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Technical Support Specialists provide technical support to those experiencing technical, hardware, and software problems. Example resumes for this position indicate skills like assisting and providing resolutions for issues customers may experience with devices, troubleshooting devices, and providing efficient communication skills. Some employers prefer applicants to have a bachelor's degree in computer science, information systems, or a related subject on their resumes, while others request that individuals complete a computer training program, which may include professional certifications.

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41

IT Technical Support Specialist

  • With other Level-2 Helpdesk/Desktop Support staff, provided daily technical support to internal customers for applications, network connectivity, e-mail and hardware.
  • Installed new software, setup and configured new computers, peripherals and network printers as requested.
  • Setup and administered domain user accounts and Exchange mailboxes in Active Directory.
  • In addition, provided courteous, timely and professional support by phone, e-mail, remote control appliances and Instant Messaging.
Candidate Info
11
years in
workforce
11
years
at this job
AS
Computer Networking Information Technology
42

Technical Support Specialist

Provided phone, email, and remote technical support for 2400 clients using three different grant management software products, including one hosted and two installed programs with three different database backends: SQL, Oracle, and Microsoft Access

  • Replicated software and database issues, fixed or escalated the issues, and used Salesforce to document each case
  • Performed call coordinator duties including creating cases in Salesforce from calls and emails from clients
  • Member of ten person Technical Support team receiving 80 to 120 cases each day on average
Candidate Info
2
years in
workforce
6
months
at this job
BS
Biological Sciences
43

Technical Support Specialist

Provide Level 2 IT Support to the Faculty/Staff/Students

  • Provide Call Center/On-Site Support for Three Campus Buildings (50+)
  • Perform Physical Repairs/replace parts/order parts for Mac and Lenovo PC's
  • Maintaining Inventory of Spare Parts and Accessories
  • Imaging and Deployment of laptops for the various University Laptop Programs
  • Supervise and Manage 10+ Student Workers while delegating assignments
Candidate Info
10
years in
workforce
2
years
at this job
BS
Accounting
44

Technical Support Specialist

Commissioned on special project by Deputy Superintendent to update and implement Emergency Safety Manuals after Sandy Hook Tragedy

  • Work alongside Teachers and Administrators to supply students with new technology
  • Setup, Install, Upgrade, Maintain, Troubleshoot and modify computer hardware and software for teachers, administrators and students
  • Extensive work with PC and Apple computers and software
  • Provide support on a variety of issues for educational purposes
  • Troubleshoot network and repair if necessary
  • Remote Management for Apple Products
Candidate Info
16
years in
workforce
3
years
at this job
BS
Management
MA
Management And Leadership
45

Technical Support Specialist

Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries.

  • Responsible for documenting and successfully communicating changes, and other information regarding customer accounts to ensure accuracy and quality of service.
  • Installs appropriate hardware and software via remote connections
  • Understands customer networks and setups to enable the right configurations to be deployed.
  • Manage, investigate, and resolve all service and billing complaints.
  • Implement processes and procedures to improve the customer support experience.
Candidate Info
2
years in
workforce
10
months
at this job
BA
Economics
46

Technical Support Specialist

Supporting customers via email and phone with strong writing skills and excellent phone manner.

  • Thoroughly understanding, reproducing, and solving technical issues.
  • Working with others on the Support, Technical Operations, and QA teams to escalate and resolve issues.
  • Developing a deep understanding of how customers use Smartsheet and leveraging that information with new and existing customers.
  • Continuing to grow and foster the Support team's great rapport with customers.
  • Collaborating with other support specialists by sharing knowledge gained from working directly with customers
Candidate Info
14
years in
workforce
5
months
at this job
47

Technical Support Specialist

Serves as a tech support specialist for a fast-paced IT department serving a global IT company.

  • Manages and prioritizes multiple ticket assignments from various departments for IT needs.
  • Responsible for servicing day-to-day projects from start to completion.
  • Install servers and clusters from point of sealed box to fully wired, racked, configured, installed, to up and running.
  • Troubleshoot & install AV equipment (Multiplexers, Demodulators, Receivers, Displays)
  • Testing of procedures, System Validation Testing.
  • Data center management, Inventory control, Preparation of shipments for deliverables.
Candidate Info
7
years in
workforce
2
years
at this job
48

Technical Support Specialist Us-nh

The Technical Support Specialist/Helpdesk Analyst resolves level one HW and SW technical support issues for internal clients via phone, email and remote control for our client.

  • Tracks all work through our ticketing system (Nimsoft Service Desk).
  • Applies basic technical problem solving skills and experience to resolve issues within Windows 7 and MAC environments.
  • Resolve client issues on first call when possible, and escalates issues to the appropriate internal team when necessary
  • Apply basic technical problem solving skills to incoming telephone and email inquiries.
  • Assist with projects as directed by the Desktop Support/Helpdesk Manager
  • Demonstrate personable and consistent customer service skills in daily tasks
Candidate Info
13
years in
workforce
3
months
at this job
C
Data Communications
AS
Computer Information Systems
Psychology
49

Technical Support Specialist

Remote connection to repair standalone and peer to peer software on networks

  • Troubleshoot network connectivity using ipconfig, tracert, ping and other troubleshooting technics
  • Importing/exporting, Open Database Connectivity (ODBC) data sources. Working knowledge of Structured Query Language and Microsoft Data Engine
  • Trained 30 technicians about UPS' policies, procedures and solutions
  • Installation of UPS' shipping software
  • Installation and troubleshoot printers, scales, scanners and other hardware
Candidate Info
13
years in
workforce
10
years
at this job
C
Certificate
AS
Information Technology
50

Technical Support Specialist

Respond to 2000+ technical e-mails, and 20-45 technical calls daily.

  • Exceptional writing skills, verbal communication skills, and team leadership skills.
  • Provide troubleshooting technical services, and create RMA tickets.
  • Investigate and document software and/or hardware malfunctions.
  • Establish the expansion of the technical support department limitations to include product development involvement.
  • Responsible for communicating with personnel to discuss new or modifications to existing products, resolve problems and exchange information.
  • Coordinate with other departments within the company to address failure or historical performances in order to better develop upcoming products.
Candidate Info
4
years in
workforce
2
years
at this job
AAS
Computer Electronics Engineer Technology

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