Use SAP daily for multiple transactions; such as data entry, ordering, credit and debit of accounts
  • Inform customers of discounts and/or promotions on products while ordering
  • Work under deadlines in a fast paced environment, while still maintaining precision and accuracy (99% accuracy rate)
  • Build and maintain business relationships with customers and Account Managers
  • Mail invoices
Candidate Info
13
years in
workforce
3
years
at this job
AS
History
BS
Sociology
10

Senior Customer Care Executive (team Leader)

Performed tasks related to answering customer inquiries received via telephone, or through applications and correspondence.

  • Interacted with customers; provided program information, rules, regulations, laws and policy and procedures.
  • Provided effective and consistent technical support to clients.
  • Implemented technical changes to client accounts.
Candidate Info
2
years in
workforce
2
years
at this job
BA
Computer Applications

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