Technical Business Analyst
Effectively managed web services implementations, enhancements, and customer support for top global corporate clients. Created and distributed internal and external program management reports. Analyzed and reported program results to colleagues and leadership team quarterly and annually. Monitored and administrated technical idea submission request database.
- Product manager who positively implemented over 40 web service digital data exchange processes, resulting in automation to increased security, reduce transactional process errors, and meet internal and external compliance needs.
- Created and reshaped a repeatable support process for new implementations of web services.
- Reliably translated and executed hundreds of internal data reports utilized by leadership to perform audits, provide customer communications and forecast trends.
- Reengineered internal report process with leadership alignment, cross training new teams, creating service delivery commitments and process documentation.
- Accurately applied payments to third party vendors and successfully re-negotiated vendor contracts to reduce cost by 15 percent.
- Implemented assignment of 300 plus technical sizing requests.