Concierge Cover Letter
Concierges work in the hospitality industry and service the main entrance desk in a hotel. Their role is extremely important as they deliver the first impression of the hotel to customers. Essential responsibilities of a Concierge include: greeting guests, answering to inquiries, confirming reservations, identifying requirements, understanding customer needs, delivering personalized solutions, arranging recreation activities, and solving customer complaints.
A well-written cover letter sample for Concierge should highlight the following skills and experience:
- Customer service orientation
- Strong communication and interpersonal skills
- Self-confidence and enthusiasm
- An approachable manner and politeness
- Knowledge of a foreign language (represents an advantage)
- Computer competences
- Problem-solving orientation
- Hotel management training
Below is provided an example cover letter for Concierge displaying similar qualifications.
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Dear Ms. Walsh:
In my search for a new position that provides opportunities for growth, I discovered The Roosevelt Hotel’s posting for a Concierge and felt compelled to submit my resume for your review. With my keen interest in pursuing a career in the hospitality industry, as well as my commitment to outstanding customer service, I am confident that I would significantly benefit your establishment.
My experience in hotel reception and guest service has prepared me to excel as your next concierge. In my most recent position with the Claremont Inn, I excelled in a front desk support role, greeting guests, recommending local restaurants and attractions, making dinner and tour reservations, and storing luggage as needed. With my commitment to ensuring outstanding guest experiences, my additional strengths in organization, communication, and client service position me to thrive in this challenging and customer-oriented position.
Highlights of my background include:
- Participating in a hospitality management certification program and completing coursework in people management, service culture development, team dynamics, and customer service excellence.
- Building and sustaining valuable relationships with vendors throughout the city, ensuring top-notch client treatment.
- Earning ongoing praise from both management and guests due to exemplary customer service, solid work ethic, and a proven ability to go above and beyond the job description whenever needed.
- Demonstrating superior planning abilities, management talents, and multitasking skills; interact effectively with a diverse, multicultural customer base; bilingual in English and Spanish.
With my enthusiasm and dedication to achieving success in the hospitality sector, coupled with my professional background and my transferable skill set, I could swiftly surpass your expectations and provide immeasurable contributions to The Roosevelt Hotel.
I look forward to discussing the position in further detail. Thank you for your consideration.
Fred L. King